Subject Matter Expert Global Operations

Job detailsApplication formRole Overview – Team Lead – PayrollWe are seeking a highly analytical and proactive Team Lead – Payroll to strengthen global payroll operations by driving knowledge excellence, process consistency, and continuous improvement across regions.In this role, you will act as the central payroll knowledge authority, ensuring accurate and compliant payroll processes across countries. You will reduce dependency on team leads, enhance team capability, and ensure standardized, scalable payroll operations.You will leverage payroll data insights to identify gaps, lead training initiatives, and collaborate cross-functionally with HR, Finance, and Product teams to improve operational efficiency and payroll accuracy.This is a high-impact individual contributor role that blends payroll expertise, data-driven decision-making, and operational leadership.📍 Location: Baner, Pune 📅 Work Model: 5 days Work From OfficeKey Responsibilities1. Global Payroll Knowledge & Process OwnershipAct as the go-to expert for payroll policies, processes, and compliance queries across global teamsEnsure accuracy, compliance, and standardization of payroll workflows across multiple countriesAnalyze monthly payroll operations and QA performance data to identify trends, discrepancies, and improvement areasRecommend and implement scalable payroll process improvements to reduce recurring issuesOwn and continuously improve payroll documentation, SOPs, knowledge repositories, and compliance guidelines2. Payroll Training & EnablementPartner with Enablement teams to design and enhance payroll training programs and documentationConduct payroll onboarding sessions and continuous training for operations teamsIdentify knowledge gaps related to payroll laws, compliance, and system processesDrive continuous upskilling in payroll operations, compliance, and best practices3. Payroll Quality Assurance & Continuous ImprovementReview payroll QA trends and audit reports to generate actionable insightsEnsure accuracy, compliance, and timeliness of payroll processingMonitor effectiveness of improvement initiatives and validate measurable outcomesIntroduce scalable improvement frameworks such as payroll audit checks, error reduction programs, and knowledge-sharing initiativesPromote a culture of payroll accuracy, compliance, and operational excellence4. Payroll Incident & Escalation ManagementAct as Incident Commander for payroll escalations, including payroll delays, discrepancies, or compliance risksCoordinate with HR, Finance, Product, and Operations teams to ensure timely resolutionProvide clear and structured communication during payroll incidentsMaintain detailed documentation and drive post-incident analysis and corrective actions5. Cross-Functional CollaborationParticipate in cross-functional forums to share payroll insights, compliance risks, and operational challengesCollaborate with Product, Engineering, Finance, HR, and Operations teams to resolve payroll system or process issuesContribute to payroll workflow enhancements and system improvementsAct as a bridge between payroll operations and supporting functionsRequirements5–8 years of experience in payroll operations, HR operations, or global payroll supportStrong understanding of global payroll processes, statutory compliance, and payroll auditsProven experience analyzing payroll data and translating insights into operational improvementsExperience in payroll training, knowledge management, or enablement rolesStrong stakeholder management and cross-functional collaboration skillsAbility to manage high-pressure payroll cycles and escalationsExcellent written and verbal communication skillsHigh attention to detail and structured problem-solving abilityPreferred QualificationsExperience in Employer of Record (EOR) or global payroll environmentsFamiliarity with payroll QA frameworks and compliance auditsExperience with HRIS, payroll systems, or ticketing tools (e.g., Workday, ADP, SAP, Salesforce, Zendesk, ServiceNow)Exposure to multi-country payroll operationsExperience in process improvement methodologiesCore CompetenciesPayroll subject matter expertiseData-driven decision makingPayroll process optimizationTraining & coachingPayroll incident leadershipCross-functional influenceOperational excellenceApply for this positionAutofill from resumeSave time by uploading your resume. 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