We are looking for an experienced, hands-on, execution-oriented Client Partners preferably with a background in Account Management, Product and Program Management to own and manage iLink’s business (and its growth) with strategic customer(s). This is an exciting position that requires a highly motivated individual to manage relationship, develop business strategies and enable digital transformation for our customers. Skillset: Minimum 8 years of work experience in Account Management including some experience with Program Management or Technology Delivery Management roles post BachelorsExcellent relationship, leadership and organizational skills are required for this positionExperience in a client-facing technical role, preferably customer success or account management, with a proven track record of high customer satisfaction and retentionGood understanding of technical delivery processes and best practices. Ability to lead status presentations and manage stakeholders.Excellent business acumen and interest in technology to understand application of various technologies to business problems and use cases.Ability to articulate technology concepts and innovative ideas while clearly outlining the value proposition and business case for digital initiatives with customers.Be flexible, possess oriented with outstanding problem solving, written and oral communication skills.Preference to candidates with prior relevant experience in a similar fast paced environmentIdeal candidate must be in the Bay-area visiting assigned Customer/s every week and managing and nurturing relationships.Vertical knowledge in Manufacturing, Hi-Tech, Technology is a bonus. Roles and responsibilities include: Create a strategic relationship with key client stakeholders including IT Leaders, Engineers, Enterprise Architects, and C-Level executives such as CIOs, CTOs and CDOsUnderstand customers’ business and goals in depth, and ensure they get the best value out of their partnership with iLinkPresent digital transformation ideas and trends to executives and decision makers. Focus on solving business problems of client organization and stakeholders through digital innovation. Become their “trusted advisor” and “strategic partner”.Ensure smooth and transparent stakeholder communications. Support and guide delivery team to implement appropriate delivery and project management processes. Work closely with delivery teams and customers to ensure that client expectations are met in terms of delivery quality and timelines.Manage customer demands, set expectations, communicate transparently, deliver on commitments, and support escalations.Organize Quarterly Business Reviews (QBRs) between client leadership and iLink executives and delivery leadership.Help in conducting technology sessions and digital transformation workshops for clients that align with their technology roadmap and business goals.Design and implement a strategic account plan that expands company’s business within customers.Have direct responsibility of business relationship and customer satisfaction and drive success measured by renewals and new revenue growth. Achieve growth and hit targets by successfully managing the business pipeline.Handle SoWs, work orders and MSA related discussions. Resource and invoice projections for managed accounts.Make presentations to client stakeholders to inform and educate about our services and capabilities.Collect feedback from prospects and customers to have discussions with the internal leadership team BenefitsBenefitsCompetitive salaries​Medical, Dental, Vision InsuranceDisability, Life & AD&D Insurance401K With Generous Company MatchPaid Vacation and Personal LeavePre-Paid Commute OptionsEmployee Referral BonusesPerformance Based BonusesFlexible Work Options & Fun CultureContinuing Education ReimbursementsIn-House Technology TrainingWe are looking for an experienced, hands-on, execution-oriented Client Partners preferably with a background in Account Management, Product and Program Management to own and manage iLink’s business (and its growth) with strategic customer(s). This is an exciting position that requires a highly motivated individual to manage relationship, develop business strategies and enable digital transformation for our customers. Skillset: Minimum 8 years of work experience in Account Management including some experience with Program Management or Technology Delivery Management roles post BachelorsExcellent relationship, leadership and organizational skills are required for this positionExperience in a client-facing technical role, preferably customer success or account management, with a proven track record of high customer satisfaction and retentionGood understanding of technical delivery processes and best practices. Ability to lead status presentations and manage stakeholders.Excellent business acumen and interest in technology to understand application of various technologies to business problems and use cases.Ability to articulate technology concepts and innovative ideas while clearly outlining the value proposition and business case for digital initiatives with customers.Be flexible, possess oriented with outstanding problem solving, written and oral communication skills.Preference to candidates with prior relevant experience in a similar fast paced environmentIdeal candidate must be in the Bay-area visiting assigned Customer/s every week and managing and nurturing relationships.Vertical knowledge in Manufacturing, Hi-Tech, Technology is a bonus. Roles and responsibilities include: Create a strategic relationship with key client stakeholders including IT Leaders, Engineers, Enterprise Architects, and C-Level executives such as CIOs, CTOs and CDOsUnderstand customers’ business and goals in depth, and ensure they get the best value out of their partnership with iLinkPresent digital transformation ideas and trends to executives and decision makers. Focus on solving business problems of client organization and stakeholders through digital innovation. Become their “trusted advisor” and “strategic partner”.Ensure smooth and transparent stakeholder communications. Support and guide delivery team to implement appropriate delivery and project management processes. Work closely with delivery teams and customers to ensure that client expectations are met in terms of delivery quality and timelines.Manage customer demands, set expectations, communicate transparently, deliver on commitments, and support escalations.Organize Quarterly Business Reviews (QBRs) between client leadership and iLink executives and delivery leadership.Help in conducting technology sessions and digital transformation workshops for clients that align with their technology roadmap and business goals.Design and implement a strategic account plan that expands company’s business within customers.Have direct responsibility of business relationship and customer satisfaction and drive success measured by renewals and new revenue growth. Achieve growth and hit targets by successfully managing the business pipeline.Handle SoWs, work orders and MSA related discussions. Resource and invoice projections for managed accounts.Make presentations to client stakeholders to inform and educate about our services and capabilities.Collect feedback from prospects and customers to have discussions with the internal leadership team

We are looking for an experienced, hands-on, execution-oriented Client Partners preferably with a background in Account Management, Product and Program Management to own and manage iLink’s business (and its growth) with strategic customer(s). This is an exciting position that requires a highly motivated individual to manage relationship, develop business strategies and enable digital transformation for our customers.

We are looking for an experienced, hands-on, execution-oriented Client Partners preferably with a background in Account Management, Product and Program Management to own and manage iLink’s business (and its growth) with strategic customer(s). This is an exciting position that requires a highly motivated individual to manage relationship, develop business strategies and enable digital transformation for our customers.We are looking for an experienced, hands-on, execution-oriented Client Partners preferably with a background in Account Management, Product and Program Management to own and manage iLink’s business (and its growth) with strategic customer(s). This is an exciting position that requires a highly motivated individual to manage relationship, develop business strategies and enable digital transformation for our customers.

Skillset:

Skillset:Skillset:Skillset:

• Minimum 8 years of work experience in Account Management including some experience with Program Management or Technology Delivery Management roles post Bachelors

Minimum 8 years of work experience in Account Management including some experience with Program Management or Technology Delivery Management roles post BachelorsMinimum 8 years of work experience in Account Management including some experience with Program Management or Technology Delivery Management roles post Bachelors

• Excellent relationship, leadership and organizational skills are required for this position

Excellent relationship, leadership and organizational skills are required for this positionExcellent relationship, leadership and organizational skills are required for this position

• Experience in a client-facing technical role, preferably customer success or account management, with a proven track record of high customer satisfaction and retention

Experience in a client-facing technical role, preferably customer success or account management, with a proven track record of high customer satisfaction and retentionExperience in a client-facing technical role, preferably customer success or account management, with a proven track record of high customer satisfaction and retention

• Good understanding of technical delivery processes and best practices. Ability to lead status presentations and manage stakeholders.

Good understanding of technical delivery processes and best practices. Ability to lead status presentations and manage stakeholders.Good understanding of technical delivery processes and best practices. Ability to lead status presentations and manage stakeholders.

• Excellent business acumen and interest in technology to understand application of various technologies to business problems and use cases.

Excellent business acumen and interest in technology to understand application of various technologies to business problems and use cases.Excellent business acumen and interest in technology to understand application of various technologies to business problems and use cases.

• Ability to articulate technology concepts and innovative ideas while clearly outlining the value proposition and business case for digital initiatives with customers.

Ability to articulate technology concepts and innovative ideas while clearly outlining the value proposition and business case for digital initiatives with customers.Ability to articulate technology concepts and innovative ideas while clearly outlining the value proposition and business case for digital initiatives with customers.

• Be flexible, possess oriented with outstanding problem solving, written and oral communication skills.

Be flexible, possess oriented with outstanding problem solving, written and oral communication skills.Be flexible, possess oriented with outstanding problem solving, written and oral communication skills.

• Preference to candidates with prior relevant experience in a similar fast paced environment

Preference to candidates with prior relevant experience in a similar fast paced environmentPreference to candidates with prior relevant experience in a similar fast paced environment

• Ideal candidate must be in the Bay-area visiting assigned Customer/s every week and managing and nurturing relationships.

Ideal candidate must be in the Bay-area visiting assigned Customer/s every week and managing and nurturing relationships.Ideal candidate must be in the Bay-area visiting assigned Customer/s every week and managing and nurturing relationships.

• Vertical knowledge in Manufacturing, Hi-Tech, Technology is a bonus.

Vertical knowledge in Manufacturing, Hi-Tech, Technology is a bonus.Vertical knowledge in Manufacturing, Hi-Tech, Technology is a bonus.

Roles and responsibilities include:

Roles and responsibilities include:Roles and responsibilities include:Roles and responsibilities include:

• Create a strategic relationship with key client stakeholders including IT Leaders, Engineers, Enterprise Architects, and C-Level executives such as CIOs, CTOs and CDOs

Create a strategic relationship with key client stakeholders including IT Leaders, Engineers, Enterprise Architects, and C-Level executives such as CIOs, CTOs and CDOsCreate a strategic relationship with key client stakeholders including IT Leaders, Engineers, Enterprise Architects, and C-Level executives such as CIOs, CTOs and CDOs

• Understand customers’ business and goals in depth, and ensure they get the best value out of their partnership with iLink

Understand customers’ business and goals in depth, and ensure they get the best value out of their partnership with iLinkUnderstand customers’ business and goals in depth, and ensure they get the best value out of their partnership with iLink

• Present digital transformation ideas and trends to executives and decision makers. Focus on solving business problems of client organization and stakeholders through digital innovation. Become their “trusted advisor” and “strategic partner”.

Present digital transformation ideas and trends to executives and decision makers. Focus on solving business problems of client organization and stakeholders through digital innovation. Become their “trusted advisor” and “strategic partner”.Present digital transformation ideas and trends to executives and decision makers. Focus on solving business problems of client organization and stakeholders through digital innovation. Become their “trusted advisor” and “strategic partner”.

• Ensure smooth and transparent stakeholder communications. Support and guide delivery team to implement appropriate delivery and project management processes. Work closely with delivery teams and customers to ensure that client expectations are met in terms of delivery quality and timelines.

Ensure smooth and transparent stakeholder communications. Support and guide delivery team to implement appropriate delivery and project management processes. Work closely with delivery teams and customers to ensure that client expectations are met in terms of delivery quality and timelines.Ensure smooth and transparent stakeholder communications. Support and guide delivery team to implement appropriate delivery and project management processes. Work closely with delivery teams and customers to ensure that client expectations are met in terms of delivery quality and timelines.

• Manage customer demands, set expectations, communicate transparently, deliver on commitments, and support escalations.

Manage customer demands, set expectations, communicate transparently, deliver on commitments, and support escalations.Manage customer demands, set expectations, communicate transparently, deliver on commitments, and support escalations.

• Organize Quarterly Business Reviews (QBRs) between client leadership and iLink executives and delivery leadership.

Organize Quarterly Business Reviews (QBRs) between client leadership and iLink executives and delivery leadership.Organize Quarterly Business Reviews (QBRs) between client leadership and iLink executives and delivery leadership.

• Help in conducting technology sessions and digital transformation workshops for clients that align with their technology roadmap and business goals.

Help in conducting technology sessions and digital transformation workshops for clients that align with their technology roadmap and business goals.Help in conducting technology sessions and digital transformation workshops for clients that align with their technology roadmap and business goals.

• Design and implement a strategic account plan that expands company’s business within customers.

Design and implement a strategic account plan that expands company’s business within customers.Design and implement a strategic account plan that expands company’s business within customers.

• Have direct responsibility of business relationship and customer satisfaction and drive success measured by renewals and new revenue growth. Achieve growth and hit targets by successfully managing the business pipeline.

Have direct responsibility of business relationship and customer satisfaction and drive success measured by renewals and new revenue growth. Achieve growth and hit targets by successfully managing the business pipeline.Have direct responsibility of business relationship and customer satisfaction and drive success measured by renewals and new revenue growth. Achieve growth and hit targets by successfully managing the business pipeline.

• Handle SoWs, work orders and MSA related discussions. Resource and invoice projections for managed accounts.

Handle SoWs, work orders and MSA related discussions. Resource and invoice projections for managed accounts.Handle SoWs, work orders and MSA related discussions. Resource and invoice projections for managed accounts.

• Make presentations to client stakeholders to inform and educate about our services and capabilities.

Make presentations to client stakeholders to inform and educate about our services and capabilities.Make presentations to client stakeholders to inform and educate about our services and capabilities.

• Collect feedback from prospects and customers to have discussions with the internal leadership team

Collect feedback from prospects and customers to have discussions with the internal leadership teamCollect feedback from prospects and customers to have discussions with the internal leadership teamBenefitsBenefitsCompetitive salaries​Medical, Dental, Vision InsuranceDisability, Life & AD&D Insurance401K With Generous Company MatchPaid Vacation and Personal LeavePre-Paid Commute OptionsEmployee Referral BonusesPerformance Based BonusesFlexible Work Options & Fun CultureContinuing Education ReimbursementsIn-House Technology Training

Benefits

Benefits

• Competitive salaries​

Competitive salaries​Competitive salaries​

• Medical, Dental, Vision Insurance

Medical, Dental, Vision InsuranceMedical, Dental, Vision Insurance

• Disability, Life & AD&D Insurance

Disability, Life & AD&D InsuranceDisability, Life & AD&D Insurance

• 401K With Generous Company Match

401K With Generous Company Match401K With Generous Company Match

• Paid Vacation and Personal Leave

Paid Vacation and Personal LeavePaid Vacation and Personal Leave

• Pre-Paid Commute Options

Pre-Paid Commute OptionsPre-Paid Commute Options

• Employee Referral Bonuses

Employee Referral BonusesEmployee Referral Bonuses

• Performance Based Bonuses

Performance Based BonusesPerformance Based Bonuses

• Flexible Work Options & Fun Culture

Flexible Work Options & Fun CultureFlexible Work Options & Fun Culture

• Continuing Education Reimbursements

Continuing Education ReimbursementsContinuing Education Reimbursements

• In-House Technology Training

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