Service Engineer

SpanSan Franciscofull time
ActiveVerified 5h ago

Job description

Our Mission

SPAN is enabling electrification for all ⚡

We are a mission-driven company designing, building, and deploying products that electrify the built environment, reduce carbon emissions, and slow the effects of climate change.

  • Decarbonization is the process to reduce or remove greenhouse gas emissions, especially carbon dioxide, from entering our atmosphere.

  • Electrification is the process of replacing fossil fuel appliances that run on gas or oil with all-electric upgrades for a cleaner way to power our lives.

At SPAN, we believe in:

  • Enabling homes and vehicles powered by clean energy

  • Making electrification upgrades possible

  • Building more resilient homes with reliable backup

  • Designing a flexible and distributed electrical grid

The Role

Want to save the world from climate change? And to ride in with a superhero cape to solve tricky customer issues? If you love the adventure of working for a fast-paced startup and enjoy solving new challenges each day, look no further. SPAN is hiring a Service Engineer.

Sitting within SPAN’s Operations group and reporting to our Service Engineering Manager, you will join a team of fellow Service Engineers. The Service Engineering team has two charters. One is to be the Tier 3 escalation point for our Tier 1 and 2 customer support team for resolving technically complex product issues in the field. The second is to manage our field service dispatches by coordinating with installers and homeowners.

Your objective is to deliver excellent service to our technically-minded installers and our non-technical homeowner customers. You will need to be a strong partner to customer support and a bridge to various engineering teams all while driving technically challenging issues to resolution with a strong sense of urgency. A SPAN Service Engineer is patient, has a generalist’s mindset, and is an excellent technical problem solver.

Responsibilities

Troubleshooting and customer service

  • Respond within the agreed upon timeframe (SLA) to issues escalated from Tier 1 and 2 and to responses from customers

  • Shepherd issues through to resolution with a sense of urgency, coordinating with all the necessary partners, including support, engineering, customers, and installers.

  • Collaborate with teammates on handling challenging troubleshooting issues

  • Participate in feedback loops (e.g. retrospectives) with Engineering and Customer Support

  • Use non GUI product access paths and tools (SSH, CLI) for higher level troubleshooting

  • Create and run basic scripts and light coding for queries into the product and various databases

  • Using a systems mindset, mine data and coalesce multiple site issues into one coherent problem statement

  • Build deep technical knowledge of our products and continuously deepen your own technical skills

  • Document and teach what you know to fellow Service Engineers

  • Embrace a continuous improvement mindset and suggest ways for the team to improve. This might mean suggesting new features for our internal troubleshooting tools, improvements to our core products, or changes to our SOPs

  • Contribute to the build out of out our library of troubleshooting documentation

  • Coordinate with your teammates to ensure we hit our coverage targets

  • Ensure clean handoffs between shifts through clear notes, and strict process adherence

About You

Required Qualifications

You…

  • Have 2+ years of experience as a service engineer, product support engineer, or similar role

  • Have experience working within a ticketing tool (e.g. Zendesk, JIRA, Salesforce, etc.)

  • Have experience troubleshooting networking issues and/or IoT devices

  • Have experience working in Linux systems

  • Have experience with SQL and command line interfaces

  • Are an excellent problem solver and possess a demonstrated ability to solve complex technical problems with a sense of urgency

  • Easily adapt your communication for different audiences (highly technical vs not technical)

  • Are deeply empathetic, enjoy speaking with customers, and bring a customer orientation to your work

  • Enjoy being a generalist and having your hands in a bit of everything

  • Bring an entrepreneurial spirit and a love of problem solving to every challenge you encounter

  • Are detail oriented, organized, and reliable. You do what you say you’re going to do and understand the importance of being the last point of escalation

  • Are a strong communicator, both written and verbally

  • Have a continuous improvement mindset

  • Are a voracious learner on all subjects and enjoy knowing a little bit about a lot of things

  • Are very scrappy and have a knack for excelling in complex and ambiguous situations

  • Are willing and able to be based in our San Francisco office at least 3 days a week

Bonus Qualifications

You have…

  • Have worked previously in Zendesk and/or Salesforce

  • Technical troubleshooting experience with software and hardware products

  • Experience troubleshooting networking equipment/connected devices

  • An understanding of solar, residential energy storage, embedded electronics, power electronics, AC and DC power, and/or electric vehicle service equipment (EVSE)

  • Experience with databases and creating software tools for automated analysis (SQL, python)

Life at SPAN

Headquartered in San Francisco’s vibrant SoMa neighborhood, we are an eclectic group of creative thinkers who value open communication, teamwork, and a ‘make it happen’ approach to addressing complex challenges.

SPAN embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

We’re hiring talented individuals who are driven by success and are passionate about shaping the future of renewable energy. If that sounds like you, we’d love for you to consider joining the rapidly growing team at SPAN.

The Perks:

⚡ Competitive compensation + equity grants at a well-funded, venture-backed company

⚡ Comprehensive benefits: 100% employee premiums for base plans on medical, dental, vision with options for additional coverage. Parental leave up to twenty four (24) weeks depending on eligibility

⚡ Comfortable, sunny office space located near BART and Caltrain public transit

⚡ Strong focus on team building and company culture: Employee Resource Groups, monthly social events, SPANcakes recognition breakfast, lunch, and learns

⚡ Flexible hours, one holiday per month, and flexible time off

Interested in joining our team? Apply today and we’ll be in touch with the next steps!

Similar jobs

*Applicants must be currently authorized to work in the United States and the employer will not sponsor applicants for work visas for this particular role. This is a summer position, beginning in May or June 2027 and ending in August 2027.When applying, please submit a resume and unofficial transcript. Job Description The Intern, Operations Strategy Engineer assists with research, design, and develops capacity and demand planning models to improve ABF Freight's forecasting, costing, and operational efficiencies. Responsibilities * Learn relationships between company assets and current and projected business levels. Company assets include equipment, labor, technology, and facilities. * Mathematically model and provide internal guidance on network capacity and demand trends. * Research and evaluate new technologies, methods, and equipment to enhance operational efficiencies and reduce cost. * Understand costing inputs and methodologies and provide operational guidance for ABF Freight's shipment level costing model. * Evaluate measurement systems for the continual improvement of ABF Freight's processes and procedures. * Perform ad-hoc projects on analytics as required by VP's or other department heads. * Utilize knowledge and understanding of the quality process, Lean Six Sigma, and be able to apply tools or technology in business cases. * Other duties and projects, as assigned.Requirements Education: * Currently pursuing a degree in engineering or other equivalent technical field, requiredExperience: * No prior experience necessaryComputer Skills: * Extensive knowledge of Microsoft Office programs, SQL, and other tools to execute analysis and manage projects.Additional Requirements: * Understanding of engineering principles and statistical concepts.Competencies: * Active Learning * Flexibility and Adaptability * Initiative * Interpersonal Relationships * Managing Multiple Priorities * Problem SolvingOther Details Work Hours: * This is a part time internship position that will average fewer than 30 hours per week. Typical hours will fall between 8:00 am - 5:00 pm with occasional irregular hours depending on workload.Travel Requirements: * Minimal (0%-25%)Compensation: * This is a hourly position paid weekly.About Us ABF Freight®, an ArcBest® company, is one of the nation's largest, most trusted less-than-truckload carriers. With over a century of experience, 220 service centers spanning North America, and an unwavering commitment to quality, safety and customer service, ABF offers best-in-class LTL transportation for companies of all sizes and industries. We're driven for excellence.

ArcBestFort Smith, AR - Old Greenwood Campus
Intern
Verified Oct 1, 2026Posted 2 months ago

Your JobJohn Zink, a Koch Engineered Solutions company, is looking for Technical Sales Engineer Interns to join our team for Summer 2027. This position is located in Tulsa, OK. Our TeamJohn Zink Company, LLC is a global leader in combustion and environmental solutions for industrial, energy, and process markets. With a rich history that spans over 90 years, John Zink has established itself as a trusted provider of innovative technologies and systems that help customers optimize processes, reduce emissions, and improve operational efficiency. What You Will Do Assist with proposal process from Request for Quotation (RFQ) stage to project handover including conducting feasibility studies, bid review meetings, and providing development support for new projects. Provide technical support during the bidding phase. Perform basic sizing of complete systems involving various equipment using in-house process design simulation software. Conduct feasibility studies and provide independent engineering services to clients including design reviews, technical due diligence, and project planning.Contribute to commercial processes through hands-on experience with CRM systems and business activities.Own and drive a special project that requires working cross-functionally with internal stakeholders to develop creative solutions that best meet customer needs. Who You Are (Basic Qualifications) Currently pursuing a Bachelor’s or Master’s degree in Chemical Engineering, Mechanical Engineering, or related STEM field Eligible for full time employment on or before Summer 2028 Legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship What Will Put You Ahead Experience working in customer- or client-facing environments (e.g., retail, service industry, or campus organizations) Previous internship or other hands-on experience in a professional or technical setting At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy. Hiring PhilosophyAll Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here. Who We AreAs a Koch Engineered Solutions company, John Zink is a global leader in emissions control and a pioneer in modern Combustion solutions. Our research and development facilities make up the largest testing complex of its kind. Additionally, our worldwide service organization is the largest, most technically advanced team of its kind. We provide solutions to capture emissions, destroy pollutants, manage waste and heat vital processes to help industries operate more cleanly and efficiently. At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company. Our BenefitsOur goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results. Equal OpportunitiesEqual Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aquí, or tu).#LI-PG1

Koch
Intern
Verified Sep 24, 2026Posted 2 months ago

Your JobJohn Zink, a Koch Engineered Solutions company, is looking for Technical Sales Engineer Interns to join our team for Summer 2027. This position is located in Tulsa, OK. Our TeamJohn Zink Company, LLC is a global leader in combustion and environmental solutions for industrial, energy, and process markets. With a rich history that spans over 90 years, John Zink has established itself as a trusted provider of innovative technologies and systems that help customers optimize processes, reduce emissions, and improve operational efficiency. What You Will Do Assist with proposal process from Request for Quotation (RFQ) stage to project handover including conducting feasibility studies, bid review meetings, and providing development support for new projects. Provide technical support during the bidding phase. Perform basic sizing of complete systems involving various equipment using in-house process design simulation software. Conduct feasibility studies and provide independent engineering services to clients including design reviews, technical due diligence, and project planning.Contribute to commercial processes through hands-on experience with CRM systems and business activities.Own and drive a special project that requires working cross-functionally with internal stakeholders to develop creative solutions that best meet customer needs. Who You Are (Basic Qualifications) Currently pursuing a Bachelor’s or Master’s degree in Chemical Engineering, Mechanical Engineering, or related STEM field Eligible for full time employment on or before Summer 2028 Legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship What Will Put You Ahead Experience working in customer- or client-facing environments (e.g., retail, service industry, or campus organizations) Previous internship or other hands-on experience in a professional or technical setting At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy. Hiring PhilosophyAll Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here. Who We AreAs a Koch Engineered Solutions company, John Zink is a global leader in emissions control and a pioneer in modern Combustion solutions. Our research and development facilities make up the largest testing complex of its kind. Additionally, our worldwide service organization is the largest, most technically advanced team of its kind. We provide solutions to capture emissions, destroy pollutants, manage waste and heat vital processes to help industries operate more cleanly and efficiently. At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company. Our BenefitsOur goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results. Equal OpportunitiesEqual Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aquí, or tu).#LI-PG1

Koch
Intern
Verified Sep 23, 2026Posted 2 months ago