Senior Technical Analyst

Role description

Senior Technical Analyst

Department Production Support

Location Mississauga Ontario Canada

Employment Type FullTime

This opportunity is for a Senior Technical Analyst within a productbased organization The role is aligned to directly work with clients client support teams and ensuring the stability reliability and performance of critical Web Products applications

This is a highly visible role that requires technicalfunctional expertise and the ability to operate effectively under pressure in a timesensitive environment by adhering to defined SLAs SLIs and operational KPIs

Must have qualifications

• Experience supporting business critical Web applications with advanced understanding of Applications and environment controls
• Serve as a key point of contact for client reported issues Innate ability to take ownership and responsibility for troubleshooting production issues and determining root causes
• Improve the service level the team provides to our end users which includes maximizing operational efficiencies strengthening issue investigation and resolution and knowledge sharing practices
• Understanding workflowbased logic and the ability to both understand a business process from a workflow diagram and to conceptualize it overall to support remediation and improvement
• Ability to cope up with the continuous product enhancements and technology upgrades
• Recommendexecute Operational improvement initiatives longterm remediation to recurring issues and enhancements to monitoring ing and automation