Sr Analyst I Infrastructure Services

Job Description:

Key Responsibilities

Project Governance & Administration

• Maintain project governance artifacts, trackers, and documentation.
• Support project initiation, planning, execution, and closure activities.
• Ensure projects comply with DXC delivery and governance processes.
• Track project milestones, deliverables, and dependencies.
• Coordinate project reviews, governance meetings, and status updates.

Reporting & Dashboard Management

• Prepare weekly, monthly, and quarterly project status reports.
• Maintain project dashboards and management reports.
• Consolidate project metrics, KPIs, RAID logs, and action trackers.
• Generate executive summaries and presentations for leadership reviews.
• Monitor project health indicators and highlight areas requiring attention.

Financial Management Support

• Track project budgets, forecasts, and actual expenditures.
• Assist in revenue tracking and cost allocation activities.
• Support invoice validation, purchase order tracking, and billing processes.
• Monitor financial variances and escalate deviations.
• Maintain project financial records and documentation.

Resource Management

• Maintain resource allocation and utilization trackers.
• Support onboarding and offboarding activities for project resources.
• Track staffing requirements, vacancies, and recruitment progress.
• Coordinate timesheet compliance and resource availability reporting.

Risk, Issue & Action Tracking

• Maintain RAID (Risks, Assumptions, Issues and Dependencies) logs.
• Follow up with project teams for updates and closure actions.
• Track governance actions and ensure timely completion.
• Escalate overdue actions, risks, and critical issues.

Change & Compliance Management

• Support change request documentation and tracking.
• Ensure project records are audit-ready and compliant.
• Maintain contract, SOW, and project repository documentation.
• Support internal and external audit requests when required.

Stakeholder Coordination

• Coordinate meetings, review sessions, and governance forums.
• Prepare meeting minutes and action items.
• Liaise with project teams, finance, procurement, HR, and customers.
• Ensure timely communication of project updates and deliverables.

Required Skills & Competencies

Functional Skills

• Project Coordination
• PMO Governance
• Reporting and Dashboard Management
• Financial Tracking
• Resource Management
• Risk and Issue Tracking
• Change Management
• Documentation Management
• Stakeholder Communication

Technical Skills

• Microsoft Excel (Intermediate to Advanced)
• Microsoft PowerPoint
• Microsoft Word
• Microsoft Teams
• SharePoint
• ServiceNow (Preferred)
• Power BI (Preferred)
• Microsoft Project (Preferred)

Soft Skills

• Strong attention to detail
• Excellent organizational skills
• Good written and verbal communication
• Analytical and problem-solving ability
• Ability to manage multiple tasks simultaneously
• Team collaboration and coordination skills
• Customer-focused mindset

Experience

• 2–3 years of experience in PMO, Project Coordination, Project Administration, Business Operations, or Service Delivery support.
• Experience in project reporting, governance tracking, and stakeholder coordination.
• Exposure to managed services, infrastructure projects, workplace services, or IT service delivery environments is desirable.

Education

• Bachelor's Degree in Business Administration, Commerce, Engineering, Information Technology, or related discipline.

Preferred Certifications

• CAPM (Certified Associate in Project Management)
• PRINCE2 Foundation
• ITIL Foundation
• Microsoft Project Fundamentals
• Power BI Fundamentals
  

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