Service Desk Engineer

Role description

Location: Frisco, TX (5 Days Onsite)

Interview Mode:In-Person

Job Summary

Seeking an IT professional skilled in Jira Service Desk Service Desk operations and Windows Server management to support and maintain IT service delivery

Job Description

Manage and support Jira Service Desk for efficient IT service management Oversee daily Service Desk operations ensuring timely resolution of incidents and requests Administer and maintain Windows Server environments to ensure optimal performance and security Collaborate with IT teams to streamline service processes and improve user experience Monitor system performance and troubleshoot issues proactively Document procedures and maintain knowledge base articles for endusers and support teams Participate in continuous improvement initiatives related to IT service management tools and infrastructure

Roles and Responsibilities

• Configure and customize Jira Service Desk workflows and dashboards
• Provide first and secondlevel support for Service Desk requests and incidents
• Perform regular maintenance and updates on Windows Server systems
• Ensure compliance with IT policies and security standards
• Liaise with vendors and internal stakeholders to resolve technical issues
• Train endusers and support staff on Jira Service Desk functionalities
• Generate reports and metrics to track service desk performance and identify areas for improvement