Solution Consultant – Acquirer and Payment Processor Business Unit
Job description
Solution Consultant
– Acquirer and Payment Processor Business Unit
Location: Remote US; Central or Eastern Time Zone preferred
Location:
Remote US; Central or Eastern Time Zone preferred
Team: Global Account Management (US & Europe)
Team: Global Account Management (US & Europe)
About VikingCloud
About VikingCloud
VikingCloud is the leading Predict-to-Prevent cybersecurity and compliance company, offering businesses a single, integrated solution to make informed, predictive, and cost-effective risk mitigation decisions – faster. Powered by the Asgard Platform®, the industry’s largest repository of anonymized cybersecurity and compliance event data, we continuously monitor and analyze over 6+ billion online events every day.
VikingCloud is the leading Predict-to-Prevent cybersecurity and compliance company, offering businesses a single, integrated solution to make informed, predictive, and cost-effective risk mitigation decisions – faster. Powered by the Asgard Platform
®
, the industry’s largest repository of anonymized cybersecurity and compliance event data, we continuously monitor and analyze over 6+ billion online events every day.
VikingCloud is the one-stop partner trusted by 4+ million customers to provide the predictive intelligence and competitive edge they need to stay one step ahead of cybersecurity and compliance disruptions to their business. Our 1,000 dedicated cybersecurity and compliance expert advisors understand that it’s not just about technology. It’s about transacting business and delivering an exceptional customer experience every day, without fail. That’s the measurable value we deliver. And that’s what we call, Business Uninterrupted.
VikingCloud is the one-stop partner trusted by 4+ million customers to provide the predictive intelligence and competitive edge they need to stay one step ahead of cybersecurity and compliance disruptions to their business. Our 1,000 dedicated cybersecurity and compliance expert advisors understand that it’s not just about technology. It’s about transacting business and delivering an exceptional customer experience every day, without fail. That’s the measurable value we deliver. And that’s what we call, Business Uninterrupted.
This Position
This Position
The Director of Account Management is a strategic role responsible for transforming, leading, and scaling some of our largest customers, serving acquirers, payment processors, and strategic partners who consume VikingCloud’s Cyber Risk Defense and PCI Solutions. This leader will manage an established group of tier-1 customers across and will partner with customers to define and execute opportunities for customers to grow their businesses through the use of VikingCloud solutions. You will help our largest customers create value and growth, while simultaneously creating opportunities for VikingCloud to grow within the accounts.
The Director of Account Management is a strategic role responsible for transforming, leading, and scaling some of our largest customers, serving acquirers, payment processors, and strategic partners who consume
VikingCloud’s
Cyber Risk Defense and PCI Solutions. This leader will manage an established group of tier-1 customers across and will partner with customers to define and execute opportunities for customers to grow their
businesses
through the use of
VikingCloud solutions. You will help our largest customers create value and growth, while simultaneously creating opportunities for VikingCloud to grow within the accounts.
The Director of Account Management will work closely with VikingCloud’s Product, Sales and Marketing teams, to ensure alignment across the customer lifecycle and to maintain VikingCloud’s position as the trusted global partner for cybersecurity and compliance solutions.
The Director of Account Management will work closely with
VikingCloud’s
Product
, Sales and Marketing teams, to ensure alignment across the customer lifecycle and to maintain
VikingCloud’s
position as the trusted global partner for cybersecurity and compliance solutions.
Key Responsibilities
Key
Responsibilities
Strategic Account Management
Strategic Account Management
Own and nurture executive-level relationships across a portfolio of tier-1 acquirer and payment processor accounts, acting as the primary point of escalation and strategic advisor to ensure long-term partnership health and retention.
Own and nurture executive-level relationships across a portfolio of tier-1 acquirer and payment processor accounts, acting as the primary point of escalation and strategic advisor to ensure long-term partnership health and retention.
Serve as executive sponsor for strategic accounts, ensuring high satisfaction, retention, and strategic alignment.
Serve as executive sponsor for strategic accounts, ensuring high satisfaction, retention, and strategic alignment.
Oversee management of client requests related to solution enhancements, reporting needs, and coordination of new product releases and implementations.
Oversee management of client requests related to solution enhancements, reporting needs, and coordination of new product releases and implementations.
Create Customer Value
Create Customer Value
Partner with customers to deeply understand their merchant portfolio dynamics, compliance challenges, and growth objectives, translating those insights into tailored VikingCloud solution strategies that drive measurable business outcomes for both parties.
Partner with customers to deeply understand their merchant portfolio dynamics, compliance challenges, and growth objectives, translating those insights into tailored VikingCloud solution strategies that drive measurable business outcomes for both parties
.
Define paths of growth for both parties - the customer and VikingCloud
Define paths of growth for both parties - the customer and VikingCloud
Be a thought leader within the customer, based on candidates deep understanding of payments, security, and compliance solutions.