Service Engineer II

You will own and operate the enterprise Dynamics 365 platform, ensuring secure, reliable, and scalable services that enable internal teams to build and run business-critical applications. You will define and implement platform standards, governance frameworks, architectural guardrails, and operational baselines for Dynamics 365 and Dataverse to drive consistency, compliance, and adoption across the enterprise. You will administer and govern Dynamics 365 and Dataverse environments across Development, Test, UAT, and Production, including environment strategy, capacity planning, security controls, lifecycle management, and service operations. You will establish and manage Application Lifecycle Management (ALM) practices, including solution management, deployment governance, release validation, rollback procedures, and Azure DevOps-based deployment processes. You will monitor platform health, performance, availability, and compliance, leading incident response, root cause analysis, and continuous improvement initiatives to enhance platform reliability, developer productivity, and user experience. Bachelor's Degree in Computer Science, Information Technology, or related field AND 4+ years technical experience in software engineering, network engineering, service engineering, or systems engineering OR equivalent experience. Hands on experience administering and operating enterprise-scale Dynamics 365 platforms, including environment management, governance, security, and platform operations. Hands-on experience with Dynamics 365 and Dataverse administration, including environment strategy, security roles, business units, teams, access controls, capacity management, and compliance governance. Experience establishing and operating Application Lifecycle Management (ALM) processes, including solution management, deployment governance, release validation, rollback procedures, and Azure DevOps-based deployment pipelines. Experience developing automation and operational efficiencies using PowerShell, APIs, automation frameworks, and platform management tooling to reduce manual effort and improve platform reliability. The source references automation as a core platform administration capability. Experience defining and implementing enterprise-scale governance frameworks, platform standards, and operational baselines for Dynamics 365 and Dataverse environments. Experience driving platform automation and operational excellence using PowerShell, APIs, Azure Automation, or similar tools to improve efficiency, governance, and service reliability.