Job description
Purpose of the Job
1- Directing and overseeing the overall performance of the social media department. The position is key in creating a homogeneous work environment whilst working on the continuous development of the department.
2- Dealing with interdepartmental and communications issues, evaluating and mentoring direct employees and subordinates as well as building the overall capacities of the team that reports to him/her
3- Human resource management, Budgeting and forecasting is an integral part of the position’s function along with the management team and departmental Managers, as per outlined and approved goals and objectives
1.
Ensure a smooth operation of the department from a technical aspect whilst growing the business and engage with new clients.
2.
Always retain all existing clients keeping them satisfied by exceeding their expectations of service delivered
3.
Responsibilities & Duties
Supervision
Supervise all subordinate activities.
1.
Monitor and evaluate the performance of the department and its employees.
2.
Supervise all reporting activities (weekly, monthly, yearly) generated by the department.
3.
Decide on training requirements for subordinates.
4.
Administrative
Follow-up on any all-administrative activities related to the department.
1.
Technical
Develop the Social Media Department operational plan in cooperation with other departments
1.
Work with other department’s directors and company’s Chiefs to build the strategic plan for the company as a whole
2.
Manage the financial budget and hiring plans for the Social Media Department.
3.
Develop Social Media Department’s KPI’s
4.
Participate in preparing proposals and bid documents for potential clients
5.
Create and develop a strong communication plan for existing and potential clients
6.
Maximize revenue from each client and ensure clients are retained at all times
7.
Demonstrate model behavior and lead teams to develop client specific strategies and associated tactics to drive client value
8.
Lead the Social Media team to achieve overall company targets.
9.
Support and work closely with the clients during times of issue and crisis management
12.
General
Perform any relevant job required by the CEO.
1.
Decision Making, Authority And Responsibility
Financial
Recommendations on Discounts for current Clients
1.
Budget offers for retained Clients
2.
Administrative
Approval on Leaves, vacations for department’s Managers
1.
Recommendations and approvals on promotion, raise for the department’s employees.
2.
Communications And Working Relationships
Media
1.
CEO
2.
COO
3.
Directors
4.
Department Managers
5.
Employees
6.
Clients
7.
Strategic partners
8.
Requirements
Qualifications & Skills
Educational Qualifications:
BA/BSc in Marketing, Management or any related field, Master’s Degree in Marketing or Management is Preferable.
1.
Years of relevant experience:
Minimum 9 years of experience
1.
Skills:
- Excellent Communication and presentation skills
- Excellent Negotiation & leadership skills
- Excellent Follow up Skills
- Excellent Planning & Organizing skills
- Excellent Analytical & decision-making skills
- Excellent Team building and supervisory skills
- Strong Ability to work under pressure
- Tact & Punctual
- Excellent Knowledge in Social Media technicalities
- Excellent Creativity, Impact & Influence skills
- Excellent Command of English & Arabic Language
- Excellent Strategic Planning skills
- Excellent Project Management Skills
- Excellent Measurement & Evaluation Skills
- Excellent Knowledge In using MS office
- Very Good Knowledge in financial laws and regulations
- Excellent Marketing and Sales Skills
- Good Knowledge in Digital Marketing