Team Leader – End User Device Support

Description & RequirementsDescription & Requirements

Description & Requirements

The RoleWe’re looking for a New York based Team Leader to lead our AMER End User Device Support team within Employee Technology Support. You will own the delivery, performance and development of teams responsible for Bloomberg’s end-user devices, including desktops, laptops, mobile devices, monitors, docks, printers and peripherals.You will combine strong people leadership with hands on hardware and device lifecycle expertise, ensuring issues are fully diagnosed, risks are addressed early and recurring problems are eliminated. You will work as one ETS team, partnering with Engineering, Infrastructure, Supply Chain, vendors and regional teams to deliver a consistent employee technology experience.We’ll Trust You To- Lead, coach, and develop a high performing End User Device Support team. - Own end-to-end delivery of device installation, break/fix, replacement, refresh, moves, onboarding and offboarding- Manage hardware escalations, ensuring effective diagnosis, timely resolution and clear employee communication- Oversee desktop, laptop, mobile and peripheral inventory, lifecycle, EOL refresh and stock availability- Maintain device and hardware standards while identifying opportunities to simplify and standardise the employee experience- Use service and hardware data to identify failure trends, prevent repeat issues and improve device reliability- Partner with Engineering and Infrastructure on device platforms, deployment, patching, endpoint security and technical changes- Partner with Supply Chain and vendors on procurement, logistics, repairs, warranty management and onsite delivery- Manage SLAs, KPIs, workload, escalations and operational risks, with the employee experience at the center of decisions- Share knowledge and context across ETS and drive improvements to tools, processes, documentation and policyYou’ll Need To Have- 5+ years’ experience in end-user technology, device support, or IT support, including 1+ year in a leadership role- Proven experience coaching and developing technical support teams- Strong hands-on knowledge of Windows and macOS desktops/laptops, iOS/Android devices, monitors, docks, printers and peripherals- Experience with device deployment, imaging/enrolment, MDM, asset management, break/fix and hardware lifecycle management- Experience managing inventory, refresh programmes, hardware standards and vendor-supported services- Strong understanding of endpoint security, patching, connectivity and enterprise device management- Strong problem solving, judgement, stakeholder management and communication skills- A track record of taking end-to-end ownership, preventing repeat issues and influencing improvements beyond your immediate teamWe’d Love To See- ITIL v4 Foundation certification- Experience improving device deployment through automation or zero-touch provisioning- Experience managing external hardware or onsite support vendors- Experience supporting a global 24/7 technology environment Salary Range = 115,000 - 140,000 USD Annual + Benefits + BonusThe referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. We offer one of the most comprehensive and generous benefits plans available and offer a range of total rewards that may include merit increases, incentive compensation (exempt roles only), paid holidays, paid time off, medical, dental, vision, short and long term disability benefits, 401(k) +match, life insurance, and various wellness programs, among others. The Company does not provide benefits directly to contingent workers/contractors and interns. Discover what makes Bloomberg unique - watch our podcast series for an inside look at our culture, values, and the people behind our success.The RoleWe’re looking for a New York based Team Leader to lead our AMER End User Device Support team within Employee Technology Support. You will own the delivery, performance and development of teams responsible for Bloomberg’s end-user devices, including desktops, laptops, mobile devices, monitors, docks, printers and peripherals.You will combine strong people leadership with hands on hardware and device lifecycle expertise, ensuring issues are fully diagnosed, risks are addressed early and recurring problems are eliminated. You will work as one ETS team, partnering with Engineering, Infrastructure, Supply Chain, vendors and regional teams to deliver a consistent employee technology experience.We’ll Trust You To- Lead, coach, and develop a high performing End User Device Support team. - Own end-to-end delivery of device installation, break/fix, replacement, refresh, moves, onboarding and offboarding- Manage hardware escalations, ensuring effective diagnosis, timely resolution and clear employee communication- Oversee desktop, laptop, mobile and peripheral inventory, lifecycle, EOL refresh and stock availability- Maintain device and hardware standards while identifying opportunities to simplify and standardise the employee experience- Use service and hardware data to identify failure trends, prevent repeat issues and improve device reliability- Partner with Engineering and Infrastructure on device platforms, deployment, patching, endpoint security and technical changes- Partner with Supply Chain and vendors on procurement, logistics, repairs, warranty management and onsite delivery- Manage SLAs, KPIs, workload, escalations and operational risks, with the employee experience at the center of decisions- Share knowledge and context across ETS and drive improvements to tools, processes, documentation and policyYou’ll Need To Have- 5+ years’ experience in end-user technology, device support, or IT support, including 1+ year in a leadership role- Proven experience coaching and developing technical support teams- Strong hands-on knowledge of Windows and macOS desktops/laptops, iOS/Android devices, monitors, docks, printers and peripherals- Experience with device deployment, imaging/enrolment, MDM, asset management, break/fix and hardware lifecycle management- Experience managing inventory, refresh programmes, hardware standards and vendor-supported services- Strong understanding of endpoint security, patching, connectivity and enterprise device management- Strong problem solving, judgement, stakeholder management and communication skills- A track record of taking end-to-end ownership, preventing repeat issues and influencing improvements beyond your immediate teamWe’d Love To See- ITIL v4 Foundation certification- Experience improving device deployment through automation or zero-touch provisioning- Experience managing external hardware or onsite support vendors- Experience supporting a global 24/7 technology environment Salary Range = 115,000 - 140,000 USD Annual + Benefits + BonusThe referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. We offer one of the most comprehensive and generous benefits plans available and offer a range of total rewards that may include merit increases, incentive compensation (exempt roles only), paid holidays, paid time off, medical, dental, vision, short and long term disability benefits, 401(k) +match, life insurance, and various wellness programs, among others. The Company does not provide benefits directly to contingent workers/contractors and interns. Discover what makes Bloomberg unique - watch our podcast series for an inside look at our culture, values, and the people behind our success.The RoleWe’re looking for a New York based Team Leader to lead our AMER End User Device Support team within Employee Technology Support. You will own the delivery, performance and development of teams responsible for Bloomberg’s end-user devices, including desktops, laptops, mobile devices, monitors, docks, printers and peripherals.You will combine strong people leadership with hands on hardware and device lifecycle expertise, ensuring issues are fully diagnosed, risks are addressed early and recurring problems are eliminated. You will work as one ETS team, partnering with Engineering, Infrastructure, Supply Chain, vendors and regional teams to deliver a consistent employee technology experience.We’ll Trust You To- Lead, coach, and develop a high performing End User Device Support team. - Own end-to-end delivery of device installation, break/fix, replacement, refresh, moves, onboarding and offboarding- Manage hardware escalations, ensuring effective diagnosis, timely resolution and clear employee communication- Oversee desktop, laptop, mobile and peripheral inventory, lifecycle, EOL refresh and stock availability- Maintain device and hardware standards while identifying opportunities to simplify and standardise the employee experience- Use service and hardware data to identify failure trends, prevent repeat issues and improve device reliability- Partner with Engineering and Infrastructure on device platforms, deployment, patching, endpoint security and technical changes- Partner with Supply Chain and vendors on procurement, logistics, repairs, warranty management and onsite delivery- Manage SLAs, KPIs, workload, escalations and operational risks, with the employee experience at the center of decisions- Share knowledge and context across ETS and drive improvements to tools, processes, documentation and policyYou’ll Need To Have- 5+ years’ experience in end-user technology, device support, or IT support, including 1+ year in a leadership role- Proven experience coaching and developing technical support teams- Strong hands-on knowledge of Windows and macOS desktops/laptops, iOS/Android devices, monitors, docks, printers and peripherals- Experience with device deployment, imaging/enrolment, MDM, asset management, break/fix and hardware lifecycle management- Experience managing inventory, refresh programmes, hardware standards and vendor-supported services- Strong understanding of endpoint security, patching, connectivity and enterprise device management- Strong problem solving, judgement, stakeholder management and communication skills- A track record of taking end-to-end ownership, preventing repeat issues and influencing improvements beyond your immediate teamWe’d Love To See- ITIL v4 Foundation certification- Experience improving device deployment through automation or zero-touch provisioning- Experience managing external hardware or onsite support vendors- Experience supporting a global 24/7 technology environmentThe RoleWe’re looking for a New York based Team Leader to lead our AMER End User Device Support team within Employee Technology Support. You will own the delivery, performance and development of teams responsible for Bloomberg’s end-user devices, including desktops, laptops, mobile devices, monitors, docks, printers and peripherals.You will combine strong people leadership with hands on hardware and device lifecycle expertise, ensuring issues are fully diagnosed, risks are addressed early and recurring problems are eliminated. You will work as one ETS team, partnering with Engineering, Infrastructure, Supply Chain, vendors and regional teams to deliver a consistent employee technology experience.We’ll Trust You To- Lead, coach, and develop a high performing End User Device Support team. - Own end-to-end delivery of device installation, break/fix, replacement, refresh, moves, onboarding and offboarding- Manage hardware escalations, ensuring effective diagnosis, timely resolution and clear employee communication- Oversee desktop, laptop, mobile and peripheral inventory, lifecycle, EOL refresh and stock availability- Maintain device and hardware standards while identifying opportunities to simplify and standardise the employee experience- Use service and hardware data to identify failure trends, prevent repeat issues and improve device reliability- Partner with Engineering and Infrastructure on device platforms, deployment, patching, endpoint security and technical changes- Partner with Supply Chain and vendors on procurement, logistics, repairs, warranty management and onsite delivery- Manage SLAs, KPIs, workload, escalations and operational risks, with the employee experience at the center of decisions- Share knowledge and context across ETS and drive improvements to tools, processes, documentation and policyYou’ll Need To Have- 5+ years’ experience in end-user technology, device support, or IT support, including 1+ year in a leadership role- Proven experience coaching and developing technical support teams- Strong hands-on knowledge of Windows and macOS desktops/laptops, iOS/Android devices, monitors, docks, printers and peripherals- Experience with device deployment, imaging/enrolment, MDM, asset management, break/fix and hardware lifecycle management- Experience managing inventory, refresh programmes, hardware standards and vendor-supported services- Strong understanding of endpoint security, patching, connectivity and enterprise device management- Strong problem solving, judgement, stakeholder management and communication skills- A track record of taking end-to-end ownership, preventing repeat issues and influencing improvements beyond your immediate teamWe’d Love To See- ITIL v4 Foundation certification- Experience improving device deployment through automation or zero-touch provisioning- Experience managing external hardware or onsite support vendors- Experience supporting a global 24/7 technology environmentThe RoleWe’re looking for a New York based Team Leader to lead our AMER End User Device Support team within Employee Technology Support. You will own the delivery, performance and development of teams responsible for Bloomberg’s end-user devices, including desktops, laptops, mobile devices, monitors, docks, printers and peripherals.You will combine strong people leadership with hands on hardware and device lifecycle expertise, ensuring issues are fully diagnosed, risks are addressed early and recurring problems are eliminated. You will work as one ETS team, partnering with Engineering, Infrastructure, Supply Chain, vendors and regional teams to deliver a consistent employee technology experience.We’ll Trust You To- Lead, coach, and develop a high performing End User Device Support team. - Own end-to-end delivery of device installation, break/fix, replacement, refresh, moves, onboarding and offboarding- Manage hardware escalations, ensuring effective diagnosis, timely resolution and clear employee communication- Oversee desktop, laptop, mobile and peripheral inventory, lifecycle, EOL refresh and stock availability- Maintain device and hardware standards while identifying opportunities to simplify and standardise the employee experience- Use service and hardware data to identify failure trends, prevent repeat issues and improve device reliability- Partner with Engineering and Infrastructure on device platforms, deployment, patching, endpoint security and technical changes- Partner with Supply Chain and vendors on procurement, logistics, repairs, warranty management and onsite delivery- Manage SLAs, KPIs, workload, escalations and operational risks, with the employee experience at the center of decisions- Share knowledge and context across ETS and drive improvements to tools, processes, documentation and policyYou’ll Need To Have- 5+ years’ experience in end-user technology, device support, or IT support, including 1+ year in a leadership role- Proven experience coaching and developing technical support teams- Strong hands-on knowledge of Windows and macOS desktops/laptops, iOS/Android devices, monitors, docks, printers and peripherals- Experience with device deployment, imaging/enrolment, MDM, asset management, break/fix and hardware lifecycle management- Experience managing inventory, refresh programmes, hardware standards and vendor-supported services- Strong understanding of endpoint security, patching, connectivity and enterprise device management- Strong problem solving, judgement, stakeholder management and communication skills- A track record of taking end-to-end ownership, preventing repeat issues and influencing improvements beyond your immediate teamWe’d Love To See- ITIL v4 Foundation certification- Experience improving device deployment through automation or zero-touch provisioning- Experience managing external hardware or onsite support vendors- Experience supporting a global 24/7 technology environmentThe RoleWe’re looking for a New York based Team Leader to lead our AMER End User Device Support team within Employee Technology Support. You will own the delivery, performance and development of teams responsible for Bloomberg’s end-user devices, including desktops, laptops, mobile devices, monitors, docks, printers and peripherals.You will combine strong people leadership with hands on hardware and device lifecycle expertise, ensuring issues are fully diagnosed, risks are addressed early and recurring problems are eliminated. You will work as one ETS team, partnering with Engineering, Infrastructure, Supply Chain, vendors and regional teams to deliver a consistent employee technology experience.We’ll Trust You To- Lead, coach, and develop a high performing End User Device Support team. - Own end-to-end delivery of device installation, break/fix, replacement, refresh, moves, onboarding and offboarding- Manage hardware escalations, ensuring effective diagnosis, timely resolution and clear employee communication- Oversee desktop, laptop, mobile and peripheral inventory, lifecycle, EOL refresh and stock availability- Maintain device and hardware standards while identifying opportunities to simplify and standardise the employee experience- Use service and hardware data to identify failure trends, prevent repeat issues and improve device reliability- Partner with Engineering and Infrastructure on device platforms, deployment, patching, endpoint security and technical changes- Partner with Supply Chain and vendors on procurement, logistics, repairs, warranty management and onsite delivery- Manage SLAs, KPIs, workload, escalations and operational risks, with the employee experience at the center of decisions- Share knowledge and context across ETS and drive improvements to tools, processes, documentation and policyYou’ll Need To Have- 5+ years’ experience in end-user technology, device support, or IT support, including 1+ year in a leadership role- Proven experience coaching and developing technical support teams- Strong hands-on knowledge of Windows and macOS desktops/laptops, iOS/Android devices, monitors, docks, printers and peripherals- Experience with device deployment, imaging/enrolment, MDM, asset management, break/fix and hardware lifecycle management- Experience managing inventory, refresh programmes, hardware standards and vendor-supported services- Strong understanding of endpoint security, patching, connectivity and enterprise device management- Strong problem solving, judgement, stakeholder management and communication skills- A track record of taking end-to-end ownership, preventing repeat issues and influencing improvements beyond your immediate teamWe’d Love To See- ITIL v4 Foundation certification- Experience improving device deployment through automation or zero-touch provisioning- Experience managing external hardware or onsite support vendors- Experience supporting a global 24/7 technology environmentThe RoleWe’re looking for a New York based Team Leader to lead our AMER End User Device Support team within Employee Technology Support. You will own the delivery, performance and development of teams responsible for Bloomberg’s end-user devices, including desktops, laptops, mobile devices, monitors, docks, printers and peripherals.You will combine strong people leadership with hands on hardware and device lifecycle expertise, ensuring issues are fully diagnosed, risks are addressed early and recurring problems are eliminated. You will work as one ETS team, partnering with Engineering, Infrastructure, Supply Chain, vendors and regional teams to deliver a consistent employee technology experience.We’ll Trust You To- Lead, coach, and develop a high performing End User Device Support team. - Own end-to-end delivery of device installation, break/fix, replacement, refresh, moves, onboarding and offboarding- Manage hardware escalations, ensuring effective diagnosis, timely resolution and clear employee communication- Oversee desktop, laptop, mobile and peripheral inventory, lifecycle, EOL refresh and stock availability- Maintain device and hardware standards while identifying opportunities to simplify and standardise the employee experience- Use service and hardware data to identify failure trends, prevent repeat issues and improve device reliability- Partner with Engineering and Infrastructure on device platforms, deployment, patching, endpoint security and technical changes- Partner with Supply Chain and vendors on procurement, logistics, repairs, warranty management and onsite delivery- Manage SLAs, KPIs, workload, escalations and operational risks, with the employee experience at the center of decisions- Share knowledge and context across ETS and drive improvements to tools, processes, documentation and policyYou’ll Need To Have- 5+ years’ experience in end-user technology, device support, or IT support, including 1+ year in a leadership role- Proven experience coaching and developing technical support teams- Strong hands-on knowledge of Windows and macOS desktops/laptops, iOS/Android devices, monitors, docks, printers and peripherals- Experience with device deployment, imaging/enrolment, MDM, asset management, break/fix and hardware lifecycle managementThe Role

The Role

The RoleThe RoleWe’re looking for a New York based Team Leader to lead our AMER End User Device Support team within Employee Technology Support. You will own the delivery, performance and development of teams responsible for Bloomberg’s end-user devices, including desktops, laptops, mobile devices, monitors, docks, printers and peripherals.

We’re looking for a New York based Team Leader to lead our AMER End User Device Support team within Employee Technology Support. You will own the delivery, performance and development of teams responsible for Bloomberg’s end-user devices, including desktops, laptops, mobile devices, monitors, docks, printers and peripherals.

We’re looking for a New York based Team Leader to lead our AMERWe’relooking for a New York based Team Leader to lead our AMEREnd User Device SupportEnd User Device Supportteam within Employee Technology Support. You will own the delivery, performance and development of teams responsible for Bloomberg’s end-user devices, including desktops, laptops, mobile devices, monitors, docks, printers and peripherals.team within Employee Technology Support. You will own the delivery,performanceand development of teams responsible for Bloomberg’s end-user devices, including desktops, laptops, mobile devices, monitors, docks,printersand peripherals.You will combine strong people leadership with hands on hardware and device lifecycle expertise, ensuring issues are fully diagnosed, risks are addressed early and recurring problems are eliminated. You will work as one ETS team, partnering with Engineering, Infrastructure, Supply Chain, vendors and regional teams to deliver a consistent employee technology experience.

You will combine strong people leadership with hands on hardware and device lifecycle expertise, ensuring issues are fully diagnosed, risks are addressed early and recurring problems are eliminated. You will work as one ETS team, partnering with Engineering, Infrastructure, Supply Chain, vendors and regional teams to deliver a consistent employee technology experience.

You will combine strong people leadership with hands on hardware and device lifecycle expertise, ensuring issues are fully diagnosed, risks are addressed early and recurring problems are eliminated. You will work as one ETS team, partnering with Engineering, Infrastructure, Supply Chain, vendors and regional teams to deliver a consistent employee technology experience.You will combine strongpeopleleadership with handson hardware and device lifecycleexpertise, ensuring issues are fully diagnosed, risks are addressed early and recurring problems are eliminated. You will work as one ETS team, partnering with Engineering, Infrastructure, Supply Chain,vendorsand regional teams to deliver a consistentemployeetechnology experience.We’ll Trust You To

We’ll Trust You To

We’ll Trust You ToWe’llTrust You To- Lead, coach, and develop a high performing End User Device Support team.

• - Lead, coach, and develop a high performing End User Device Support team.

- Lead, coach, and develop a high performing End User Device Support team.

- Lead, coach, and develop a high performing End User Device Support team.- Lead, coach, and develop ahighperformingEnd User Device Support team.- Own end-to-end delivery of device installation, break/fix, replacement, refresh, moves, onboarding and offboarding

• - Own end-to-end delivery of device installation, break/fix, replacement, refresh, moves, onboarding and offboarding

- Own end-to-end delivery of device installation, break/fix, replacement, refresh, moves, onboarding and offboarding

- Own end-to-end delivery of device installation, break/fix, replacement, refresh, moves, onboarding and offboarding- Own end-to-end delivery of device installation, break/fix, replacement, refresh, moves,onboardingand offboarding- Manage hardware escalations, ensuring effective diagnosis, timely resolution and clear employee communication

• - Manage hardware escalations, ensuring effective diagnosis, timely resolution and clear employee communication

- Manage hardware escalations, ensuring effective diagnosis, timely resolution and clear employee communication

- Manage hardware escalations, ensuring effective diagnosis, timely resolution and clear employee communication- Manage hardware escalations, ensuring effective diagnosis,timelyresolutionand clear employee communication- Oversee desktop, laptop, mobile and peripheral inventory, lifecycle, EOL refresh and stock availability

• - Oversee desktop, laptop, mobile and peripheral inventory, lifecycle, EOL refresh and stock availability

- Oversee desktop, laptop, mobile and peripheral inventory, lifecycle, EOL refresh and stock availability

- Oversee desktop, laptop, mobile and peripheral inventory, lifecycle, EOL refresh and stock availability- Oversee desktop, laptop, mobile and peripheral inventory, lifecycle, EOL refresh and stock availability- Maintain device and hardware standards while identifying opportunities to simplify and standardise the employee experience

• - Maintain device and hardware standards while identifying opportunities to simplify and standardise the employee experience

- Maintain device and hardware standards while identifying opportunities to simplify and standardise the employee experience

- Maintain device and hardware standards while identifying opportunities to simplify and standardise the employee experience- Maintain device and hardware standards whileidentifyingopportunities to simplify andstandardisethe employee experience- Use service and hardware data to identify failure trends, prevent repeat issues and improve device reliability

• - Use service and hardware data to identify failure trends, prevent repeat issues and improve device reliability

- Use service and hardware data to identify failure trends, prevent repeat issues and improve device reliability

- Use service and hardware data to identify failure trends, prevent repeat issues and improve device reliability- Use service and hardware data toidentifyfailure trends, prevent repeatissuesand improve device reliability- Partner with Engineering and Infrastructure on device platforms, deployment, patching, endpoint security and technical changes

• - Partner with Engineering and Infrastructure on device platforms, deployment, patching, endpoint security and technical changes

- Partner with Engineering and Infrastructure on device platforms, deployment, patching, endpoint security and technical changes

- Partner with Engineering and Infrastructure on device platforms, deployment, patching, endpoint security and technical changes- Partner with Engineering and Infrastructure on device platforms, deployment, patching, endpointsecurityand technical changes- Partner with Supply Chain and vendors on procurement, logistics, repairs, warranty management and onsite delivery

• - Partner with Supply Chain and vendors on procurement, logistics, repairs, warranty management and onsite delivery

- Partner with Supply Chain and vendors on procurement, logistics, repairs, warranty management and onsite delivery

- Partner with Supply Chain and vendors on procurement, logistics, repairs, warranty management and onsite delivery- Partner with Supply Chain and vendors on procurement,logistics, repairs, warrantymanagementand onsite delivery- Manage SLAs, KPIs, workload, escalations and operational risks, with the employee experience at the center of decisions

• - Manage SLAs, KPIs, workload, escalations and operational risks, with the employee experience at the center of decisions

- Manage SLAs, KPIs, workload, escalations and operational risks, with the employee experience at the center of decisions

- Manage SLAs, KPIs, workload, escalations and operational risks, with the employee experience at the center of decisions- Manage SLAs, KPIs, workload,escalationsand operational risks, with the employee experience at thecenterof decisions- Share knowledge and context across ETS and drive improvements to tools, processes, documentation and policy

• - Share knowledge and context across ETS and drive improvements to tools, processes, documentation and policy

- Share knowledge and context across ETS and drive improvements to tools, processes, documentation and policy

- Share knowledge and context across ETS and drive improvements to tools, processes, documentation and policy- Share knowledge and context across ETS and drive improvements to tools, processes,documentationand policyYou’ll Need To Have

You’ll Need To Have

You’ll Need To HaveYou’llNeedToHave- 5+ years’ experience in end-user technology, device support, or IT support, including 1+ year in a leadership role

• - 5+ years’ experience in end-user technology, device support, or IT support, including 1+ year in a leadership role

- 5+ years’ experience in end-user technology, device support, or IT support, including 1+ year in a leadership role

- 5+ years’ experience in end-user technology, device support, or IT support, including 1+ year in a leadership role- 5+ years’ experience in end-user technology, device support, or IT support, including1+ year inaleadershiprole- Proven experience coaching and developing technical support teams

• - Proven experience coaching and developing technical support teams

- Proven experience coaching and developing technical support teams

- Proven experience coaching and developing technical support teams- Proven experience coaching and developing technical support teams- Strong hands-on knowledge of Windows and macOS desktops/laptops, iOS/Android devices, monitors, docks, printers and peripherals

• - Strong hands-on knowledge of Windows and macOS desktops/laptops, iOS/Android devices, monitors, docks, printers and peripherals

- Strong hands-on knowledge of Windows and macOS desktops/laptops, iOS/Android devices, monitors, docks, printers and peripherals

- Strong hands-on knowledge of Windows and macOS desktops/laptops, iOS/Android devices, monitors, docks, printers and peripherals- Strong hands-on knowledge of Windows and macOS desktops/laptops, iOS/Android devices, monitors, docks,printersand peripherals- Experience with device deployment, imaging/enrolment, MDM, asset management, break/fix and hardware lifecycle management

• - Experience with device deployment, imaging/enrolment, MDM, asset management, break/fix and hardware lifecycle management

- Experience with device deployment, imaging/enrolment, MDM, asset management, break/fix and hardware lifecycle management

- Experience with device deployment, imaging/enrolment, MDM, asset management, break/fix and hardware lifecycle management- Experience with device deployment, imaging/enrolment, MDM, asset management, break/fixand hardware lifecycle management- Experience managing inventory, refresh programmes, hardware standards and vendor-supported services- Strong understanding of endpoint security, patching, connectivity and enterprise device management- Strong problem solving, judgement, stakeholder management and communication skills- A track record of taking end-to-end ownership, preventing repeat issues and influencing improvements beyond your immediate teamWe’d Love To See- ITIL v4 Foundation certification- Experience improving device deployment through automation or zero-touch provisioning- Experience managing external hardware or onsite support vendors- Experience supporting a global 24/7 technology environment- Experience managing inventory, refresh programmes, hardware standards and vendor-supported services

• - Experience managing inventory, refresh programmes, hardware standards and vendor-supported services

- Experience managing inventory, refresh programmes, hardware standards and vendor-supported services

- Experience managing inventory, refresh programmes, hardware standards and vendor-supported services- Experience managing inventory, refreshprogrammes, hardwarestandardsand vendor-supported services- Strong understanding of endpoint security, patching, connectivity and enterprise device management

• - Strong understanding of endpoint security, patching, connectivity and enterprise device management

- Strong understanding of endpoint security, patching, connectivity and enterprise device management

- Strong understanding of endpoint security, patching, connectivity and enterprise device management- Strong understanding of endpoint security, patching,connectivityand enterprise device management- Strong problem solving, judgement, stakeholder management and communication skills

• - Strong problem solving, judgement, stakeholder management and communication skills

- Strong problem solving, judgement, stakeholder management and communication skills

- Strong problem solving, judgement, stakeholder management and communication skills- Strong problemsolving, judgement, stakeholdermanagementand communication skills- A track record of taking end-to-end ownership, preventing repeat issues and influencing improvements beyond your immediate team

• - A track record of taking end-to-end ownership, preventing repeat issues and influencing improvements beyond your immediate team

- A track record of taking end-to-end ownership, preventing repeat issues and influencing improvements beyond your immediate team

- A track record of taking end-to-end ownership, preventing repeat issues and influencing improvements beyond your immediate team- A track recordof taking end-to-end ownership, preventing repeatissuesand influencing improvements beyond your immediate teamWe’d Love To See

We’d Love To See

We’d Love To SeeWe’dLoveToSee- ITIL v4 Foundation certification

• - ITIL v4 Foundation certification

- ITIL v4 Foundation certification

- ITIL v4 Foundation certification- ITIL v4 Foundation certification- Experience improving device deployment through automation or zero-touch provisioning

• - Experience improving device deployment through automation or zero-touch provisioning

- Experience improving device deployment through automation or zero-touch provisioning

- Experience improving device deployment through automation or zero-touch provisioning- Experience improving device deployment through automation or zero-touch provisioning- Experience managing external hardware or onsite support vendors

• - Experience managing external hardware or onsite support vendors

- Experience managing external hardware or onsite support vendors

- Experience managing external hardware or onsite support vendors- Experience managing external hardware or onsite support vendors- Experience supporting a global 24/7 technology environment

• - Experience supporting a global 24/7 technology environment

- Experience supporting a global 24/7 technology environment

- Experience supporting a global 24/7 technology environment- Experience supporting a global 24/7 technology environmentSalary Range = 115,000 - 140,000 USD Annual + Benefits + BonusThe referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. We offer one of the most comprehensive and generous benefits plans available and offer a range of total rewards that may include merit increases, incentive compensation (exempt roles only), paid holidays, paid time off, medical, dental, vision, short and long term disability benefits, 401(k) +match, life insurance, and various wellness programs, among others. The Company does not provide benefits directly to contingent workers/contractors and interns.Salary Range = 115,000 - 140,000 USD Annual + Benefits + BonusThe referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. We offer one of the most comprehensive and generous benefits plans available and offer a range of total rewards that may include merit increases, incentive compensation (exempt roles only), paid holidays, paid time off, medical, dental, vision, short and long term disability benefits, 401(k) +match, life insurance, and various wellness programs, among others. The Company does not provide benefits directly to contingent workers/contractors and interns.Salary Range = 115,000 - 140,000 USD Annual + Benefits + BonusThe referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. We offer one of the most comprehensive and generous benefits plans available and offer a range of total rewards that may include merit increases, incentive compensation (exempt roles only), paid holidays, paid time off, medical, dental, vision, short and long term disability benefits, 401(k) +match, life insurance, and various wellness programs, among others. The Company does not provide benefits directly to contingent workers/contractors and interns.The referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. We offer one of the most comprehensive and generous benefits plans available and offer a range of total rewards that may include merit increases, incentive compensation (exempt roles only), paid holidays, paid time off, medical, dental, vision, short and long term disability benefits, 401(k) +match, life insurance, and various wellness programs, among others. The Company does not provide benefits directly to contingent workers/contractors and interns.We offer one of the most comprehensive and generous benefits plans available and offer a range of total rewards that may include merit increases, incentive compensation (exempt roles only), paid holidays, paid time off, medical, dental, vision, short and long term disability benefits, 401(k) +match, life insurance, and various wellness programs, among others. The Company does not provide benefits directly to contingent workers/contractors and interns.Discover what makes Bloomberg unique - watch our podcast series for an inside look at our culture, values, and the people behind our success.Discover what makes Bloomberg unique - watch our podcast series for an inside look at our culture, values, and the people behind our success.podcast series