Systems Engineer

Professional Experience

• 5+ years of experience in a presales, solutions engineering or technical sales role within cybersecurity.

• 5+ years of direct, SOC background: incident validation, escalation, analyst workflows, and solution homologation.

• Previous experience working with Service Providers, Telcos or MSSPs (as employee, partner or vendor) is highly desirable, but not a hard requirement.

Technical Skills & Expertise

• Strong knowledge of SOC-related technologies: SIEM, SOAR, EDR/NDR, threat analytics and incident response platforms.

• Familiarity with FortiAnalyzer, FortiSIEM, FortiSOAR, FortiEDR, FortiNDR or equivalent solutions from other vendors.

• Understanding of API integrations, automation and scripting (Python, Ansible, Terraform or similar) to connect SOC platforms with self-service portals.

• Working knowledge of AI-driven security analytics and how they apply to incident detection and response.

• Solid understanding of network security fundamentals: Firewall/VPN, IPS/IDS, authentication and encryption protocols (IPSec, SSL, AES, SHA).

• Fortinet product certifications are a plus.

Soft Skills & Competencies

• Fluent in English and Spanish (spoken and written) - required.

• Portuguese is a strong plus.

• Comfortable owning the full presales cycle: discovery, technical demo, proof-of-value, proposal support and closing technical objections.

• Ability to build credibility and trust directly with technical SOC analysts, not only with commercial stakeholders.

• Strong analytical and problem-solving skills, detail-oriented.

• Self-motivated, able to work independently across multiple accounts and countries without direct supervision.

• Excellent presentation skills, able to engage audiences from SOC analyst level to C-level.

• Comfortable operating in a fast-paced, multi-country, matrixed environment.

Additional Requirements

• Availability to travel across LATAM as needed to support regional Telco accounts.

Presales & Sales Cycle Support

• Support sales cycles through technical presentations, demos and proof-of-value sessions focused on SOC use cases.

• Assist Sales and pre-sales teams in responding to RFPs/RFIs involving SOC, SIEM/SOAR or managed security services requirements.

• Build and deliver competitive positioning material showing Fortinet's SOC advantages versus PANW, Cato, Zscaler and other vendors.

• Support solution sizing and technical proposal creation together with sales counterparts.

SOC Technical Advisory

• Act as the recognized technical trusted advisor for SOC matters, engaging peer-to-peer with Telco SOC analysts and architects.

• Understand and speak the internal language of the Telco SOC: its validation processes, escalation flows, and operational requirements for accepting new solutions into commercial offers.

• Support the Telco through the internal homologation and validation process required before any managed cybersecurity offer can reach their end customers.

SOC Solution Development & Monetization

• Drive adoption of FortiAnalyzer, FortiSOC and SOCaaS within Telco SOC environments.

• Help Telcos design offers that monetize their own SOC as a sellable service to their end customers, rather than treating it purely as an internal cost center.

• Support the Telco's shift from reselling standalone products to delivering managed services, strengthening our competitive position against PANW, Cato, Zscaler and other vendors.

AI-Driven Integration & Automation

• Design and support API-driven integrations between Fortinet solutions and the Telco's self-service portals and internal tooling.

• Apply AI-driven analysis approaches to help Telco SOCs improve incident response time and reduce analyst workload.

• Support Zero Touch Provisioning (ZTP) and automated deployment models for Fortinet solutions within Telco environments.

Cross-Account Best Practice & Enablement

• Connect learnings and best practices across all 7 regional Telco accounts (America Movil, Millicom, Liberty, Cirion, IFX, Entel and GTD) and their multiple country operations.

• Partner closely with the GAMs and SEs already dedicated to each account, complementing their work with deep, hands-on SOC expertise.

• Execute regional SecOps strategy in coordination with sales, pre-sales, product and operations teams.

Enablement, Documentation & Representation

• Create and maintain technical documentation, playbooks and presentations that help Telcos and internal teams understand SOC integration paths.

• Represent Fortinet in technical discussions, workshops and events focused on Telco and Service Provider cybersecurity operations.

Stay current on SOC, SIEM/SOAR and managed security services trends across the industry.