We are looking for enthusiastic self-starters to join our team. The Remediation Centre of Excellence requires an experienced Senior Project Manager. We’re looking for an individual who can think on their feet and ask the right questions, who has strong leadership skills, the ability to inspire a team and delivery effectively.
At Nationwide we aim to get things right first time but when something does go wrong, we pride ourselves in putting it right for our customers quickly and efficiently. As our name suggests, the Remediation Centre of Excellence is a specialised cross community capability who rapidly assimilate knowledge and build an understanding of emerging issues and incidents in order to plan and deliver the required remediation for impacted customers.
Are you meticulous and methodical when it comes to planning a new piece of work with multiple workstreams? Do you thrive under pressure working within a fast paced and challenging environment? Do you have an interest in mitigating risks and issues for complex scenarios? Can you quickly build new strong and lasting relationships with stakeholders? Can you work with ambiguity? If so, then a Senior Project Manager role in the Remediation Centre of Excellence could be for you!
This is a 12 month Fixed Term Contract opportunity.
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon, Northampton or Dunfermline office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.
The extras you’ll get
There are all sorts of employee benefits available at Nationwide, including:
25 days holiday, pro rata
Private medical insurance
A highly competitive pension to help you build a strong foundation for retirement
Access to an annual performance-related bonus
Training and development to help you progress your career
A great selection of additional benefits through our salary sacrifice scheme
Life assurance to provide peace of mind for you and your loved ones in the event of your death
Wellhub – access to a range of free and paid options for health and wellness
Up to 2 days of paid volunteering a year
Banking – but fairer, more rewarding, and for the good of society
We forge our own path at Nationwide.
As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.
If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.
At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.
We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.
What to do next
If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.
We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
Keeping your data and personal information confidential is important to us. To find out more about how we use and process your data, please read our Privacy policy..
If you want to find out more about using AI in our recruitment process, please read more here.
Disability Confident
We’re not just guided by data, we’re driven by the real experiences of our people. We’re a Disability Confident Level 3 Leader, the highest level.
That’s why we’re constantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs, we’re here to support you. If you need any additional support throughout your application journey, email our team at Recruitment Support.
Apply safely with Nationwide
Recruitment scams can look convincing, so take a moment to check the role is listed on our official careers site and read our guidance on Don’t be conned by a job scam.
Please note that should you be successful in securing this role, the job title on our internal systems will be Delivery Manager.
What you’ll be doing
Responsible for the day-to-day management and delivery of remediation projects across a portfolio of work, this role spans the full project lifecycle from inception through to close-down. Key responsibilities include supporting project scoping, planning, estimating, and change delivery, while ensuring successful execution against agreed plans, timelines, and quality standards. The role requires the ability to work effectively in ambiguous environments, maintain momentum, and provide regular updates to the Programme Lead on progress, financial performance, risks, issues, and any changes to delivery plans.
Working closely with multiple teams across Customer Resolutions and operational functions, the role demands strong stakeholder management, influencing skills, and the ability to navigate differing priorities and demands. Projects may range from initial customer-facing activities through to close-down and continuous improvement initiatives. A key focus is ensuring that solutions are successfully implemented and deliver the intended outcomes for customers. This includes supporting the selection and application of appropriate delivery methodologies, ensuring deliverables are fit for purpose and aligned to defined business objectives.
The role also carries responsibility for driving continuous improvement by identifying opportunities to enhance business performance, efficiency, and project outcomes. This includes proactively identifying, communicating, and resolving risks and issues, as well as capturing, sharing, and implementing lessons learned. Success depends on strong collaboration across the organisation to ensure work is delivered on time, to the required quality standards, and in alignment with remediation principles and governance frameworks. In addition, the role involves the performance and task management of a team of Project Managers, providing leadership, direction, and support to achieve programme objectives.
About you
As a minimum, you must have:
Demonstrable experience of delivering remediation portfolio
Extensive knowledge of leading medium/large complex projects end to end from inception, demand planning through to benefits realisation which have delivered compelling and measurable outcomes
Critical thinking capability, with ability to comprehend and assimilate information rapidly, break down complex problems, and provide pragmatic solutions
Proven capability in building and leading high-performing teams either through direct or matrix teams, underpinned by strong influencing, negotiation and relationship management capabilities
Experience of performance and task management of Project Managers and project team
Knowledge and experience of working with different change methodologies e.g., Agile and experience of robust governance and reporting frameworks
Proven experience of working with stakeholders at different levels including identifying, engaging, managing expectations and communicating with confidence
Excellent communication skills both written and verbal, with the ability to challenge and influence where required including production of reporting up to Director level
The ability to lead teams whilst working with ambiguity and delivering at pace
Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:
Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
