Service Operation Coordinator - Germany

Your mission

Hallo und herzlich willkommen bei Sungrow! We are seeking a dedicated Service Operation Coordinator to join our team, working on-site at our service center and office in Oberschleißheim. Curious what this role is all about? Let’s dive right in:

• Resolve questions from key customers through various channels.
• Provide support and resolve questions for service partners.
• Deliver training on ticket systems.
• Manage the purchase and application of spare parts and packing materials.
• Actively collaborate with different teams and provide necessary support.

Your profile

All right, all right, that sounded exciting, didn't it? Now, to fit comfortably and effectively into this role, your ideal background should look a lot like this:

• Currently studying engineering or a similar technical field, or pursuing higher education in a business-related discipline with technical relevance.
• Strong customer communication skills.
• Excellent data analysis capabilities, including proficiency with tools such as Excel, Power BI, or Python.
• Ability to work independently with strong focus and attention to detail in a dynamic, fast-paced environment.
• Strong cross-team communication and follow-up skills, capable of coordinating among multiple stakeholders.
• Familiarity with knowledgebase systems or AI testing workflows.
• English C1 level.
• Proficiency in Microsoft Office (Excel, PowerPoint, Word).

Why us?

Join our dynamic team at Sungrow, a global leader in renewable energy solutions, making a tangible impact on the future of clean power. You'll work in a supportive, multicultural environment at our Oberschleißheim service center, contributing to critical operations that ensure our photovoltaic, energy storage, and EV charging products run smoothly across Europe. We offer opportunities for career advancement, bonus payments based on KPIs, and technical and commercial training at our headquarters in Germany and R&D facility in China.