Job description
Summary The In-Store Trainer will manage the training activities for their specifically assigned scope of work. The primary training activities will include: DELIVERY o Deliver/Facilitate One-to-one, classroom, meeting, in store training o Ability to adapt style and methodology to meet the audiences needs o Create a positive learning environment/culture CONSULTANT o Be the “Training Expert” and partner for the Store Manager and the Retail Area Manager o Provide effective recommendations and solutions to meet Business Training needs PERFORMANCE o Monitor the Training KPIs according to the global frame work (NPS, Retention, Behaviours, ROTI) o Monitor & Analyze Business KPIs in order to identify learning solutions to impact sales COACHING o Strong ability to identify and leverage coaching moments to change behaviors and improve performance o Ability to adjust style and approach to coach at any level SELLING EXPERTISE (experience in a selling environment) o Confident and experienced at selling o Strong ability to “read” customers and uncover needs o Ability to transfer selling skills and techniques o Experienced in product storytelling CURIOSITY & DESIRE TO LEARN & GROW o Strong desire to learn and to self-develop o Quick to absorb and apply new information o Stays informed on learning and training trends PRODUCT KNOWLEDGE o Product expert o Passion for brands and storytelling o Aware of fashion industry trends STAKEHOLDERS MANAGEMENT o Manage the relationships between the business owners and the Training team o Work with the business owners to assess training needs and to define training priorities COMMUNICATIONS o Be the voice of the Retail Academy o Develop and execute communication strategies tied to the Business Training projects o Be a Change Management leader for all Business Training processes and Retail evolution o Ensure training content and delivery is meeting communicated expectations Requirements: Functional • Min. 5 yrs in the Retail Industry (ideally including Retail shop floor background) • Previous experience in training departments and/or in roles where training and developing others was part of the job mission • Influencing skills • Project Management • Familiar working with the store environment • Strong Retail Business Orientation • Knowledge of adult learning techniques • Proven experience of presentation and people development • Experience in Digital Learning • Good analytics approach • International experience and Strong cultural sensitivity • Fluency in English; knowledge of other languages is appreciated. • Well spoken, agile approach, can do attitude and high teamwork skills Behaviour • (Considerate Thinker) Thinks in a connected way, understanding how own decisions impact others • (Solution Developer) Generates insights from a wide-range of available internal and external trends around D&I and turns them into effective strategies and programs • (Connection Builder) Work beyond hierarchy, to build bridges and brings people to work collaboratively. Communicates impactfully and adapts messaging in a way that it inspires others to act. • (Agile Advocate) A flexible mindset, at ease with changes and new ways of working. Is energized by an environment that operates in ambiguous and volatile conditions • (Talent Builder, People Enabler) Exceptional at coaching others and helping people across the organisation to realize their potential. Removes barriers and provides freedom to act • (Accountable Achiever) Makes things happen with and through others and takes accountability for own actions Job Description The In-Store Trainer will manage the training activities for their specifically assigned scope of work. The primary training activities will include: DELIVERY o Deliver/Facilitate One-to-one, classroom, meeting, in store training o Ability to adapt style and methodology to meet the audiences needs o Create a positive learning environment/culture CONSULTANT o Be the “Training Expert” and partner for the Store Manager and the Retail Area Manager o Provide effective recommendations and solutions to meet Business Training needs PERFORMANCE o Monitor the Training KPIs according to the global frame work (NPS, Retention, Behaviours, ROTI) o Monitor & Analyze Business KPIs in order to identify learning solutions to impact sales COACHING o Strong ability to identify and leverage coaching moments to change behaviors and improve performance o Ability to adjust style and approach to coach at any level SELLING EXPERTISE (experience in a selling environment) o Confident and experienced at selling o Strong ability to “read” customers and uncover needs o Ability to transfer selling skills and techniques o Experienced in product storytelling CURIOSITY & DESIRE TO LEARN & GROW o Strong desire to learn and to self-develop o Quick to absorb and apply new information o Stays informed on learning and training trends PRODUCT KNOWLEDGE o Product expert o Passion for brands and storytelling o Aware of fashion industry trends STAKEHOLDERS MANAGEMENT o Manage the relationships between the business owners and the Training team o Work with the business owners to assess training needs and to define training priorities COMMUNICATIONS o Be the voice of the Retail Academy o Develop and execute communication strategies tied to the Business Training projects o Be a Change Management leader for all Business Training processes and Retail evolution o Ensure training content and delivery is meeting communicated expectations Requirements: Functional • Min. 5 yrs in the Retail Industry (ideally including Retail shop floor background) • Previous experience in training departments and/or in roles where training and developing others was part of the job mission • Influencing skills • Project Management • Familiar working with the store environment • Strong Retail Business Orientation • Knowledge of adult learning techniques • Proven experience of presentation and people development • Experience in Digital Learning • Good analytics approach • International experience and Strong cultural sensitivity • Fluency in English; knowledge of other languages is appreciated. • Well spoken, agile approach, can do attitude and high teamwork skills Behaviour • (Considerate Thinker) Thinks in a connected way, understanding how own decisions impact others • (Solution Developer) Generates insights from a wide-range of available internal and external trends around D&I and turns them into effective strategies and programs • (Connection Builder) Work beyond hierarchy, to build bridges and brings people to work collaboratively. Communicates impactfully and adapts messaging in a way that it inspires others to act. • (Agile Advocate) A flexible mindset, at ease with changes and new ways of working. Is energized by an environment that operates in ambiguous and volatile conditions • (Talent Builder, People Enabler) Exceptional at coaching others and helping people across the organisation to realize their potential. Removes barriers and provides freedom to act • (Accountable Achiever) Makes things happen with and through others and takes accountability for own actions Job Type Regular Start Date 2023-02-14 Schedule Full time Organization Luxury Goods Qatar