Sr.Technical Engineer

Years of Experience: 2 - 5 years of International Technical Support Experience Key Responsibilities Provide technical support for Android and iOS POS systems, including payment devices such as EMV, NFC card readers, and PIN padsTroubleshoot POS software, hardware, and peripheral devicesDiagnose and resolve retail network issues (LAN, WAN, TCP/IP, VPNs, Firewalls)Handle payment transaction, settlement, and connectivity issuesPerform device provisioning, configuration, and MDM managementProvide remote troubleshooting support to field devicesAnalyze system logs and escalated incidents to identify root causeDocument troubleshooting steps and maintain knowledge base articlesCollaborate with Level 1, Level 2, Level 3 teams and external vendorsEnsure issues are resolved within defined SLA timelinesMaintain clear and professional communication with clients throughout the issue resolution processRequirementsRequired Technical Skills Knowledge of POS systems and payment processing workflowsUnderstanding of EMV, NFC, card payment devicesNetworking basics: LAN/WAN, TCP/IP, VPN, FirewallsExperience with Android & iOS device supportLog analysis and troubleshooting skillsFamiliarity with MDM tools and remote support toolsSoft Skills & Other Requirements Good communication skills (verbal & written)Strong interpersonal and customer-handling skillsProblem-solving and analytical mindsetAbility to work in a fast-paced support environmentFlexible to work in rotational shifts, including night shiftsTeam player with strong coordination skillsYears of Experience: 2 - 5 years of International Technical Support Experience Key Responsibilities Provide technical support for Android and iOS POS systems, including payment devices such as EMV, NFC card readers, and PIN padsTroubleshoot POS software, hardware, and peripheral devicesDiagnose and resolve retail network issues (LAN, WAN, TCP/IP, VPNs, Firewalls)Handle payment transaction, settlement, and connectivity issuesPerform device provisioning, configuration, and MDM managementProvide remote troubleshooting support to field devicesAnalyze system logs and escalated incidents to identify root causeDocument troubleshooting steps and maintain knowledge base articlesCollaborate with Level 1, Level 2, Level 3 teams and external vendorsEnsure issues are resolved within defined SLA timelinesMaintain clear and professional communication with clients throughout the issue resolution process

Years of Experience: 2 - 5 years of International Technical Support Experience

Years of Experience:2 - 5 years of International Technical Support Experience

Key Responsibilities

Key Responsibilities

• Provide technical support for Android and iOS POS systems, including payment devices such as EMV, NFC card readers, and PIN pads

Provide technical support for Android and iOS POS systems, including payment devices such as EMV, NFC card readers, and PIN pads

Provide technical support forAndroid and iOS POS systems, including payment devices such asEMV, NFC card readers, and PIN pads

• Troubleshoot POS software, hardware, and peripheral devices

Troubleshoot POS software, hardware, and peripheral devices

TroubleshootPOS software, hardware, and peripheral devices

• Diagnose and resolve retail network issues (LAN, WAN, TCP/IP, VPNs, Firewalls)

Diagnose and resolve retail network issues (LAN, WAN, TCP/IP, VPNs, Firewalls)

Diagnose and resolveretail network issues(LAN, WAN, TCP/IP, VPNs, Firewalls)

• Handle payment transaction, settlement, and connectivity issues

Handle payment transaction, settlement, and connectivity issues

Handlepayment transaction, settlement, and connectivity issues

• Perform device provisioning, configuration, and MDM management

Perform device provisioning, configuration, and MDM management

Performdevice provisioning, configuration, and MDM management

• Provide remote troubleshooting support to field devices

Provide remote troubleshooting support to field devices

Provideremote troubleshooting supportto field devices

• Analyze system logs and escalated incidents to identify root cause

Analyze system logs and escalated incidents to identify root cause

Analyze system logs and escalated incidents to identifyroot cause

• Document troubleshooting steps and maintain knowledge base articles

Document troubleshooting steps and maintain knowledge base articles

Document troubleshooting steps and maintain knowledge base articles

• Collaborate with Level 1, Level 2, Level 3 teams and external vendors

Collaborate with Level 1, Level 2, Level 3 teams and external vendors

Collaborate withLevel 1, Level 2, Level 3 teams and external vendors

• Ensure issues are resolved within defined SLA timelines

Ensure issues are resolved within defined SLA timelines

Ensure issues are resolved within definedSLA timelines

• Maintain clear and professional communication with clients throughout the issue resolution process

Maintain clear and professional communication with clients throughout the issue resolution process

Maintain clear and professional communication with clients throughout the issue resolution process