ServiceNow Developer

Job Title: ServiceNow Developer (ITOM/ITSM)

Reference: CogWW901

Location: London

Work Model: Hybrid

Employment Type: Full-Time

Security Clearance: SC Cleared required

Role Overview

We are looking for a skilled ServiceNow Developer to design and deliver advanced ServiceNow solutions across ITOM and ITSM modules. In this role, you will work closely with cross-functional teams to streamline workflows, strengthen system performance, and drive innovation within a hybrid working environment. This is an excellent opportunity for a ServiceNow professional who enjoys solving complex operational challenges and wants to make a tangible impact on enterprise service delivery.

Key Responsibilities

• Design and implement ServiceNow ITOM solutions that streamline operational processes and improve system efficiency
• Configure and customize ServiceNow ITSM modules to meet organizational requirements and ensure seamless service delivery
• Build and maintain ServiceNow workflows that automate routine tasks and boost productivity across teams
• Partner with stakeholders to gather requirements and translate them into practical ServiceNow configurations
• Monitor and optimize system performance to ensure reliability and scalability for the business
• Provide hands-on technical support and troubleshooting for ServiceNow-related issues to minimize downtime
• Conduct regular system audits and apply best practices to uphold compliance and security standards
• Produce clear documentation of configurations, workflows, and processes to support knowledge sharing
• Mentor team members on ServiceNow functionality to strengthen internal capability
• Track ServiceNow platform updates and industry trends, recommending improvements where relevant
• Integrate ServiceNow with other enterprise systems to support seamless data flow
• Deliver ServiceNow projects on time and to a high quality standard, in line with business goals

Required Skills & Certifications

• Certified ServiceNow System Administrator (CSA)
• ServiceNow ITSM Implementation Specialist certification
• Hands-on experience with ServiceNow ITOM and ITSM modules
• SC Clearance, or eligibility to obtain SC Clearance, is required

Nice to Have

• Additional ServiceNow certifications (e.g., ITOM Implementation Specialist, CIS-Discovery)
• Experience integrating ServiceNow with third-party enterprise platforms

"CogWW901"