Specialist - Architecture

Role description

Job Information

Job Title Senior Technical Analyst

Department Production Support

Reporting To Production Support Manager

Location Mississauga Ontario Canada

Employment Type FullTime

2 Role Summary

This opportunity is for a Senior Technical Analyst within a productbased organization The role is aligned to directly work with clients client support teams and ensuring the stability reliability and performance of critical Web Products applications

This is a highly visible role that requires technicalfunctional expertise and the ability to operate effectively under pressure in a timesensitive environment by adhering to defined SLAs SLIs and operational KPIs

3 Must have qualifications

Experience supporting business critical Web applications with advanced understanding of Applications and environment controls

Serve as a key point of contact for client reported issues Innate ability to take ownership and responsibility for troubleshooting production issues and determining root causes

Improve the service level the team provides to our end users which includes maximizing operational efficiencies strengthening issue investigation and resolution and knowledge sharing practices

Understanding workflowbased logic and the ability to both understand a business process from a workflow diagram and to conceptualize it overall to support remediation and improvement

Ability to cope up with the continuous product enhancements and technology upgrades

Recommendexecute Operational improvement initiatives longterm remediation to recurring issues and enhancements to monitoring ing and automation