Senior Product Marketing Manager - Voice of Customer

ConcentrixUSA, OH, Work-at-Homefull timeSenior
$86K–108KActiveVerified 5h ago

Job description

Job Title:

Senior Product Marketing Manager - Voice of Customer

Job Description

We're Concentrix. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. Join us and be part of this journey towards greater opportunities and brighter futures.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.


Concentrix is redefining the future of Voice of Customer (VOC). As the market evolves beyond surveys and measurement, organizations need new ways to unify customer signals, generate actionable insights, and drive business value through AI, analytics, and operational action.

We are seeking a Senior Product Marketing Manager to help shape and communicate this vision to the market while enabling growth across sales, account management, product, and client success teams.

This role sits at the center of our go-to-market strategy, connecting market trends, product innovation, competitive intelligence, sales enablement, and content development to drive awareness, pipeline growth, and client adoption.


The ideal candidate combines strategic thinking with operational execution and is equally comfortable developing positioning, building executive-ready content, managing product launches, enabling sellers, and leveraging AI-powered tools to scale marketing impact.


What you will do in this role

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.

Product & Solution Positioning

· Develop messaging, positioning, and value propositions for our VOC and CX solutions.

· Translate complex platform capabilities and services into compelling business narratives.

· Maintain competitive positioning against platform providers and emerging AI-enabled customer intelligence solutions.

· Partner with product leaders to articulate roadmap investments and innovation stories.

Go-to-Market Strategy

· Support launch planning for platform enhancements, new offerings, and strategic initiatives.

· Develop campaign themes, buyer journeys, and audience-specific messaging frameworks.

· Partner with growth marketing and demand generation teams to align campaigns with product priorities.

· Collaborate with sales leadership to ensure GTM motions support revenue objectives.

Sales Enablement & Solutioning

· Create and maintain sales materials including:

o First-strike presentations

o Solution overviews

o Competitive battlecards

o Proposal content

o Case studies

o Executive briefing materials

· Support strategic pursuits with tailored messaging and value articulation.

· Partner with account teams to identify and scale best practices across client engagements.

Content Strategy & Knowledge Management

· Develop a scalable content architecture that supports marketing, sales, and client-facing teams.

· Own the lifecycle of core product marketing assets from creation through adoption.

· Leverage AI-powered knowledge management tools to improve content discovery, reuse, and productivity.

· Establish processes that transform subject matter expertise into repeatable commercial assets.

Market Intelligence & Thought Leadership

· Monitor market trends across VOC, CX, AI, analytics, customer intelligence, and experience management.

· Conduct competitive analysis and deliver insights to leadership and go-to-market teams.

· Help develop thought leadership content that positions Concentrix as a leader in the evolving customer intelligence market.

· Support analyst engagement and industry benchmarking initiatives.

Performance & Optimization

· Measure adoption and effectiveness of sales enablement and product marketing assets.

· Track content utilization, campaign performance, and commercial impact.

· Continuously improve messaging and enablement based on market feedback and performance insights.


Your qualifications

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix is a great match if you have:



· 5+ years of experience in product marketing, solution marketing, product management, or go-to-market strategy.

· Experience marketing SaaS, technology-enabled services, CX, VOC, analytics, AI, or customer intelligence solutions.

· Proven ability to develop messaging, positioning, and executive-level content.

· Strong presentation and storytelling skills.

· Experience supporting enterprise sales organizations and complex B2B buying cycles.

· Demonstrated ability to work cross-functionally with product, sales, marketing, and operations teams.

· Strong analytical and problem-solving capabilities.

Preferred Qualifications

· Experience within VOC, Customer Experience, Experience Management, Market Research, Contact Center, or Customer Intelligence industries.

· Experience implementing or leveraging AI-powered content, enablement, or knowledge management solutions.

· Experience supporting analyst relations, industry benchmarking, or thought leadership initiatives.


What Success Looks Like

In your first 12 months, you will:

· Establish a clear market narrative for our evolving customer intelligence portfolio.

· Create a scalable library of high-impact sales and marketing assets.

· Improve sales readiness and consistency of solution messaging.

· Support successful launches of key platform innovations.

· Increase content utilization and enablement effectiveness through AI-powered knowledge management.

· Strengthen our position as a differentiated provider of both technology and strategic services.


What’s in it for you

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW.

In this role, we offer benefits that help support your unique lifestyle:

  • Full time position
  • Remote working
  • Competitive Salary

The base salary range for this position is $86,000 - $108,000 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.

The deadline for applying for this position is: October 30th, 2026. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.


As part of the hiring process, candidates may be required to undergo background screening and identity verification, where permitted by applicable law and consistent with the requirements of the role. Certain verification processes used by the Company or its service providers may involve technologies that rely on biometric identifiers or biometric information, where permitted by law. If biometric identifiers or biometric information are collected, used, or stored, the Company will provide the legally required disclosures and obtain any required written consent prior to such collection, and will handle such information in accordance with applicable biometric privacy laws and Company policies.


Location:

USA, OH, Work-at-Home

Language Requirements:

Time Type:

Full time


Physical and Mental Requirements:

The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Equal Employment Opportunity:

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

For more information regarding your EEO rights as an applicant, please visit the following websites:

· English

· Spanish

Accommodation:

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting [email protected]. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Artificial Intelligence:

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

Work Authorization:

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

For further information on available work states and Equal Employment Opportunity as an applicant, please click HERE

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