Job description
Company Description
Fairmont Hotels & Resorts is a renowned luxury hotel brand with a global presence and a commitment to creating lasting memories for our guests. With over 30,000 colleagues worldwide, we are dedicated to delivering exceptional service, fostering a culture of excellence, and making special happen.
Hotel Overview:
Located in the heart of downtown Fairmont New Orleans will be an impressive new addition to Fairmont’s luxury portfolio, offering 250 luxury guest rooms, four food & drink venues, a rooftop pool with expansive views of the city, more than 19,000 square feet of function space, and a 10,000 square-foot spa.
This property is destined to become an illustrious destination in the Central Business District, nearby the city’s renowned and historic French Quarter.
Job Description
- Provide warm, friendly, and professional service to hotel colleagues using the Staff Dining Room.
- Maintain the Staff Dining Room, buffet, beverage stations, tables, chairs, and service areas in a clean and organized condition.
- Assist with opening and closing procedures for the Staff Dining Room.
- Set up buffet stations, dining areas, utensils, condiments, beverages, and other required service items.
- Replenish food and beverage items throughout meal periods while maintaining proper presentation and cleanliness.
- Monitor buffet presentation and communicate low or depleted items to Culinary colleagues.
- Ensure food is presented according to established standards and procedures.
- Maintain appropriate temperatures and follow food safety procedures as directed.
- Clear used plates, trays, utensils, cups, and other items from tables and dining areas.
- Clean and reset tables throughout service periods.
- Empty garbage and recycling and maintain appropriate waste disposal procedures.
- Clean and sanitize tables, chairs, counters, beverage stations, buffet equipment, and other assigned areas.
- Maintain cleanliness of floors and other Staff Dining areas throughout the day.
- Restock utensils, napkins, condiments, cups, beverages, and other supplies.
- Assist Culinary and Stewarding teams with transporting food, dishware, and supplies as required.
- Maintain appropriate inventory levels and communicate shortages to leadership.
- Assist with special colleague meals, hotel events, celebrations, and other colleague engagement activities.
- Respond to colleague questions and requests in a friendly and professional manner.
- Communicate maintenance, cleanliness, safety, or equipment concerns promptly to the appropriate department.
- Follow all food safety, sanitation, hygiene, and workplace safety procedures.
- Maintain proper personal hygiene and professional appearance in accordance with hotel standards.
- Support Fairmont New Orleans colleague engagement initiatives by helping create a welcoming and positive dining environment.
- Maintain respectful and professional relationships with colleagues across all departments.
- Follow all departmental SOPs and Fairmont New Orleans policies.
- Perform additional duties as assigned.
Qualifications
- Previous food service, restaurant, cafeteria, hotel, banquet, or hospitality experience preferred.
- Previous experience in a high-volume food service environment is an asset.
- Food safety certification required or ability to obtain in accordance with applicable Louisiana requirements.
- Strong attention to cleanliness, organization, and presentation.
- Excellent communication and interpersonal skills.
- Friendly, approachable, and service-oriented personality.
- Ability to work efficiently in a fast-paced environment.
- Ability to work independently and as part of a team.
- Reliable, responsible, and punctual.
- Ability to maintain a positive and professional attitude throughout the shift.
- Ability to follow food safety, sanitation, and departmental procedures consistently.
- Ability to work flexible schedules including mornings, evenings, weekends, holidays, and extended shifts as operationally required.
- Must be legally authorized to work in the United States.
Additional Information
All your information will be kept confidential according to EEO guidelines.