Job description
This is a remote position.Preferred Locations : Augusta, GA, US Boulder, CO, US Charlotte, NC, US Chicago, IL, US Denver, CO, US Detroit, MI, US Macon, GA, US Nashville, TN, US Tampa, FL, US Primary Duties and Responsibilities (details of the basic job functions): Responsible for building and managing a Salesforce Center of Excellence, including all aspectsof business process, technology, program/project management, change management, andgovernance. Create and promote strategies that support long term business goals, anticipatetactical needs, and maximize value out of the Salesforce and Force.com platforms. Work acrosslines of business and executives, business operations and through IT to build and ensure anemotionally engaging customer experience. This role is responsible for managing Demand &Supply of Salesforce solutions, ensuring delivery excellence and instituting processes, methods& controls for effective delivery of Salesforce features, tools and techniques. Responsibilities include: Create overall COE strategy based on business goals and direction, with supporting roadmap accounting for technology trends and regulatory requirements. Implement COE governance structure in partnership with IT Business partners and business stakeholders including people, processes, tools, dashboards, standards andmetrics. Lead and coordinate all components of Salesforce COE and programs within it: business process & analysis, systems/solutions, testing, change management & training,program/project management, master data, compliance, business operationsresources. Act as key executive leading governance, raising strategic decisions and risks/issues for resolution. Ensure that effective decisions are made at the lowest level reasonable in theorganization. Accountable for executing governance decisions. Assist and facilitate business stakeholders’ submission and prioritization of ideas to improve customer experience, increase revenue or reduce cost. Partner with business and IT business partners to create business cases; lead the measurement of value and ROI realized in the course of all Salesforce projects.Lead the development and continuous improvement of a reusable repository of tools,templates, best practices and methodologies to manage the estimation, implementationand support efforts for solutions being deployed on the Salesforce/Force.com platform. Responsible for all aspects of funding and budget management, including resources, programs, process, and technology. Lead with a continuous improvement mentality, and provide metrics to show the realization. Responsible for all aspects of resourcing the Salesforce COE team, including rationalization of skill sets and resources, training, leveraging outsourcing & consultingas appropriate to result in a high performing COE team overall. Supervisory Responsibilities (briefly describe, if applicable, or indicate None): Responsible for leading technical and professional staff spread throughout the footprint withina virtual environment. Communicates job expectations; planning, monitoring, and appraisingjob results; coaching, counseling, and providing candid and relevant feedback Preferred Qualifications Salesforce Developer (Dev 401) Certification Salesforce Advanced Developer (Dev 501) Work Environment Works in a temperature-controlled office environment. May work virtually. How you will benefit: Sr. Manager Salesforce Delivery will earn a competitive salary of $145K - $160K annually with annual bonus potential based on performance. Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Qualifications: Required Qualifications (these are the minimum requirements to qualify) Education (include minimum education and any licensing/certifications): Bachelor’s Degree from an Accredited Institution Salesforce Administrator (ADM 201) Certification Required Experience: 7 years’ experience high performance multi-tiered architectures. 7 years’ experience with multiple software development lifecycles 5 year of experience in Salesforce Development including Custom Objects, Large Data Volumes, Performance Tuning, Apex, Triggers, Web Services, Visualforce and Migration Tools Knowledge and Skills: Knowledgeable of Java / J2EE or Object Oriented Solutions Exposure to Hibernate, Web Services (REST and/or SOAP) Familiar with web technologies (HTML 5, CSS 3, jQuery, JavaScript) Exposure to with OO analysis and design experience Exceptional communication skills; able to clearly communicate with all levels of employees to include executive leadership Adept to function with new and emerging technologies