Solutions Architect (NYC)

Description Grab your cape, become a SuperHyro!Hyro, the leader in Responsible AI Agents for Healthcare, enables health systems to safely automate workflows and conversations across their most valuable platforms, services, and channels - including call centers, websites, SMS, mobile apps, and more. Hyro's clients, which include Intermountain Health, Baptist Health, and Hackensack Meridian Health, benefit from AI agents that are fully HIPAA-compliant, fast to deploy, easy to maintain, and simple to scale - generating better conversations, successful patient outcomes, and revenue-driving insights.What Are We Looking For? We are looking for a Solutions Architect to join our growing post-sales team in NYC. As a Solutions Architect, you will be an integral part of a growing team of top professionals that drives next-generation conversational AI experiences. You will be a trusted advisor to our clients and be an essential part of their success by performing scoping meetings, making architectural recommendations for Hyro’s product, and delivering high-quality deployments. As a passionate technologist and customer advocate, you will bridge the gap and connect the dots between the technical solution and business value for the customer from post-sales to the maintenance stage. Responsibilities Immerse yourself in Conversational AI and Natural Language Understanding (NLU) technologies and innovations, and work closely with the R&D department to keep improving our state-of-the-art solutionOwn the client’s projects, managing deployments of Hyro’s responsible AI AgentsProject confidence as a trusted advisor for customers as well as internal stakeholders such as Engineering, Product Management, Customer Success, Sales, and moreAdvise clients on best practices, understanding the client’s goals and prescribing the best approach to achieve those goalsDesigning, modifying, and testing Hyro’s products on customer's environment and troubleshooting should we encounter issues. Requirements 4+ years of experience as a Solutions Architect of a technical product or other relevant customer-facing technical positionsExperience in managing deployments, providing technical support, and troubleshootingBSc in Computer Science or equivalent; deep technical understandingStrong understanding of all aspects of the product and software development lifecycle, including product strategy, roadmap, and releaseAbility to make trade-offs between long-term vision & strategy and short-term needsExceptional multi-tasker with great communication skillsBe proactive in addressing and foreseeing issues that may come up during the deployment cyclesBonus PointsExperience in a healthtech companyExperience with ML / AI / NLU technologies and productsThis is a hybrid role, with at least three days per week in our NYC office. Applicants must be currently authorized to work in the United States on a full-time basis.The salary range for this NY-based position is $140K – $175K annually, exempt, and is based on experience, qualifications, and skills. Compensation for candidates outside New York may vary with local cost of labor. Benefits & Perks Unlimited PTO, plus paid sick leaveCompany-wide long weekends every quarterHybrid, dog-friendly NYC officeWork from anywhere for up to 2 weeks per yearMedical, dental & vision for you and your family401(k) with company matchMealPal subscription for monthly lunchesHome office equipment coverage Equal Opportunities Hyro is proud to be an equal-opportunity employer. We hire talented people regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local law.Description Grab your cape, become a SuperHyro!Hyro, the leader in Responsible AI Agents for Healthcare, enables health systems to safely automate workflows and conversations across their most valuable platforms, services, and channels - including call centers, websites, SMS, mobile apps, and more. Hyro's clients, which include Intermountain Health, Baptist Health, and Hackensack Meridian Health, benefit from AI agents that are fully HIPAA-compliant, fast to deploy, easy to maintain, and simple to scale - generating better conversations, successful patient outcomes, and revenue-driving insights.What Are We Looking For? We are looking for a Solutions Architect to join our growing post-sales team in NYC. As a Solutions Architect, you will be an integral part of a growing team of top professionals that drives next-generation conversational AI experiences. You will be a trusted advisor to our clients and be an essential part of their success by performing scoping meetings, making architectural recommendations for Hyro’s product, and delivering high-quality deployments. As a passionate technologist and customer advocate, you will bridge the gap and connect the dots between the technical solution and business value for the customer from post-sales to the maintenance stage.Description Grab your cape, become a SuperHyro!Hyro, the leader in Responsible AI Agents for Healthcare, enables health systems to safely automate workflows and conversations across their most valuable platforms, services, and channels - including call centers, websites, SMS, mobile apps, and more. Hyro's clients, which include Intermountain Health, Baptist Health, and Hackensack Meridian Health, benefit from AI agents that are fully HIPAA-compliant, fast to deploy, easy to maintain, and simple to scale - generating better conversations, successful patient outcomes, and revenue-driving insights.What Are We Looking For? We are looking for a Solutions Architect to join our growing post-sales team in NYC. As a Solutions Architect, you will be an integral part of a growing team of top professionals that drives next-generation conversational AI experiences. You will be a trusted advisor to our clients and be an essential part of their success by performing scoping meetings, making architectural recommendations for Hyro’s product, and delivering high-quality deployments. As a passionate technologist and customer advocate, you will bridge the gap and connect the dots between the technical solution and business value for the customer from post-sales to the maintenance stage.