Service Advisor - Cantonese – Penang (Expat) 2023-42692

We are seeking a Cantonese-speaking Service Advisor to join a fast-paced, international customer support environment based in Penang, Malaysia (Georgetown). This is an expatriate opportunity to support a global technology-driven organisation.In this role, you will be responsible for delivering high-quality customer support across multiple channels, assisting customers with inquiries related to orders, deliveries, payments, and general product support.Key Responsibilities:Provide professional customer support via phone, chat, and other channelsHandle inquiries related to order status, delivery timelines, payments, and product informationDeliver accurate and timely resolutions while maintaining high customer satisfactionNavigate multiple systems to research and resolve customer issues in real timeMaintain accurate records of customer interactions in internal systemsDemonstrate strong product knowledge and continuously stay updatedMeet quality standards through call audits, performance metrics, and customer feedbackAdapt communication style to suit different customer profilesContribute to a positive team environment and support continuous improvement initiativesRequirementsEducation & Language:Diploma or Bachelor’s Degree in any disciplineMinimum B2 level English proficiency (spoken and written)Fluent in both Cantonese and Mandarin (essential)Experience:Minimum 6 months experience in customer service or supportFresh graduates are encouraged to apply (especially from Communication, English, or related fields)Experience in a call centre or support environment is advantageous but not mandatoryTechnical & Core Skills:Basic technical troubleshooting ability (personal or professional)Familiarity with smartphones, tablets, laptops, or operating systemsStrong problem-solving and analytical skillsAbility to multitask and navigate multiple systems simultaneouslyExcellent communication and interpersonal skillsBehavioural Competencies:Ability to work independently in a fast-paced environmentHigh level of professionalism, resilience, and composure under pressureStrong customer-first mindset with a focus on delivering excellent serviceWillingness to learn, accept feedback, and continuously improveStrong time management and organisational skillsTeam-oriented with a collaborative approachBenefitsBenefitsCompetitive salary packageExpatriate opportunity in Penang, MalaysiaStructured training and onboarding programmeCareer progression within a global organisationExposure to an international customer baseSupportive and performance-driven work environmentOpportunity to develop technical and customer service expertiseWe are seeking a Cantonese-speaking Service Advisor to join a fast-paced, international customer support environment based in Penang, Malaysia (Georgetown). This is an expatriate opportunity to support a global technology-driven organisation.In this role, you will be responsible for delivering high-quality customer support across multiple channels, assisting customers with inquiries related to orders, deliveries, payments, and general product support.Key Responsibilities:Provide professional customer support via phone, chat, and other channelsHandle inquiries related to order status, delivery timelines, payments, and product informationDeliver accurate and timely resolutions while maintaining high customer satisfactionNavigate multiple systems to research and resolve customer issues in real timeMaintain accurate records of customer interactions in internal systemsDemonstrate strong product knowledge and continuously stay updatedMeet quality standards through call audits, performance metrics, and customer feedbackAdapt communication style to suit different customer profilesContribute to a positive team environment and support continuous improvement initiatives

We are seeking a Cantonese-speaking Service Advisor to join a fast-paced, international customer support environment based in Penang, Malaysia (Georgetown). This is an expatriate opportunity to support a global technology-driven organisation.

Cantonese-speaking Service AdvisorPenang, Malaysia (Georgetown)expatriate opportunity

In this role, you will be responsible for delivering high-quality customer support across multiple channels, assisting customers with inquiries related to orders, deliveries, payments, and general product support.

Key Responsibilities:

Key Responsibilities:

• Provide professional customer support via phone, chat, and other channels
• Handle inquiries related to order status, delivery timelines, payments, and product information
• Deliver accurate and timely resolutions while maintaining high customer satisfaction
• Navigate multiple systems to research and resolve customer issues in real time
• Maintain accurate records of customer interactions in internal systems
• Demonstrate strong product knowledge and continuously stay updated
• Meet quality standards through call audits, performance metrics, and customer feedback
• Adapt communication style to suit different customer profiles
• Contribute to a positive team environment and support continuous improvement initiatives