Super App Digital Operations Analyst.Super App Digital Services

Job Purpose

Managing the day to day Digital operations of Etisalat Digital fronts to ensure proper functioning & immediate resolution of spotted issues Launching new digital capabilities that adds value to the Digital consumer journey Launching new digital analytics tool that supports Digital business owners & enrich the visibility of consumer behavior across all digital channels

Report To Position Name

Managing the day to day Digital operations of Etisalat Digital fronts to ensure proper functioning & immediate resolution of spotted issues Handling the day to day operational digital issues that impact customer experience & core digital services fulfilment Spot Digital Issues by running proper reports to detect any malfunctioning services Work closely with CC & all customer facing entities to gather issues/alarms Close monitoring of external digital fronts (e.g. Social Media/Google reviews) aiming to promptly spot any issues Work with Digital business owners to understand the consumer digital pain & work on proposals to fix Direct interface with IT & external parties to fix any spotted issues & ensure SLA abidance Develop proper dashboards that measures digital performance & raises prompt red flags & work with DWH to ensure data automation Give visibility & periodic status updates on Digital operational to management in the right forums Launching new digital capabilities that adds value to the Digital consumer journey Design & Come up with new capabilities based on the understanding of Digital platforms Work with IT for complete implementation of the new capabilities from idea generation till delivering & handing over to business owner Report the progress of the newly launched capabilities to ensure proper functioning & consumer acceptance Launching new digital analytics tool that supports Digital business owners & enrich the visibility of consumer behavior across all digital channels Introduce new reporting digital platforms & work with all relevant stakeholders starting from requirements gathering till launch Own the integration of external reporting engines with Etisalat DWH