Sr. Field Service Engineer

Overview

As a HRMS Expert Field Service Engineer, you are an ambassador of Waters and will bring to the market Waters’ products and services. The candidate will demonstrate a clear grasp of understanding the customers’ business and its growth plans and is able to take that knowledge and convert that into a solution and offering from Waters, with a primary aim of bringing “customer success”. This position brings a great degree of flexibility working in the field. The role will be designated to either a territory and/or markets.As a HRMS Expert Field Service Engineer, you are an ambassador of Waters and will bring to the market Waters’ products and services. The candidate will demonstrate a clear grasp of understanding the customers’ business and its growth plans and is able to take that knowledge and convert that into a solution and offering from Waters, with a primary aim of bringing “customer success”. This position brings a great degree of flexibility working in the field. The role will be designated to either a territory and/or markets.As a HRMS Expert Field Service Engineer, you are an ambassador of Waters and will bring to the market Waters’ products and services. The candidate will demonstrate a clear grasp of understanding the customers’ business and its growth plans and is able to take that knowledge and convert that into a solution and offering from Waters, with a primary aim of bringing “customer success”. This position brings a great degree of flexibility working in the field. The role will be designated to either a territory and/or markets.

As a HRMS Expert Field Service Engineer, you are an ambassador of Waters and will bring to the market Waters’ products and services. The candidate will demonstrate a clear grasp of understanding the customers’ business and its growth plans and is able to take that knowledge and convert that into a solution and offering from Waters, with a primary aim of bringing “customer success”. This position brings a great degree of flexibility working in the field. The role will be designated to either a territory and/or markets.

As a HRMS Expert Field Service Engineer, you are an ambassador of Waters and will bring to the market Waters’ products and services. The candidate will demonstrate a clear grasp of understanding the customers’ business and its growth plans and is able to take that knowledge and convert that into a solution and offering from Waters, with a primary aim of bringing “customer success”. This position brings a great degree of flexibility working in the field. The role will be designated to either a territory and/or markets.HRMS Expert Field Service Engineer,

Responsibilities

ResponsibilitiesInstallation, performance maintenance, troubleshoot and support Waters' HRMS product suiteEstablish and maintain effective relationships with external and internal customers ensuring their successManage customer expectations, by communicating work performed and providing follow up plan if neededEnsure customer compliance regulations are followedDeliver system level training at customer sitesManage service inventory according to Waters policiesIssue field service reports daily to document work performedMaintain sound knowledge regarding the technology and customers' application demandsWork with Sales team in respect to identifying future business development opportunities and needs for service contract salesPerform system and application training as well as technical support to customers after the product installation. Offer product expert guidance and troubleshooting to customers. Ensure that quality system procedures and Health & Safety standards are adhered to at all timesResponsibilitiesInstallation, performance maintenance, troubleshoot and support Waters' HRMS product suiteEstablish and maintain effective relationships with external and internal customers ensuring their successManage customer expectations, by communicating work performed and providing follow up plan if neededEnsure customer compliance regulations are followedDeliver system level training at customer sitesManage service inventory according to Waters policiesIssue field service reports daily to document work performedMaintain sound knowledge regarding the technology and customers' application demandsWork with Sales team in respect to identifying future business development opportunities and needs for service contract salesPerform system and application training as well as technical support to customers after the product installation. Offer product expert guidance and troubleshooting to customers. Ensure that quality system procedures and Health & Safety standards are adhered to at all timesResponsibilitiesInstallation, performance maintenance, troubleshoot and support Waters' HRMS product suiteEstablish and maintain effective relationships with external and internal customers ensuring their successManage customer expectations, by communicating work performed and providing follow up plan if neededEnsure customer compliance regulations are followedDeliver system level training at customer sitesManage service inventory according to Waters policiesIssue field service reports daily to document work performedMaintain sound knowledge regarding the technology and customers' application demandsWork with Sales team in respect to identifying future business development opportunities and needs for service contract salesPerform system and application training as well as technical support to customers after the product installation. Offer product expert guidance and troubleshooting to customers. Ensure that quality system procedures and Health & Safety standards are adhered to at all times

Responsibilities

ResponsibilitiesResponsibilities

• Installation, performance maintenance, troubleshoot and support Waters' HRMS product suite

Installation, performance maintenance, troubleshoot and support Waters' HRMS product suite

• Establish and maintain effective relationships with external and internal customers ensuring their success

Establish and maintain effective relationships with external and internal customers ensuring their success

• Manage customer expectations, by communicating work performed and providing follow up plan if needed

Manage customer expectations, by communicating work performed and providing follow up plan if needed

• Ensure customer compliance regulations are followed

Ensure customer compliance regulations are followed

• Deliver system level training at customer sites

Deliver system level training at customer sites

• Manage service inventory according to Waters policies

Manage service inventory according to Waters policies

• Issue field service reports daily to document work performed

Issue field service reports daily to document work performed

• Maintain sound knowledge regarding the technology and customers' application demands

Maintain sound knowledge regarding the technology and customers' application demands

• Work with Sales team in respect to identifying future business development opportunities and needs for service contract sales

Work with Sales team in respect to identifying future business development opportunities and needs for service contract sales

• Perform system and application training as well as technical support to customers after the product installation. Offer product expert guidance and troubleshooting to customers.

Perform system and application training as well as technical support to customers after the product installation. Offer product expert guidance and troubleshooting to customers.

• Ensure that quality system procedures and Health & Safety standards are adhered to at all times

Ensure that quality system procedures and Health & Safety standards are adhered to at all times

Qualifications

Education:Master Degree or PhD in Chemistry or Biology, engineering or other science related field is desired, will also consider applications with equivalent experience, training and educationExperience:5 years of experience with installation, performance maintenance, troubleshooting, support of HRMS product Ability to perform effective system level troubleshootingUnderstanding of the scientific application workflow along with the scientific software systems HRMS application experience preferredSkills:Must possess a strong customer focusStrong communication skills; ability to communicate effectively to a diverse audience with specific customer needsPersonal sense of integrityEffective time management skillsSystem level approach to problem solvingAnalytical mindset with a strong drive to resolve open issuesExcellent verbal and written communication skillsEducation:Master Degree or PhD in Chemistry or Biology, engineering or other science related field is desired, will also consider applications with equivalent experience, training and educationExperience:5 years of experience with installation, performance maintenance, troubleshooting, support of HRMS product Ability to perform effective system level troubleshootingUnderstanding of the scientific application workflow along with the scientific software systems HRMS application experience preferredSkills:Must possess a strong customer focusStrong communication skills; ability to communicate effectively to a diverse audience with specific customer needsPersonal sense of integrityEffective time management skillsSystem level approach to problem solvingAnalytical mindset with a strong drive to resolve open issuesExcellent verbal and written communication skillsEducation:Master Degree or PhD in Chemistry or Biology, engineering or other science related field is desired, will also consider applications with equivalent experience, training and educationExperience:5 years of experience with installation, performance maintenance, troubleshooting, support of HRMS product Ability to perform effective system level troubleshootingUnderstanding of the scientific application workflow along with the scientific software systems HRMS application experience preferredSkills:Must possess a strong customer focusStrong communication skills; ability to communicate effectively to a diverse audience with specific customer needsPersonal sense of integrityEffective time management skillsSystem level approach to problem solvingAnalytical mindset with a strong drive to resolve open issuesExcellent verbal and written communication skills

Education:

Education:Education:

• Master Degree or PhD in Chemistry or Biology, engineering or other science related field is desired, will also consider applications with equivalent experience, training and education

Master Degree or PhD in Chemistry or Biology, engineering or other science related field is desired, will also consider applications with equivalent experience, training and education

Experience:

Experience:Experience:

• 5 years of experience with installation, performance maintenance, troubleshooting, support of HRMS product

5 years of experience with installation, performance maintenance, troubleshooting, support of HRMS product

• Ability to perform effective system level troubleshooting

Ability to perform effective system level troubleshooting

• Understanding of the scientific application workflow along with the scientific software systems

Understanding of the scientific application workflow along with the scientific software systems

• HRMS application experience preferred

HRMS application experience preferred

Skills:

Skills:Skills:

• Must possess a strong customer focus

Must possess a strong customer focus

• Strong communication skills; ability to communicate effectively to a diverse audience with specific customer needs

Strong communication skills; ability to communicate effectively to a diverse audience with specific customer needs

• Personal sense of integrity

Personal sense of integrity

• Effective time management skills

Effective time management skills

• System level approach to problem solving

System level approach to problem solving

• Analytical mindset with a strong drive to resolve open issues

Analytical mindset with a strong drive to resolve open issues

• Excellent verbal and written communication skills

Excellent verbal and written communication skills