Job description
Role Overview
We are looking for an experienced ServiceNow ITOM Architect to lead the design, architecture, and implementation of enterprise-scale ServiceNow solutions. This role requires deep expertise in IT Operations Management (ITOM) and the ability to translate business needs into scalable, secure, and high-performing platform architectures.
Key Responsibilities
Own end-to-end architecture and solution design within the ServiceNow platform
Lead ITOM initiatives including Discovery, Service Mapping, Event Management, CMDB
Define technical standards, best practices, and governance models
Collaborate with stakeholders to align platform capabilities with business objectives
Guide development teams and perform architectural reviews
Ensure performance, scalability, and security of solutions
Support pre-sales activities when required (estimations, solution proposals)
Required Experience & Skills
Proven experience as ServiceNow Architect / Senior Consultant
Strong hands-on expertise in ServiceNow ITOM modules:
Discovery
Service Mapping
Event Management
CMDB & CSDM
Excellent understanding of ServiceNow platform architecture
Experience integrating ServiceNow with external systems
Ability to lead workshops and engage with senior stakeholders
Strong analytical and problem-solving skills
Language Requirements
English level: C1 (advanced / fluent) – mandatory
(ability to work with international clients & teams)
Nice to Have
ServiceNow Certified System Administrator / CIS-ITOM / CTA
Experience with cloud environments (AWS / Azure / GCP)
Knowledge of ITIL / Agile frameworks
Pre-sales / client-facing experience