Support Engineer - Windows Deployment & Infrastructure

Role description

Responsibilities• Scope a customer issue by collecting the relevant facts and investigate the problem by doing your own research and by involving other teams as needed. • Consult and collaborate with your immediate peers or colleagues around the world and with management and engineering to resolve service issues.• Act internally as a customer advocate.• Empower customers to find information, self-solve when they decide to, and learn more about Microsoft products, services and support.• Advise customers on how to gain additional value from their Microsoft products.• Document your technical work and research to help your colleagues, improve the product, and improve the support experience.• Maintain a proactive approach to customer happiness, identifying customer satisfaction concerns and managing customer expectations

Responsibilities• Scope a customer issue by collecting the relevant facts and investigate the problem by doing your own research and by involving other teams as needed. • Consult and collaborate with your immediate peers or colleagues around the world and with management and engineering to resolve service issues.• Act internally as a customer advocate.• Empower customers to find information, self-solve when they decide to, and learn more about Microsoft products, services and support.• Advise customers on how to gain additional value from their Microsoft products.• Document your technical work and research to help your colleagues, improve the product, and improve the support experience.• Maintain a proactive approach to customer happiness, identifying customer satisfaction concerns and managing customer expectationsResponsibilitiesResponsibilities