ServiceNow - Project Manager

About Us:Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower businesses with agile digital at scale to deliver unprecedented levels of performance and customer satisfaction. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovative ecosystem. Recognized as the #1 Top Employerin Australia for the second year in a row, Infosys offers a workplace where careers grow with purpose. As an AI‑first organization, we empower our people to work on next‑generation technologies, continuously learn, and create impact at scale—supported by a culture rooted in care, inclusion, and excellence.▶️Join Infosys and be part of a culture that’s not just promised—it’s certified. #TopEmployer2026 #ThriveAtInfosysVisit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.Role Description: Are you passionate about leading transformative technology strategies? We’re looking for a ServiceNow - Delivery to join our team.Location: Sydney Salary: AUD 150,742 – 171,215 Annual GrossPlease Note: - The above salary range is only indicative and maybe subject to suitable enhancements, based on internal company processesFlexible working arrangements (hybrid, reviewed case-by-case basis). Feel free to connect with your recruiter to learn more about how this works in practice.Roles and Responsibilities:

About Us:Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower businesses with agile digital at scale to deliver unprecedented levels of performance and customer satisfaction. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovative ecosystem.About Us:Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower businesses with agile digital at scale to deliver unprecedented levels of performance and customer satisfaction. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovative ecosystem.About Us:Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower businesses with agile digital at scale to deliver unprecedented levels of performance and customer satisfaction. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovative ecosystem.About Us:Recognized as the #1 Top Employerin Australia for the second year in a row, Infosys offers a workplace where careers grow with purpose. As an AI‑first organization, we empower our people to work on next‑generation technologies, continuously learn, and create impact at scale—supported by a culture rooted in care, inclusion, and excellence.Recognized as the #1 Top Employerin Australia for the second year in a row, Infosys offers a workplace where careers grow with purpose. As an AI‑first organization, we empower our people to work on next‑generation technologies, continuously learn, and create impact at scale—supported by a culture rooted in care, inclusion, and excellence.Recognized as the #1 Top Employerin Australia for the second year in a row, Infosys offers a workplace where careers grow with purpose. As an AI‑first organization, we empower our people to work on next‑generation technologies, continuously learn, and create impact at scale—supported by a culture rooted in care, inclusion, and excellence.▶️Join Infosys and be part of a culture that’s not just promised—it’s certified. #TopEmployer2026 #ThriveAtInfosys▶️Join Infosys and be part of a culture that’s not just promised—it’s certified. #TopEmployer2026 #ThriveAtInfosys▶️Join Infosys and be part of a culture that’s not just promised—it’s certified. #TopEmployer2026 #ThriveAtInfosys▶️Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.www.infosys.comRole Description: Are you passionate about leading transformative technology strategies? We’re looking for a ServiceNow - Delivery to join our team.Role Description: Are you passionate about leading transformative technology strategies? We’re looking for a ServiceNow - Delivery to join our team.Role Description: Are you passionate about leading transformative technology strategies? We’re looking for a ServiceNow - Delivery to join our team.Role Description:Location: SydneyLocation: SydneyLocation: SydneyLocation: SydneySalary: AUD 150,742 – 171,215 Annual GrossPlease Note: - The above salary range is only indicative and maybe subject to suitable enhancements, based on internal company processesSalary: AUD 150,742 – 171,215 Annual GrossPlease Note: - The above salary range is only indicative and maybe subject to suitable enhancements, based on internal company processesSalary: AUD 150,742 – 171,215 Annual GrossPlease Note: - The above salary range is only indicative and maybe subject to suitable enhancements, based on internal company processesSalary: AUD 150,742 – 171,215 Annual GrossFlexible working arrangements (hybrid, reviewed case-by-case basis). Feel free to connect with your recruiter to learn more about how this works in practice.Flexible working arrangements (hybrid, reviewed case-by-case basis). Feel free to connect with your recruiter to learn more about how this works in practice.Flexible working arrangements (hybrid, reviewed case-by-case basis). Feel free to connect with your recruiter to learn more about how this works in practice.Flexible working arrangements (hybrid, reviewed case-by-case basis). Feel free to connect with your recruiter to learn more about how this works in practice.Roles and Responsibilities:Roles and Responsibilities:Roles and Responsibilities:Roles and Responsibilities:

• Experienced in Servicenow – Leading as Presales, Solutioning for large opportunities

Experienced in Servicenow – Leading as Presales, Solutioning for large opportunitiesExperienced in Servicenow – Leading as Presales, Solutioning for large opportunitiesExperienced in Servicenow – Leading as Presales, Solutioning for large opportunitiesExperienced in Servicenow – Leading as Presales, Solutioning for large opportunities

• Own account growth through upsell and cross-sell of services and solutions

Own account growth through upsell and cross-sell of services and solutionsOwn account growth through upsell and cross-sell of services and solutionsOwn account growth through upsell and cross-sell of services and solutionsOwn account growth through upsell and cross-sell of services and solutions

• Act as the single point of accountability for customer relationships and overall engagement health

Act as the single point of accountability for customer relationships and overall engagement healthAct as the single point of accountability for customer relationships and overall engagement healthAct as the single point of accountability for customer relationships and overall engagement healthAct as the single point of accountability for customer relationships and overall engagement health

• Ensure noiseless, end-to-end delivery with strong quality, governance, and operational rigor

Ensure noiseless, end-to-end delivery with strong quality, governance, and operational rigorEnsure noiseless, end-to-end delivery with strong quality, governance, and operational rigorEnsure noiseless, end-to-end delivery with strong quality, governance, and operational rigorEnsure noiseless, end-to-end delivery with strong quality, governance, and operational rigor

• Proactively manage and resolve customer escalations, ensuring stability and continuity

Proactively manage and resolve customer escalations, ensuring stability and continuityProactively manage and resolve customer escalations, ensuring stability and continuityProactively manage and resolve customer escalations, ensuring stability and continuityProactively manage and resolve customer escalations, ensuring stability and continuity

• Drive delivery stability through effective resource planning and risk management

Drive delivery stability through effective resource planning and risk managementDrive delivery stability through effective resource planning and risk managementDrive delivery stability through effective resource planning and risk managementDrive delivery stability through effective resource planning and risk management

• Partner with internal stakeholders to meet revenue, margin, and CSAT targets

Partner with internal stakeholders to meet revenue, margin, and CSAT targetsPartner with internal stakeholders to meet revenue, margin, and CSAT targetsPartner with internal stakeholders to meet revenue, margin, and CSAT targetsPartner with internal stakeholders to meet revenue, margin, and CSAT targetsEssential:Essential:Essential:Essential:

• Bachelor’s or master’s degree in computer science, Information Technology, or a related field

Bachelor’s or master’s degree in computer science, Information Technology, or a related fieldBachelor’s or master’s degree in computer science, Information Technology, or a related fieldBachelor’s or master’s degree in computer science, Information Technology, or a related fieldBachelor’s or master’s degree in computer science, Information Technology, or a related fieldPreferred:Preferred:Preferred:Preferred:

• Servicenow Certifications, 15+ years experience in Servicenow

Servicenow Certifications, 15+ years experience in ServicenowServicenow Certifications, 15+ years experience in ServicenowServicenow Certifications, 15+ years experience in Servicenow

• Demonstrated leadership in large-scale digital transformation projects, with at least two significant implementations for Servicenow

Demonstrated leadership in large-scale digital transformation projects, with at least two significant implementations for ServicenowDemonstrated leadership in large-scale digital transformation projects, with at least two significant implementations for ServicenowDemonstrated leadership in large-scale digital transformation projects, with at least two significant implementations for Servicenow

• Proven track record in leadership roles and defining solution architecture

Proven track record in leadership roles and defining solution architectureProven track record in leadership roles and defining solution architectureProven track record in leadership roles and defining solution architecture

• Exceptional analytical and problem-solving skills, with the ability to think strategically and execute methodically

Exceptional analytical and problem-solving skills, with the ability to think strategically and execute methodicallyExceptional analytical and problem-solving skills, with the ability to think strategically and execute methodicallyExceptional analytical and problem-solving skills, with the ability to think strategically and execute methodically

• Excellent communication and interpersonal skills, enabling effective collaboration with stakeholders at all levels

Excellent communication and interpersonal skills, enabling effective collaboration with stakeholders at all levelsExcellent communication and interpersonal skills, enabling effective collaboration with stakeholders at all levelsExcellent communication and interpersonal skills, enabling effective collaboration with stakeholders at all levels

• Relevant certifications

Relevant certificationsRelevant certificationsRelevant certificationsADDITIONALADDITIONALADDITIONALADDITIONAL

• Excellent customer-facing skills

Excellent customer-facing skillsExcellent customer-facing skillsExcellent customer-facing skillsExcellent customer-facing skills

• Excellent written and verbal communication skills

Excellent written and verbal communication skillsExcellent written and verbal communication skillsExcellent written and verbal communication skillsExcellent written and verbal communication skills

• Strong attention to detail and outstanding analytical and problem-solving skills.

Strong attention to detail and outstanding analytical and problem-solving skills.Strong attention to detail and outstanding analytical and problem-solving skills.Strong attention to detail and outstanding analytical and problem-solving skills.Strong attention to detail and outstanding analytical and problem-solving skills.In addition to compensation aligned with your role, you’ll have access to a wide range of benefits that support your health, career growth, and overall well-being (AU)In addition to compensation aligned with your role, you’ll have access to a wide range of benefits that support your health, career growth, and overall well-being (AU)In addition to compensation aligned with your role, you’ll have access to a wide range of benefits that support your health, career growth, and overall well-being (AU)In addition to compensation aligned with your role, you’ll have access to a wide range of benefits that support your health, career growth, and overall well-being (AU)

• Income Protection Insurance

Income Protection InsuranceIncome Protection InsuranceIncome Protection InsuranceIncome Protection Insurance

• Paid Parental and Volunteer leaves

Paid Parental and Volunteer leavesPaid Parental and Volunteer leavesPaid Parental and Volunteer leavesPaid Parental and Volunteer leaves

• Employee Assistance Program (EAP)

Employee Assistance Program (EAP)Employee Assistance Program (EAP)Employee Assistance Program (EAP)Employee Assistance Program (EAP)

• Flexible working arrangements (hybrid, reviewed case-by-case basis)

Flexible working arrangements (hybrid, reviewed case-by-case basis)Flexible working arrangements (hybrid, reviewed case-by-case basis)Flexible working arrangements (hybrid, reviewed case-by-case basis)Flexible working arrangements (hybrid, reviewed case-by-case basis)

• Health Insurance Discount and Well-being Program

Health Insurance Discount and Well-being ProgramHealth Insurance Discount and Well-being ProgramHealth Insurance Discount and Well-being ProgramHealth Insurance Discount and Well-being Program

• Access to Fitness and Gym Memberships

Access to Fitness and Gym MembershipsAccess to Fitness and Gym MembershipsAccess to Fitness and Gym MembershipsAccess to Fitness and Gym Memberships

• Salary packaging and novated leasing

Salary packaging and novated leasingSalary packaging and novated leasingSalary packaging and novated leasingSalary packaging and novated leasing

Our recruitment and selection process is designed to create the best match for both you and Infosys. Depending on the role, it may include an initial screening, technical or functional interviews, and conversations focused on cultural alignment and shared values. We are committed to making the experience transparent, respectful, and engaging at every step.Hear from our recruiter on their experience working with Infosys as an EmployerAt Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email [email protected] or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch.Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.“All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.”

Our recruitment and selection process is designed to create the best match for both you and Infosys. Depending on the role, it may include an initial screening, technical or functional interviews, and conversations focused on cultural alignment and shared values. We are committed to making the experience transparent, respectful, and engaging at every step.Our recruitment and selection process is designed to create the best match for both you and Infosys. Depending on the role, it may include an initial screening, technical or functional interviews, and conversations focused on cultural alignment and shared values. We are committed to making the experience transparent, respectful, and engaging at every step.Our recruitment and selection process is designed to create the best match for both you and Infosys. Depending on the role, it may include an initial screening, technical or functional interviews, and conversations focused on cultural alignment and shared values. We are committed to making the experience transparent, respectful, and engaging at every step.recruitment and selection processHear from our recruiter on their experience working with Infosys as an EmployerHear from our recruiter on their experience working with Infosys as an EmployerHear from our recruiter on their experience working with Infosys as an EmployerHear from our recruiter on their experience working with Infosys as an EmployerAt Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email [email protected] or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch.Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.“All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.”At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email [email protected] or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch.Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.“All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.”At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email [email protected] or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch.Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.“All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.”[email protected][email protected]