Server - The Café

Company Description

Fairmont Hotels & Resorts is a renowned luxury hotel brand with a global presence and a commitment to creating lasting memories for our guests. With over 30,000 colleagues worldwide, we are dedicated to delivering exceptional service, fostering a culture of excellence, and making special happen.

Hotel Overview:

Located in the heart of downtown Fairmont New Orleans will be an impressive new addition to Fairmont’s luxury portfolio, offering 250 luxury guest rooms, four food & drink venues, a rooftop pool with expansive views of the city, more than 19,000 square feet of function space, and a 10,000 square-foot spa.

This property is destined to become an illustrious destination in the Central Business District, nearby the city’s renowned and historic French Quarter.

Job Description

• Consistently provide warm, professional, friendly, and engaging service in accordance with Fairmont and The Café by Chef Emeril standards.
• Create welcoming and memorable guest experiences by anticipating needs and providing attentive, personalized service.
• Demonstrate complete knowledge of outlet policies, procedures, service standards, and steps of service.
• Maintain detailed knowledge of The Café menu, including breakfast and lunch offerings, pastries, desserts, sandwiches, salads, specialty items, and daily features.
• Maintain knowledge of coffee, espresso, specialty beverages, juices, teas, and other beverage offerings.
• Understand ingredients, preparation methods, garnishes, allergens, dietary restrictions, and appropriate menu recommendations.
• Assist guests with menu selections and confidently answer questions regarding ingredients, preparation, and beverage offerings.
• Demonstrate knowledge of Chef Emeril Lagasse's culinary style and the New Orleans influences represented throughout The Café.
• Accurately take food and beverage orders and communicate special requests, allergies, and modifications to the appropriate culinary team.
• Deliver food and beverages promptly while maintaining proper presentation, quality, temperature, and timing.
• Monitor guest satisfaction throughout the dining experience and proactively address needs or concerns.
• Present guest checks and accurately process cash, credit card, and other forms of payment in accordance with established procedures.
• Maintain cleanliness and organization of tables, service stations, dining areas, and other guest-facing spaces.
• Assist with setting, clearing, and resetting tables and service areas throughout the shift.
• Attend pre-shift meetings, tastings, training sessions, and departmental meetings to continually develop product knowledge and service skills.
• Maintain familiarity with Fairmont New Orleans amenities, services, outlets, events, and local attractions to assist guests with inquiries.
• Follow all food safety, sanitation, responsible alcohol service, and workplace safety policies and procedures.
• Maintain a clean, pressed, and professional uniform and polished appearance consistent with Fairmont standards.
• Assist with opening and closing duties, stocking, side work, and other operational responsibilities as assigned.
• Work collaboratively with Culinary, Stewarding, Host, and other Food & Beverage colleagues to ensure seamless service.
• Uphold the hospitality and culinary standards associated with Chef Emeril Lagasse and Fairmont New Orleans.
• Perform additional duties as assigned.

Qualifications

• Previous restaurant, café, hotel, or hospitality experience preferred.
• Luxury hotel or upscale dining experience is an asset.
• Passion for food, beverage, coffee, and creating exceptional guest experiences.
• Strong communication and interpersonal skills.
• Ability to develop detailed knowledge of menu and beverage offerings.
• Professional, personable, and service-oriented demeanor.
• Ability to work efficiently in a fast-paced environment.
• Ability to remain composed and attentive during high-volume service periods.
• Strong organizational and multitasking abilities.
• Previous POS experience is an asset; training will be provided.
• Ability to work flexible schedules, including mornings, evenings, weekends, holidays, and extended shifts as operationally required.
• Must be legally authorized to work in the United States.
• Must possess or be able to obtain required Louisiana food safety certifications.

Additional Information

All your information will be kept confidential according to EEO guidelines.