Solution Architect

Company Overview

Role : Solution Architect EMEA

Location : Sofia, Bulgaria

At Zuora, we power the world’s shift to Modern Business. We’re helping people and companies subscribe to a better way of doing business—one that’s built on recurring relationships instead of one-time transactions, creating more value for customers, companies, and the planet.

As pioneers of the Subscription Economy, our platform and expertise help the world’s most innovative organizations—from disruptive startups to global enterprises—monetize new business models, nurture long-term subscriber relationships, and optimize their digital experiences.

Join us as we transform industries and shape the future of how businesses grow.

The Team & Role

At Zuora, we power the Subscription Economy — helping leading companies deliver exceptional customer experiences and recurring revenue growth. As a Solution Architect, you’ll be at the center of that mission — designing and delivering enterprise-level solutions that transform how our customers do business.

You’ll partner closely with clients, Solution Delivery Managers, and Technical Consultants to craft innovative, scalable solutions that align technology with real business goals. This is a high-impact role for someone who loves solving complex problems, building trusted relationships, and driving results.

What you’ll do

• Lead client workshops to understand business objectives, gather requirements, and translate them into scalable system designs.
• Conduct FIT/GAP analysis to identify business needs and technical feasibility.
• Design and document robust end-to-end solutions — including workflows, integrations, and system customizations — and guide clients to approval.
• Demonstrate solutions through hands-on configuration, testing, and customer demos throughout the project lifecycle.
• Configure and validate Zuora Billing, Revenue, and Add-On products to ensure they meet business and technical requirements.
• Collaborate with clients and internal teams during testing, deployment, and UAT to ensure successful solution delivery.
• Develop and deliver engaging end-user training to ensure smooth adoption.
• Build lasting client relationships by providing ongoing technical and functional guidance.

Add location : Remote - Bulgaria

Your experience

• 5+ years of Order-to-Cash experience, ideally within a SaaS or professional services organization.
• 3+ years implementing billing or CPQ solutions (Zuora, SAP, Salesforce, Oracle, Amdocs, etc.).
• Demonstrated core knowledge and skills related to CMS, CDN, REST API, CDP, JS, HTML, JSON and ability to engage in detail with technical resources where required
• Proven track record of customer-facing solution delivery or business consulting.
• Bachelor’s degree in Computer Science or a related field (preferred).
• Demonstrated ability to lead strategic business discussions and communicate technical solutions to non-technical audiences.
• Hands-on experience in requirements gathering, business analysis, system design, and integration.
• Deep understanding of SDLC — from workshops and design through build, test, and deployment.
• Strong communicator and collaborator who thrives in a fast-paced, team-oriented environment.
• Ability to manage multiple projects and priorities with confidence and flexibility.

#ZEOLife at Zuora

At Zuora, we’re constantly learning, innovating, and growing. Our people—known as ZEOs—are empowered to take ownership, challenge the status quo, and make a lasting impact.

We collaborate deeply, think boldly, and support one another to make what’s next possible—for our customers, our communities, and each other.

We offer:

• Supplemental Medical Insurance
• Life and Accidental Death Insurance
• Food Vouchers
• MultiSport Card

(Benefits may vary by location; details will be shared during the interview process.)

Our Commitment to an Inclusive Workplace

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com