Job description
Job detailsApplication formOptura is healthcare's AI orchestration platform. We help healthcare organizations transform disconnected AI pilots into a unified, enterprise-scale program that delivers measurable value. Our platform enables teams to design, execute, and monitor intelligent agents that drive automation, insights, and action, while providing the control and observability needed to scale safely. Built for real-world complexity, Optura supports multiple model providers, integrates seamlessly with existing infrastructure, and offers both SaaS and self-hosted options. Our mission: revolutionize how healthcare deploys and operationalizes AI in production.We are seeking a Strategic Account Manager to run a true hybrid book: part hunter, part farmer. You will own the complete sales cycle for emerging and mid-tier healthcare accounts and fixed-price pilots — and as those pilots convert to platform adoption, you will own the expansion, renewal, and growth of everything you land. As one of our earliest go-to-market hires, you will work alongside our senior account executives on strategic accounts, help build our commercial playbook from the ground up, and have a clear path to a Senior Enterprise Account Executive seat. This is a role for someone who likes winning new logos and genuinely enjoys growing what they land — customers do not expand because we push harder; they expand because the value landed.What you'll do:Own growth and retention across a book of live customers, from initial pilot through platform adoption, expansion, and renewalBuild and work the expansion and upsell pipeline inside your accounts in partnership with the Strategic Account Director, so there's always a next business case in motion before anyone asks for oneOwn the operational relationship: day-to-day owners, AI center-of-excellence leads, and the people using the platform every dayPartner with Forward Deployed Engineering and delivery to ground every expansion conversation in value customers have already realized, not value we hoped forBuild and hold relationships with Director and Vice President level sponsors across healthcare payer and provider organizationsCo-sell alongside Strategic Account Directors on shared accounts, carrying more of the relationship as it maturesKeep pipeline, forecasting, and CRM discipline honest across the landed book, so leadership can see what's real without having to ask twiceHelp build the early commercial playbook for how Optura grows accounts, and feed what works back to the teamWhat we're looking for:2+ years in B2B software, AI, or tech sales, account management, or customer success with a commercial numberEvidence of growing an existing account: expansion, upsell, or renewal you personally droveCredibility with operators, not only signers. The people using the product trusted youComfortable saying what you don't know and going to find outWhat we would like to see:Experience selling to healthcare payers, providers, pharmacy benefit managers, healthtech platforms, or life sciences organizationsFamiliarity with enterprise AI platforms, large language model technologies, or healthcare data workflowsUnderstanding of healthcare regulatory frameworks, including HIPAA, HITRUST, or CMS guidelinesStrong outbound prospecting and storytelling capabilitiesExperience operating in an early-stage or high-growth startup environmentAbility to translate technical concepts into clear business valueLocation:Nashville metro area or open to remote for the right candidateBenefits at Optura:We offer a competitive compensation and benefits package, including:Health, dental, and vision insuranceGenerous paid time offOpportunities for professional growth and developmentEqual Employment Opportunity:At Optura.AI, we're not just building a product; we are intentionally building the team, culture, and equity we want to see in the tech world. That starts with recognizing that innovation thrives when diverse perspectives come together. Optura is an Equal Employment Opportunity Employer, period. We actively welcome and celebrate every candidate regardless of their race, color, religion, age, marital status, sex (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity or gender expression, national origin, veteran or military status, disability (physical or mental), genetic information, or any other protected characteristic. Discrimination has no place here, and we operate in full compliance with all applicable fair chance laws.More than compliance, we are deeply committed to diversity and inclusion because it's a non-negotiable part of our foundation. We believe a truly diverse and inclusive workplace is the engine for long-term professional growth and competitive business success, directly fueling our mission to innovate. As part of the Optura team, your voice will be heard, your contributions will directly matter to our trajectory, and your unique background and experiences won't just be celebrated—they will be a vital part of our success. Let's build something exceptional, together.AI Usage:The recruitment process at Optura.ai may use AI-assisted tools to support administrative and operational tasks. AI is not used to make candidate screening or hiring decisions. All hiring decisions are made by qualified members of our team to ensure fairness, transparency, and human oversight throughout the recruitment process.Background Check:Candidates who receive and accept an offer of employment may be required to successfully complete a background check, where permitted by applicable law and based on the requirements of the role. The scope of any background screening will be communicated during the hiring process and conducted through an authorized screening provider.Security and Fraud:Optura.ai takes the security of candidates seriously. All legitimate communications from our recruitment team will come from official Optura.ai email addresses, and our open positions will only be posted on our official careers page and trusted job boards. We will never ask candidates to make payments or provide banking or other financial information during the recruitment process. If you receive an unsolicited job offer or suspicious communication claiming to be from Optura.ai, please exercise caution and verify its authenticity before responding.A Note to Recruiters & Agencies:We value building direct relationships with our candidates and prefer to manage our hiring process internally. While we occasionally partner with select recruitment agencies for specialized roles, we do not accept unsolicited resumes from recruiters or agencies without a written agreement executed by the authorized signatory for Optura AI ("Agreement"). Any resumes submitted to Optura in the absence of an Agreement executed by Optura AI authorized signatory, will be considered the property of Optura AI, and Optura AI will not be obligated to pay any associated recruitment fees.Apply for this positionAutofill from resumeSave time by uploading your resume. (Only PDF or DOCX format supported)Upload filePersonal InformationFirst name*Last name*Email*Phone*🇺🇸+1LinkedIn URL*Website URLAddress*No options availableProfileEducationAddExperienceAddResume*Drag and drop files or click to uploadSupported files: .pdf & .docx, up to 20 MBCover LetterDrag and drop files or click to uploadSupported files: .pdf & .docx, up to 20 MBADDITIONAL INFORMATIONSponsorship *Will you now or in the future require visa sponsorship for employment in the United States?Select an optionSource*How did you come to know about this role?Interest in OpturaWhy are you interested in Optura?Travel *Optura is a distributed, remote-first team that values High Trust and High Ownership. To stay connected, we bring the company together once annually and hold team gatherings up to twice a year. Are you willing to travel for these in-person events?YesNoEqual Opportunity EmployerHelp us be an equal opportunity employerYou are requested (but not required) to fill in the personal data below. This information is used solely for government reporting and will not influence our hiring decisions.Race or ethnicitySelect...GenderSelect...Self-identification of Veteran status(Completion is voluntary and will not subject you to adverse treatment)Optura is a Government contractor subject to the Section 4212 of the Vietnam Era Veterans's Readjustment Assistance Act of 1974, as amended by the Jobs for Veterans Act of 2002, which requires Government contractors to take affirmative action to employ and advance in employment: (1) Disabled veterans - A veteran who served on active duty in the U.S. military and is entitled to disability compensation (or who but for the receipt of military retired pay would be entitled to disability compensation) under laws administered by the Secretary of Veterans Affairs, or was discharged or released from active duty because of a service-connected disability; (2) Recently separated veteran - A veteran separated during the three-year period beginning on the date of the veteran's discharge or release from active duty in the U.S military, ground, naval, or air service; (3) Active duty wartime or campaign badge veteran - A veteran who served on active duty in the U.S. military during a war, or in a campaign or expedition for which a campaign badge was authorized under the laws administered by the Department of Defense; (4) Armed forces service medal veteran - A veteran who, while serving on active duty in the U.S. military ground, naval, or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985 (61 Fed. 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