Senior Product Manager - Customer Experience
Job description
Privacy Policy{"@context":"http://schema.org","@type":"JobPosting","title":"Senior Product Manager - Customer Experience","description":"
Location: Bangalore, India<\/span><\/p>\n
<\/p>\n
About ZAGENO<\/span><\/p>\n
ZAGENO provides the largest online marketplace for life science lab supplies, acting as a comprehensive hub for scientists, lab managers, and procurement leaders. Our platform streamlines the procurement process, enabling users to compare products, identify alternatives, monitor deliveries, and communicate order statuses in real-time. This efficiency accelerates innovation by freeing up valuable time. Through advanced AI, ZAGENO bolsters supply chain resilience and delivers a superior customer experience. Our seamless integration with existing systems boosts productivity, making the online purchase of research materials convenient, efficient, and reliable. We are dedicated to innovation, excellence, and cultivating a supportive and dynamic work environment.<\/span><\/p>\n
<\/p>\n
About the Role<\/span><\/p>\n
We are seeking a Senior Product Manager – Customer Experience to shape the core experience for researchers and scientists using ZAGENO. You will own the end-to-end customer journey, from search and product discovery to lab supply shopping and checkout.<\/span><\/p>\n
<\/p>\n
This role demands a user-obsessed, data-driven product leader who can translate complex research needs into intuitive, AI-powered experiences. You will work at the intersection of marketplaces, personalization, and AI to ensure ZAGENO delivers a seamless, intelligent, and motivating platform for scientists worldwide.<\/span><\/p>\n
<\/p>\n
Key Responsibilities<\/span><\/p>\n
- \n
- Define and own the vision and roadmap for customer experience across search, discovery, merchandising, and checkout.<\/span>
<\/span><\/span><\/li>\n - Leverage AI/ML to power personalized recommendations, smarter discovery, and intuitive navigation.<\/span>
<\/span><\/span><\/li>\n - Build a deep understanding of customer personas—their workflows, motivations, and pain points—and translate insights into product solutions.<\/span>
<\/span><\/span><\/li>\n - Partner with Design, Engineering, and Data Science to ship engaging, scalable, and user-friendly features.<\/span>
<\/span><\/span><\/li>\n - Define and track experience metrics (engagement, conversion, satisfaction, retention) to guide prioritization.<\/span>
<\/span><\/span><\/li>\n - Collaborate with Commercial and Operations teams to ensure experiences align with business growth objectives.<\/span>
<\/span><\/span><\/li>\n<\/ul>\nAbout You<\/span><\/p>\n
- \n
- 5–8 years of product management experience, with strong exposure to marketplaces, search/discovery, or ecommerce platforms.<\/span><\/li>\n
- Proven track record of building user-centric products with measurable impact.<\/span><\/li>\n
- Experience with AI/ML-powered personalization or recommendation systems.<\/span>
<\/span><\/span><\/li>\n - Strong analytical skills and comfort with data, experimentation, and A/B testing.<\/span>
<\/span><\/span><\/li>\n - Exceptional communication and cross-functional leadership skills.<\/span>
<\/span><\/span><\/li>\n - High bias for action, ability to prioritize in fast-paced environments.<\/span>
<\/span><\/span><\/li>\n<\/ul>\nWhy Join ZAGENO?<\/span><\/p>\n
- \n
- Own and scale the experience for one of the most important user groups in the Pharma & Biotech sector.<\/span>
<\/span><\/span><\/li>\n - Work on cutting-edge AI-driven experiences that impact real-world research.<\/span>
<\/span><\/span><\/li>\n - Competitive salary, benefits, flexible PTO, and professional growth opportunities.<\/span><\/li>\n<\/ul>","identifier":{"@type":"PropertyValue","name":"ZAGENO","value":"77"},"datePosted":"2025-10-06","employmentType":"OTHER","hiringOrganization":{"@type":"Organization","name":"ZAGENO","logo":"https://images7.bamboohr.com/423749/logos/cropped.jpg?v=29"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Bangalore","addressRegion":"Karnataka","postalCode":"560037","addressCountry":"India"}},"url":"https://zageno.bamboohr.com/careers/77"}Job OpeningsSenior Product Manager - Customer ExperienceProduct, Engineering & Data - Bangalore, Karnataka (Hybrid)Location: Bangalore, India About ZAGENO ZAGENO provides the largest online marketplace for life science lab supplies, acting as a comprehensive hub for scientists, lab managers, and procurement leaders. Our platform streamlines the procurement process, enabling users to compare products, identify alternatives, monitor deliveries, and communicate order statuses in real-time. This efficiency accelerates innovation by freeing up valuable time. Through advanced AI, ZAGENO bolsters supply chain resilience and delivers a superior customer experience. Our seamless integration with existing systems boosts productivity, making the online purchase of research materials convenient, efficient, and reliable. We are dedicated to innovation, excellence, and cultivating a supportive and dynamic work environment. About the Role We are seeking a Senior Product Manager – Customer Experience to shape the core experience for researchers and scientists using ZAGENO. You will own the end-to-end customer journey, from search and product discovery to lab supply shopping and checkout. This role demands a user-obsessed, data-driven product leader who can translate complex research needs into intuitive, AI-powered experiences. You will work at the intersection of marketplaces, personalization, and AI to ensure ZAGENO delivers a seamless, intelligent, and motivating platform for scientists worldwide. Key Responsibilities Define and own the vision and roadmap for customer experience across search, discovery, merchandising, and checkout. Leverage AI/ML to power personalized recommendations, smarter discovery, and intuitive navigation. Build a deep understanding of customer personas—their workflows, motivations, and pain points—and translate insights into product solutions. Partner with Design, Engineering, and Data Science to ship engaging, scalable, and user-friendly features. Define and track experience metrics (engagement, conversion, satisfaction, retention) to guide prioritization. Collaborate with Commercial and Operations teams to ensure experiences align with business growth objectives. About You 5–8 years of product management experience, with strong exposure to marketplaces, search/discovery, or ecommerce platforms. Proven track record of building user-centric products with measurable impact. Experience with AI/ML-powered personalization or recommendation systems. Strong analytical skills and comfort with data, experimentation, and A/B testing. Exceptional communication and cross-functional leadership skills. High bias for action, ability to prioritize in fast-paced environments. Why Join ZAGENO? Own and scale the experience for one of the most important user groups in the Pharma & Biotech sector. Work on cutting-edge AI-driven experiences that impact real-world research. Competitive salary, benefits, flexible PTO, and professional growth opportunities. Apply for This JobLink to This JobLocationBangalore, Karnataka (Hybrid)DepartmentProduct, Engineering & DataEmployment TypeFull-TimeMinimum ExperienceExperiencedPrivacy Policy • Terms of Service • © BambooHR All rights reserved.
Privacy Policy{"@context":"http://schema.org","@type":"JobPosting","title":"Senior Product Manager - Customer Experience","description":"
Location: Bangalore, India<\/span><\/p>\n
<\/p>\nAbout ZAGENO<\/span><\/p>\n
ZAGENO provides the largest online marketplace for life science lab supplies, acting as a comprehensive hub for scientists, lab managers, and procurement leaders. Our platform streamlines the procurement process, enabling users to compare products, identify alternatives, monitor deliveries, and communicate order statuses in real-time. This efficiency accelerates innovation by freeing up valuable time. Through advanced AI, ZAGENO bolsters supply chain resilience and delivers a superior customer experience. Our seamless integration with existing systems boosts productivity, making the online purchase of research materials convenient, efficient, and reliable. We are dedicated to innovation, excellence, and cultivating a supportive and dynamic work environment.<\/span><\/p>\n
<\/p>\nAbout the Role<\/span><\/p>\n
We are seeking a Senior Product Manager – Customer Experience to shape the core experience for researchers and scientists using ZAGENO. You will own the end-to-end customer journey, from search and product discovery to lab supply shopping and checkout.<\/span><\/p>\n
<\/p>\nThis role demands a user-obsessed, data-driven product leader who can translate complex research needs into intuitive, AI-powered experiences. You will work at the intersection of marketplaces, personalization, and AI to ensure ZAGENO delivers a seamless, intelligent, and motivating platform for scientists worldwide.<\/span><\/p>\n
<\/p>\nKey Responsibilities<\/span><\/p>\n
- \n
- Define and own the vision and roadmap for customer experience across search, discovery, merchandising, and checkout.<\/span>
<\/span><\/span><\/li>\n - Leverage AI/ML to power personalized recommendations, smarter discovery, and intuitive navigation.<\/span>
<\/span><\/span><\/li>\n - Build a deep understanding of customer personas—their workflows, motivations, and pain points—and translate insights into product solutions.<\/span>
<\/span><\/span><\/li>\n - Partner with Design, Engineering, and Data Science to ship engaging, scalable, and user-friendly features.<\/span>
<\/span><\/span><\/li>\n - Define and track experience metrics (engagement, conversion, satisfaction, retention) to guide prioritization.<\/span>
<\/span><\/span><\/li>\n - Collaborate with Commercial and Operations teams to ensure experiences align with business growth objectives.<\/span>
<\/span><\/span><\/li>\n<\/ul>\nAbout You<\/span><\/p>\n
- \n
- 5–8 years of product management experience, with strong exposure to marketplaces, search/discovery, or ecommerce platforms.<\/span><\/li>\n
- Proven track record of building user-centric products with measurable impact.<\/span><\/li>\n
- Experience with AI/ML-powered personalization or recommendation systems.<\/span>
<\/span><\/span><\/li>\n - Strong analytical skills and comfort with data, experimentation, and A/B testing.<\/span>
<\/span><\/span><\/li>\n - Exceptional communication and cross-functional leadership skills.<\/span>
<\/span><\/span><\/li>\n - High bias for action, ability to prioritize in fast-paced environments.<\/span>
<\/span><\/span><\/li>\n<\/ul>\nWhy Join ZAGENO?<\/span><\/p>\n
- \n
- Own and scale the experience for one of the most important user groups in the Pharma & Biotech sector.<\/span>
<\/span><\/span><\/li>\n - Work on cutting-edge AI-driven experiences that impact real-world research.<\/span>
<\/span><\/span><\/li>\n - Competitive salary, benefits, flexible PTO, and professional growth opportunities.<\/span><\/li>\n<\/ul>","identifier":{"@type":"PropertyValue","name":"ZAGENO","value":"77"},"datePosted":"2025-10-06","employmentType":"OTHER","hiringOrganization":{"@type":"Organization","name":"ZAGENO","logo":"https://images7.bamboohr.com/423749/logos/cropped.jpg?v=29"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Bangalore","addressRegion":"Karnataka","postalCode":"560037","addressCountry":"India"}},"url":"https://zageno.bamboohr.com/careers/77"}Job OpeningsSenior Product Manager - Customer ExperienceProduct, Engineering & Data - Bangalore, Karnataka (Hybrid)Location: Bangalore, India About ZAGENO ZAGENO provides the largest online marketplace for life science lab supplies, acting as a comprehensive hub for scientists, lab managers, and procurement leaders. Our platform streamlines the procurement process, enabling users to compare products, identify alternatives, monitor deliveries, and communicate order statuses in real-time. This efficiency accelerates innovation by freeing up valuable time. Through advanced AI, ZAGENO bolsters supply chain resilience and delivers a superior customer experience. Our seamless integration with existing systems boosts productivity, making the online purchase of research materials convenient, efficient, and reliable. We are dedicated to innovation, excellence, and cultivating a supportive and dynamic work environment. About the Role We are seeking a Senior Product Manager – Customer Experience to shape the core experience for researchers and scientists using ZAGENO. You will own the end-to-end customer journey, from search and product discovery to lab supply shopping and checkout. This role demands a user-obsessed, data-driven product leader who can translate complex research needs into intuitive, AI-powered experiences. You will work at the intersection of marketplaces, personalization, and AI to ensure ZAGENO delivers a seamless, intelligent, and motivating platform for scientists worldwide. Key Responsibilities Define and own the vision and roadmap for customer experience across search, discovery, merchandising, and checkout. Leverage AI/ML to power personalized recommendations, smarter discovery, and intuitive navigation. Build a deep understanding of customer personas—their workflows, motivations, and pain points—and translate insights into product solutions. Partner with Design, Engineering, and Data Science to ship engaging, scalable, and user-friendly features. Define and track experience metrics (engagement, conversion, satisfaction, retention) to guide prioritization. Collaborate with Commercial and Operations teams to ensure experiences align with business growth objectives. About You 5–8 years of product management experience, with strong exposure to marketplaces, search/discovery, or ecommerce platforms. Proven track record of building user-centric products with measurable impact. Experience with AI/ML-powered personalization or recommendation systems. Strong analytical skills and comfort with data, experimentation, and A/B testing. Exceptional communication and cross-functional leadership skills. High bias for action, ability to prioritize in fast-paced environments. Why Join ZAGENO? Own and scale the experience for one of the most important user groups in the Pharma & Biotech sector. Work on cutting-edge AI-driven experiences that impact real-world research. Competitive salary, benefits, flexible PTO, and professional growth opportunities. Apply for This JobLink to This JobLocationBangalore, Karnataka (Hybrid)DepartmentProduct, Engineering & DataEmployment TypeFull-TimeMinimum ExperienceExperiencedPrivacy Policy • Terms of Service • © BambooHR All rights reserved.
Privacy Policy{"@context":"http://schema.org","@type":"JobPosting","title":"Senior Product Manager - Customer Experience","description":"
Location: Bangalore, India<\/span><\/p>\n
<\/p>\nAbout ZAGENO<\/span><\/p>\n
ZAGENO provides the largest online marketplace for life science lab supplies, acting as a comprehensive hub for scientists, lab managers, and procurement leaders. Our platform streamlines the procurement process, enabling users to compare products, identify alternatives, monitor deliveries, and communicate order statuses in real-time. This efficiency accelerates innovation by freeing up valuable time. Through advanced AI, ZAGENO bolsters supply chain resilience and delivers a superior customer experience. Our seamless integration with existing systems boosts productivity, making the online purchase of research materials convenient, efficient, and reliable. We are dedicated to innovation, excellence, and cultivating a supportive and dynamic work environment.<\/span><\/p>\n
<\/p>\nAbout the Role<\/span><\/p>\n
We are seeking a Senior Product Manager – Customer Experience to shape the core experience for researchers and scientists using ZAGENO. You will own the end-to-end customer journey, from search and product discovery to lab supply shopping and checkout.<\/span><\/p>\n
<\/p>\nThis role demands a user-obsessed, data-driven product leader who can translate complex research needs into intuitive, AI-powered experiences. You will work at the intersection of marketplaces, personalization, and AI to ensure ZAGENO delivers a seamless, intelligent, and motivating platform for scientists worldwide.<\/span><\/p>\n
<\/p>\nKey Responsibilities<\/span><\/p>\n
- \n
- Define and own the vision and roadmap for customer experience across search, discovery, merchandising, and checkout.<\/span>
<\/span><\/span><\/li>\n - Leverage AI/ML to power personalized recommendations, smarter discovery, and intuitive navigation.<\/span>
<\/span><\/span><\/li>\n - Build a deep understanding of customer personas—their workflows, motivations, and pain points—and translate insights into product solutions.<\/span>
<\/span><\/span><\/li>\n - Partner with Design, Engineering, and Data Science to ship engaging, scalable, and user-friendly features.<\/span>
<\/span><\/span><\/li>\n - Define and track experience metrics (engagement, conversion, satisfaction, retention) to guide prioritization.<\/span>
<\/span><\/span><\/li>\n - Collaborate with Commercial and Operations teams to ensure experiences align with business growth objectives.<\/span>
<\/span><\/span><\/li>\n<\/ul>\nAbout You<\/span><\/p>\n
- \n
- 5–8 years of product management experience, with strong exposure to marketplaces, search/discovery, or ecommerce platforms.<\/span><\/li>\n
- Proven track record of building user-centric products with measurable impact.<\/span><\/li>\n
- Experience with AI/ML-powered personalization or recommendation systems.<\/span>
<\/span><\/span><\/li>\n - Strong analytical skills and comfort with data, experimentation, and A/B testing.<\/span>
<\/span><\/span><\/li>\n - Exceptional communication and cross-functional leadership skills.<\/span>
<\/span><\/span><\/li>\n - High bias for action, ability to prioritize in fast-paced environments.<\/span>
<\/span><\/span><\/li>\n<\/ul>\nWhy Join ZAGENO?<\/span><\/p>\n
- \n
- Own and scale the experience for one of the most important user groups in the Pharma & Biotech sector.<\/span>
<\/span><\/span><\/li>\n - Work on cutting-edge AI-driven experiences that impact real-world research.<\/span>
<\/span><\/span><\/li>\n - Competitive salary, benefits, flexible PTO, and professional growth opportunities.<\/span><\/li>\n<\/ul>","identifier":{"@type":"PropertyValue","name":"ZAGENO","value":"77"},"datePosted":"2025-10-06","employmentType":"OTHER","hiringOrganization":{"@type":"Organization","name":"ZAGENO","logo":"https://images7.bamboohr.com/423749/logos/cropped.jpg?v=29"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Bangalore","addressRegion":"Karnataka","postalCode":"560037","addressCountry":"India"}},"url":"https://zageno.bamboohr.com/careers/77"}Job OpeningsSenior Product Manager - Customer ExperienceProduct, Engineering & Data - Bangalore, Karnataka (Hybrid)Location: Bangalore, India About ZAGENO ZAGENO provides the largest online marketplace for life science lab supplies, acting as a comprehensive hub for scientists, lab managers, and procurement leaders. Our platform streamlines the procurement process, enabling users to compare products, identify alternatives, monitor deliveries, and communicate order statuses in real-time. This efficiency accelerates innovation by freeing up valuable time. Through advanced AI, ZAGENO bolsters supply chain resilience and delivers a superior customer experience. Our seamless integration with existing systems boosts productivity, making the online purchase of research materials convenient, efficient, and reliable. We are dedicated to innovation, excellence, and cultivating a supportive and dynamic work environment. About the Role We are seeking a Senior Product Manager – Customer Experience to shape the core experience for researchers and scientists using ZAGENO. You will own the end-to-end customer journey, from search and product discovery to lab supply shopping and checkout. This role demands a user-obsessed, data-driven product leader who can translate complex research needs into intuitive, AI-powered experiences. You will work at the intersection of marketplaces, personalization, and AI to ensure ZAGENO delivers a seamless, intelligent, and motivating platform for scientists worldwide. Key Responsibilities Define and own the vision and roadmap for customer experience across search, discovery, merchandising, and checkout. Leverage AI/ML to power personalized recommendations, smarter discovery, and intuitive navigation. Build a deep understanding of customer personas—their workflows, motivations, and pain points—and translate insights into product solutions. Partner with Design, Engineering, and Data Science to ship engaging, scalable, and user-friendly features. Define and track experience metrics (engagement, conversion, satisfaction, retention) to guide prioritization. Collaborate with Commercial and Operations teams to ensure experiences align with business growth objectives. About You 5–8 years of product management experience, with strong exposure to marketplaces, search/discovery, or ecommerce platforms. Proven track record of building user-centric products with measurable impact. Experience with AI/ML-powered personalization or recommendation systems. Strong analytical skills and comfort with data, experimentation, and A/B testing. Exceptional communication and cross-functional leadership skills. High bias for action, ability to prioritize in fast-paced environments. Why Join ZAGENO? Own and scale the experience for one of the most important user groups in the Pharma & Biotech sector. Work on cutting-edge AI-driven experiences that impact real-world research. Competitive salary, benefits, flexible PTO, and professional growth opportunities. Apply for This JobLink to This JobLocationBangalore, Karnataka (Hybrid)DepartmentProduct, Engineering & DataEmployment TypeFull-TimeMinimum ExperienceExperiencedPrivacy Policy • Terms of Service • © BambooHR All rights reserved.
Privacy Policy{"@context":"http://schema.org","@type":"JobPosting","title":"Senior Product Manager - Customer Experience","description":"
Location: Bangalore, India<\/span><\/p>\n
<\/p>\nAbout ZAGENO<\/span><\/p>\n
ZAGENO provides the largest online marketplace for life science lab supplies, acting as a comprehensive hub for scientists, lab managers, and procurement leaders. Our platform streamlines the procurement process, enabling users to compare products, identify alternatives, monitor deliveries, and communicate order statuses in real-time. This efficiency accelerates innovation by freeing up valuable time. Through advanced AI, ZAGENO bolsters supply chain resilience and delivers a superior customer experience. Our seamless integration with existing systems boosts productivity, making the online purchase of research materials convenient, efficient, and reliable. We are dedicated to innovation, excellence, and cultivating a supportive and dynamic work environment.<\/span><\/p>\n
<\/p>\nAbout the Role<\/span><\/p>\n
We are seeking a Senior Product Manager – Customer Experience to shape the core experience for researchers and scientists using ZAGENO. You will own the end-to-end customer journey, from search and product discovery to lab supply shopping and checkout.<\/span><\/p>\n
<\/p>\nThis role demands a user-obsessed, data-driven product leader who can translate complex research needs into intuitive, AI-powered experiences. You will work at the intersection of marketplaces, personalization, and AI to ensure ZAGENO delivers a seamless, intelligent, and motivating platform for scientists worldwide.<\/span><\/p>\n
<\/p>\nKey Responsibilities<\/span><\/p>\n
- \n
- Define and own the vision and roadmap for customer experience across search, discovery, merchandising, and checkout.<\/span>
<\/span><\/span><\/li>\n - Leverage AI/ML to power personalized recommendations, smarter discovery, and intuitive navigation.<\/span>
<\/span><\/span><\/li>\n - Build a deep understanding of customer personas—their workflows, motivations, and pain points—and translate insights into product solutions.<\/span>
<\/span><\/span><\/li>\n - Partner with Design, Engineering, and Data Science to ship engaging, scalable, and user-friendly features.<\/span>
<\/span><\/span><\/li>\n - Define and track experience metrics (engagement, conversion, satisfaction, retention) to guide prioritization.<\/span>
<\/span><\/span><\/li>\n - Collaborate with Commercial and Operations teams to ensure experiences align with business growth objectives.<\/span>
<\/span><\/span><\/li>\n<\/ul>\nAbout You<\/span><\/p>\n
- \n
- 5–8 years of product management experience, with strong exposure to marketplaces, search/discovery, or ecommerce platforms.<\/span><\/li>\n
- Proven track record of building user-centric products with measurable impact.<\/span><\/li>\n
- Experience with AI/ML-powered personalization or recommendation systems.<\/span>
<\/span><\/span><\/li>\n - Strong analytical skills and comfort with data, experimentation, and A/B testing.<\/span>
<\/span><\/span><\/li>\n - Exceptional communication and cross-functional leadership skills.<\/span>
<\/span><\/span><\/li>\n - High bias for action, ability to prioritize in fast-paced environments.<\/span>
<\/span><\/span><\/li>\n<\/ul>\nWhy Join ZAGENO?<\/span><\/p>\n
- \n
- Own and scale the experience for one of the most important user groups in the Pharma & Biotech sector.<\/span>
<\/span><\/span><\/li>\n - Work on cutting-edge AI-driven experiences that impact real-world research.<\/span>
<\/span><\/span><\/li>\n - Competitive salary, benefits, flexible PTO, and professional growth opportunities.<\/span><\/li>\n<\/ul>","identifier":{"@type":"PropertyValue","name":"ZAGENO","value":"77"},"datePosted":"2025-10-06","employmentType":"OTHER","hiringOrganization":{"@type":"Organization","name":"ZAGENO","logo":"https://images7.bamboohr.com/423749/logos/cropped.jpg?v=29"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Bangalore","addressRegion":"Karnataka","postalCode":"560037","addressCountry":"India"}},"url":"https://zageno.bamboohr.com/careers/77"}Job OpeningsSenior Product Manager - Customer ExperienceProduct, Engineering & Data - Bangalore, Karnataka (Hybrid)Location: Bangalore, India About ZAGENO ZAGENO provides the largest online marketplace for life science lab supplies, acting as a comprehensive hub for scientists, lab managers, and procurement leaders. Our platform streamlines the procurement process, enabling users to compare products, identify alternatives, monitor deliveries, and communicate order statuses in real-time. This efficiency accelerates innovation by freeing up valuable time. Through advanced AI, ZAGENO bolsters supply chain resilience and delivers a superior customer experience. Our seamless integration with existing systems boosts productivity, making the online purchase of research materials convenient, efficient, and reliable. We are dedicated to innovation, excellence, and cultivating a supportive and dynamic work environment. About the Role We are seeking a Senior Product Manager – Customer Experience to shape the core experience for researchers and scientists using ZAGENO. You will own the end-to-end customer journey, from search and product discovery to lab supply shopping and checkout. This role demands a user-obsessed, data-driven product leader who can translate complex research needs into intuitive, AI-powered experiences. You will work at the intersection of marketplaces, personalization, and AI to ensure ZAGENO delivers a seamless, intelligent, and motivating platform for scientists worldwide. Key Responsibilities Define and own the vision and roadmap for customer experience across search, discovery, merchandising, and checkout. Leverage AI/ML to power personalized recommendations, smarter discovery, and intuitive navigation. Build a deep understanding of customer personas—their workflows, motivations, and pain points—and translate insights into product solutions. Partner with Design, Engineering, and Data Science to ship engaging, scalable, and user-friendly features. Define and track experience metrics (engagement, conversion, satisfaction, retention) to guide prioritization. Collaborate with Commercial and Operations teams to ensure experiences align with business growth objectives. About You 5–8 years of product management experience, with strong exposure to marketplaces, search/discovery, or ecommerce platforms. Proven track record of building user-centric products with measurable impact. Experience with AI/ML-powered personalization or recommendation systems. Strong analytical skills and comfort with data, experimentation, and A/B testing. Exceptional communication and cross-functional leadership skills. High bias for action, ability to prioritize in fast-paced environments. Why Join ZAGENO? Own and scale the experience for one of the most important user groups in the Pharma & Biotech sector. Work on cutting-edge AI-driven experiences that impact real-world research. Competitive salary, benefits, flexible PTO, and professional growth opportunities. Apply for This JobLink to This JobLocationBangalore, Karnataka (Hybrid)DepartmentProduct, Engineering & DataEmployment TypeFull-TimeMinimum ExperienceExperiencedPrivacy Policy • Terms of Service • © BambooHR All rights reserved.
Privacy Policy{"@context":"http://schema.org","@type":"JobPosting","title":"Senior Product Manager - Customer Experience","description":"
Location: Bangalore, India<\/span><\/p>\n
<\/p>\nAbout ZAGENO<\/span><\/p>\n
ZAGENO provides the largest online marketplace for life science lab supplies, acting as a comprehensive hub for scientists, lab managers, and procurement leaders. Our platform streamlines the procurement process, enabling users to compare products, identify alternatives, monitor deliveries, and communicate order statuses in real-time. This efficiency accelerates innovation by freeing up valuable time. Through advanced AI, ZAGENO bolsters supply chain resilience and delivers a superior customer experience. Our seamless integration with existing systems boosts productivity, making the online purchase of research materials convenient, efficient, and reliable. We are dedicated to innovation, excellence, and cultivating a supportive and dynamic work environment.<\/span><\/p>\n
<\/p>\nAbout the Role<\/span><\/p>\n
We are seeking a Senior Product Manager – Customer Experience to shape the core experience for researchers and scientists using ZAGENO. You will own the end-to-end customer journey, from search and product discovery to lab supply shopping and checkout.<\/span><\/p>\n
<\/p>\nThis role demands a user-obsessed, data-driven product leader who can translate complex research needs into intuitive, AI-powered experiences. You will work at the intersection of marketplaces, personalization, and AI to ensure ZAGENO delivers a seamless, intelligent, and motivating platform for scientists worldwide.<\/span><\/p>\n
<\/p>\nKey Responsibilities<\/span><\/p>\n
- \n
- Define and own the vision and roadmap for customer experience across search, discovery, merchandising, and checkout.<\/span>
<\/span><\/span><\/li>\n - Leverage AI/ML to power personalized recommendations, smarter discovery, and intuitive navigation.<\/span>
<\/span><\/span><\/li>\n - Build a deep understanding of customer personas—their workflows, motivations, and pain points—and translate insights into product solutions.<\/span>
<\/span><\/span><\/li>\n - Partner with Design, Engineering, and Data Science to ship engaging, scalable, and user-friendly features.<\/span>
<\/span><\/span><\/li>\n - Define and track experience metrics (engagement, conversion, satisfaction, retention) to guide prioritization.<\/span>
<\/span><\/span><\/li>\n - Collaborate with Commercial and Operations teams to ensure experiences align with business growth objectives.<\/span>
<\/span><\/span><\/li>\n<\/ul>\nAbout You<\/span><\/p>\n
- \n
- 5–8 years of product management experience, with strong exposure to marketplaces, search/discovery, or ecommerce platforms.<\/span><\/li>\n
- Proven track record of building user-centric products with measurable impact.<\/span><\/li>\n
- Experience with AI/ML-powered personalization or recommendation systems.<\/span>
<\/span><\/span><\/li>\n - Strong analytical skills and comfort with data, experimentation, and A/B testing.<\/span>
<\/span><\/span><\/li>\n - Exceptional communication and cross-functional leadership skills.<\/span>
<\/span><\/span><\/li>\n - High bias for action, ability to prioritize in fast-paced environments.<\/span>
<\/span><\/span><\/li>\n<\/ul>\nWhy Join ZAGENO?<\/span><\/p>\n
- \n
- Own and scale the experience for one of the most important user groups in the Pharma & Biotech sector.<\/span>
<\/span><\/span><\/li>\n - Work on cutting-edge AI-driven experiences that impact real-world research.<\/span>
<\/span><\/span><\/li>\n - Competitive salary, benefits, flexible PTO, and professional growth opportunities.<\/span><\/li>\n<\/ul>","identifier":{"@type":"PropertyValue","name":"ZAGENO","value":"77"},"datePosted":"2025-10-06","employmentType":"OTHER","hiringOrganization":{"@type":"Organization","name":"ZAGENO","logo":"https://images7.bamboohr.com/423749/logos/cropped.jpg?v=29"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Bangalore","addressRegion":"Karnataka","postalCode":"560037","addressCountry":"India"}},"url":"https://zageno.bamboohr.com/careers/77"}Job OpeningsSenior Product Manager - Customer ExperienceProduct, Engineering & Data - Bangalore, Karnataka (Hybrid)Location: Bangalore, India About ZAGENO ZAGENO provides the largest online marketplace for life science lab supplies, acting as a comprehensive hub for scientists, lab managers, and procurement leaders. Our platform streamlines the procurement process, enabling users to compare products, identify alternatives, monitor deliveries, and communicate order statuses in real-time. This efficiency accelerates innovation by freeing up valuable time. Through advanced AI, ZAGENO bolsters supply chain resilience and delivers a superior customer experience. Our seamless integration with existing systems boosts productivity, making the online purchase of research materials convenient, efficient, and reliable. We are dedicated to innovation, excellence, and cultivating a supportive and dynamic work environment. About the Role We are seeking a Senior Product Manager – Customer Experience to shape the core experience for researchers and scientists using ZAGENO. You will own the end-to-end customer journey, from search and product discovery to lab supply shopping and checkout. This role demands a user-obsessed, data-driven product leader who can translate complex research needs into intuitive, AI-powered experiences. You will work at the intersection of marketplaces, personalization, and AI to ensure ZAGENO delivers a seamless, intelligent, and motivating platform for scientists worldwide. Key Responsibilities Define and own the vision and roadmap for customer experience across search, discovery, merchandising, and checkout. Leverage AI/ML to power personalized recommendations, smarter discovery, and intuitive navigation. Build a deep understanding of customer personas—their workflows, motivations, and pain points—and translate insights into product solutions. Partner with Design, Engineering, and Data Science to ship engaging, scalable, and user-friendly features. Define and track experience metrics (engagement, conversion, satisfaction, retention) to guide prioritization. Collaborate with Commercial and Operations teams to ensure experiences align with business growth objectives. About You 5–8 years of product management experience, with strong exposure to marketplaces, search/discovery, or ecommerce platforms. Proven track record of building user-centric products with measurable impact. Experience with AI/ML-powered personalization or recommendation systems. Strong analytical skills and comfort with data, experimentation, and A/B testing. Exceptional communication and cross-functional leadership skills. High bias for action, ability to prioritize in fast-paced environments. Why Join ZAGENO? Own and scale the experience for one of the most important user groups in the Pharma & Biotech sector. Work on cutting-edge AI-driven experiences that impact real-world research. Competitive salary, benefits, flexible PTO, and professional growth opportunities. Apply for This JobLink to This JobLocationBangalore, Karnataka (Hybrid)DepartmentProduct, Engineering & DataEmployment TypeFull-TimeMinimum ExperienceExperienced
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Job OpeningsSenior Product Manager - Customer ExperienceProduct, Engineering & Data - Bangalore, Karnataka (Hybrid)Location: Bangalore, India About ZAGENO ZAGENO provides the largest online marketplace for life science lab supplies, acting as a comprehensive hub for scientists, lab managers, and procurement leaders. Our platform streamlines the procurement process, enabling users to compare products, identify alternatives, monitor deliveries, and communicate order statuses in real-time. This efficiency accelerates innovation by freeing up valuable time. Through advanced AI, ZAGENO bolsters supply chain resilience and delivers a superior customer experience. Our seamless integration with existing systems boosts productivity, making the online purchase of research materials convenient, efficient, and reliable. We are dedicated to innovation, excellence, and cultivating a supportive and dynamic work environment. About the Role We are seeking a Senior Product Manager – Customer Experience to shape the core experience for researchers and scientists using ZAGENO. You will own the end-to-end customer journey, from search and product discovery to lab supply shopping and checkout. This role demands a user-obsessed, data-driven product leader who can translate complex research needs into intuitive, AI-powered experiences. You will work at the intersection of marketplaces, personalization, and AI to ensure ZAGENO delivers a seamless, intelligent, and motivating platform for scientists worldwide. Key Responsibilities Define and own the vision and roadmap for customer experience across search, discovery, merchandising, and checkout. Leverage AI/ML to power personalized recommendations, smarter discovery, and intuitive navigation. Build a deep understanding of customer personas—their workflows, motivations, and pain points—and translate insights into product solutions. Partner with Design, Engineering, and Data Science to ship engaging, scalable, and user-friendly features. Define and track experience metrics (engagement, conversion, satisfaction, retention) to guide prioritization. Collaborate with Commercial and Operations teams to ensure experiences align with business growth objectives. About You 5–8 years of product management experience, with strong exposure to marketplaces, search/discovery, or ecommerce platforms. Proven track record of building user-centric products with measurable impact. Experience with AI/ML-powered personalization or recommendation systems. Strong analytical skills and comfort with data, experimentation, and A/B testing. Exceptional communication and cross-functional leadership skills. High bias for action, ability to prioritize in fast-paced environments. Why Join ZAGENO? Own and scale the experience for one of the most important user groups in the Pharma & Biotech sector. Work on cutting-edge AI-driven experiences that impact real-world research. Competitive salary, benefits, flexible PTO, and professional growth opportunities. Apply for This JobLink to This JobLocationBangalore, Karnataka (Hybrid)DepartmentProduct, Engineering & DataEmployment TypeFull-TimeMinimum ExperienceExperienced
Job OpeningsSenior Product Manager - Customer ExperienceProduct, Engineering & Data - Bangalore, Karnataka (Hybrid)Location: Bangalore, India About ZAGENO ZAGENO provides the largest online marketplace for life science lab supplies, acting as a comprehensive hub for scientists, lab managers, and procurement leaders. Our platform streamlines the procurement process, enabling users to compare products, identify alternatives, monitor deliveries, and communicate order statuses in real-time. This efficiency accelerates innovation by freeing up valuable time. Through advanced AI, ZAGENO bolsters supply chain resilience and delivers a superior customer experience. Our seamless integration with existing systems boosts productivity, making the online purchase of research materials convenient, efficient, and reliable. We are dedicated to innovation, excellence, and cultivating a supportive and dynamic work environment. About the Role We are seeking a Senior Product Manager – Customer Experience to shape the core experience for researchers and scientists using ZAGENO. You will own the end-to-end customer journey, from search and product discovery to lab supply shopping and checkout. This role demands a user-obsessed, data-driven product leader who can translate complex research needs into intuitive, AI-powered experiences. You will work at the intersection of marketplaces, personalization, and AI to ensure ZAGENO delivers a seamless, intelligent, and motivating platform for scientists worldwide. Key Responsibilities Define and own the vision and roadmap for customer experience across search, discovery, merchandising, and checkout. Leverage AI/ML to power personalized recommendations, smarter discovery, and intuitive navigation. Build a deep understanding of customer personas—their workflows, motivations, and pain points—and translate insights into product solutions. Partner with Design, Engineering, and Data Science to ship engaging, scalable, and user-friendly features. Define and track experience metrics (engagement, conversion, satisfaction, retention) to guide prioritization. Collaborate with Commercial and Operations teams to ensure experiences align with business growth objectives. About You 5–8 years of product management experience, with strong exposure to marketplaces, search/discovery, or ecommerce platforms. Proven track record of building user-centric products with measurable impact. Experience with AI/ML-powered personalization or recommendation systems. Strong analytical skills and comfort with data, experimentation, and A/B testing. Exceptional communication and cross-functional leadership skills. High bias for action, ability to prioritize in fast-paced environments. Why Join ZAGENO? Own and scale the experience for one of the most important user groups in the Pharma & Biotech sector. Work on cutting-edge AI-driven experiences that impact real-world research. Competitive salary, benefits, flexible PTO, and professional growth opportunities.
Job Openings
Job Openings
Job Openings
Senior Product Manager - Customer ExperienceProduct, Engineering & Data - Bangalore, Karnataka (Hybrid)
Senior Product Manager - Customer ExperienceProduct, Engineering & Data - Bangalore, Karnataka (Hybrid)
Senior Product Manager - Customer ExperienceProduct, Engineering & Data - Bangalore, Karnataka (Hybrid)
Senior Product Manager - Customer Experience
Product, Engineering & Data - Bangalore, Karnataka (Hybrid)
Location: Bangalore, India About ZAGENO ZAGENO provides the largest online marketplace for life science lab supplies, acting as a comprehensive hub for scientists, lab managers, and procurement leaders. Our platform streamlines the procurement process, enabling users to compare products, identify alternatives, monitor deliveries, and communicate order statuses in real-time. This efficiency accelerates innovation by freeing up valuable time. Through advanced AI, ZAGENO bolsters supply chain resilience and delivers a superior customer experience. Our seamless integration with existing systems boosts productivity, making the online purchase of research materials convenient, efficient, and reliable. We are dedicated to innovation, excellence, and cultivating a supportive and dynamic work environment. About the Role We are seeking a Senior Product Manager – Customer Experience to shape the core experience for researchers and scientists using ZAGENO. You will own the end-to-end customer journey, from search and product discovery to lab supply shopping and checkout. This role demands a user-obsessed, data-driven product leader who can translate complex research needs into intuitive, AI-powered experiences. You will work at the intersection of marketplaces, personalization, and AI to ensure ZAGENO delivers a seamless, intelligent, and motivating platform for scientists worldwide. Key Responsibilities Define and own the vision and roadmap for customer experience across search, discovery, merchandising, and checkout. Leverage AI/ML to power personalized recommendations, smarter discovery, and intuitive navigation. Build a deep understanding of customer personas—their workflows, motivations, and pain points—and translate insights into product solutions. Partner with Design, Engineering, and Data Science to ship engaging, scalable, and user-friendly features. Define and track experience metrics (engagement, conversion, satisfaction, retention) to guide prioritization. Collaborate with Commercial and Operations teams to ensure experiences align with business growth objectives. About You 5–8 years of product management experience, with strong exposure to marketplaces, search/discovery, or ecommerce platforms. Proven track record of building user-centric products with measurable impact. Experience with AI/ML-powered personalization or recommendation systems. Strong analytical skills and comfort with data, experimentation, and A/B testing. Exceptional communication and cross-functional leadership skills. High bias for action, ability to prioritize in fast-paced environments. Why Join ZAGENO? Own and scale the experience for one of the most important user groups in the Pharma & Biotech sector. Work on cutting-edge AI-driven experiences that impact real-world research. Competitive salary, benefits, flexible PTO, and professional growth opportunities.
Location: Bangalore, India About ZAGENO ZAGENO provides the largest online marketplace for life science lab supplies, acting as a comprehensive hub for scientists, lab managers, and procurement leaders. Our platform streamlines the procurement process, enabling users to compare products, identify alternatives, monitor deliveries, and communicate order statuses in real-time. This efficiency accelerates innovation by freeing up valuable time. Through advanced AI, ZAGENO bolsters supply chain resilience and delivers a superior customer experience. Our seamless integration with existing systems boosts productivity, making the online purchase of research materials convenient, efficient, and reliable. We are dedicated to innovation, excellence, and cultivating a supportive and dynamic work environment. About the Role We are seeking a Senior Product Manager – Customer Experience to shape the core experience for researchers and scientists using ZAGENO. You will own the end-to-end customer journey, from search and product discovery to lab supply shopping and checkout. This role demands a user-obsessed, data-driven product leader who can translate complex research needs into intuitive, AI-powered experiences. You will work at the intersection of marketplaces, personalization, and AI to ensure ZAGENO delivers a seamless, intelligent, and motivating platform for scientists worldwide. Key Responsibilities Define and own the vision and roadmap for customer experience across search, discovery, merchandising, and checkout. Leverage AI/ML to power personalized recommendations, smarter discovery, and intuitive navigation. Build a deep understanding of customer personas—their workflows, motivations, and pain points—and translate insights into product solutions. Partner with Design, Engineering, and Data Science to ship engaging, scalable, and user-friendly features. Define and track experience metrics (engagement, conversion, satisfaction, retention) to guide prioritization. Collaborate with Commercial and Operations teams to ensure experiences align with business growth objectives. About You 5–8 years of product management experience, with strong exposure to marketplaces, search/discovery, or ecommerce platforms. Proven track record of building user-centric products with measurable impact. Experience with AI/ML-powered personalization or recommendation systems. Strong analytical skills and comfort with data, experimentation, and A/B testing. Exceptional communication and cross-functional leadership skills. High bias for action, ability to prioritize in fast-paced environments. Why Join ZAGENO? Own and scale the experience for one of the most important user groups in the Pharma & Biotech sector. Work on cutting-edge AI-driven experiences that impact real-world research. Competitive salary, benefits, flexible PTO, and professional growth opportunities.
Location: Bangalore, India About ZAGENO ZAGENO provides the largest online marketplace for life science lab supplies, acting as a comprehensive hub for scientists, lab managers, and procurement leaders. Our platform streamlines the procurement process, enabling users to compare products, identify alternatives, monitor deliveries, and communicate order statuses in real-time. This efficiency accelerates innovation by freeing up valuable time. Through advanced AI, ZAGENO bolsters supply chain resilience and delivers a superior customer experience. Our seamless integration with existing systems boosts productivity, making the online purchase of research materials convenient, efficient, and reliable. We are dedicated to innovation, excellence, and cultivating a supportive and dynamic work environment. About the Role We are seeking a Senior Product Manager – Customer Experience to shape the core experience for researchers and scientists using ZAGENO. You will own the end-to-end customer journey, from search and product discovery to lab supply shopping and checkout. This role demands a user-obsessed, data-driven product leader who can translate complex research needs into intuitive, AI-powered experiences. You will work at the intersection of marketplaces, personalization, and AI to ensure ZAGENO delivers a seamless, intelligent, and motivating platform for scientists worldwide. Key Responsibilities Define and own the vision and roadmap for customer experience across search, discovery, merchandising, and checkout. Leverage AI/ML to power personalized recommendations, smarter discovery, and intuitive navigation. Build a deep understanding of customer personas—their workflows, motivations, and pain points—and translate insights into product solutions. Partner with Design, Engineering, and Data Science to ship engaging, scalable, and user-friendly features. Define and track experience metrics (engagement, conversion, satisfaction, retention) to guide prioritization. Collaborate with Commercial and Operations teams to ensure experiences align with business growth objectives. About You 5–8 years of product management experience, with strong exposure to marketplaces, search/discovery, or ecommerce platforms. Proven track record of building user-centric products with measurable impact. Experience with AI/ML-powered personalization or recommendation systems. Strong analytical skills and comfort with data, experimentation, and A/B testing. Exceptional communication and cross-functional leadership skills. High bias for action, ability to prioritize in fast-paced environments. Why Join ZAGENO? Own and scale the experience for one of the most important user groups in the Pharma & Biotech sector. Work on cutting-edge AI-driven experiences that impact real-world research. Competitive salary, benefits, flexible PTO, and professional growth opportunities.
Location: Bangalore, India
Location: Bangalore, India
About ZAGENO
About ZAGENO
ZAGENO provides the largest online marketplace for life science lab supplies, acting as a comprehensive hub for scientists, lab managers, and procurement leaders. Our platform streamlines the procurement process, enabling users to compare products, identify alternatives, monitor deliveries, and communicate order statuses in real-time. This efficiency accelerates innovation by freeing up valuable time. Through advanced AI, ZAGENO bolsters supply chain resilience and delivers a superior customer experience. Our seamless integration with existing systems boosts productivity, making the online purchase of research materials convenient, efficient, and reliable. We are dedicated to innovation, excellence, and cultivating a supportive and dynamic work environment.
ZAGENO provides the largest online marketplace for life science lab supplies, acting as a comprehensive hub for scientists, lab managers, and procurement leaders. Our platform streamlines the procurement process, enabling users to compare products, identify alternatives, monitor deliveries, and communicate order statuses in real-time. This efficiency accelerates innovation by freeing up valuable time. Through advanced AI, ZAGENO bolsters supply chain resilience and delivers a superior customer experience. Our seamless integration with existing systems boosts productivity, making the online purchase of research materials convenient, efficient, and reliable. We are dedicated to innovation, excellence, and cultivating a supportive and dynamic work environment.
About the Role
About the Role
We are seeking a Senior Product Manager – Customer Experience to shape the core experience for researchers and scientists using ZAGENO. You will own the end-to-end customer journey, from search and product discovery to lab supply shopping and checkout.
We are seeking a Senior Product Manager – Customer Experience to shape the core experience for researchers and scientists using ZAGENO. You will own the end-to-end customer journey, from search and product discovery to lab supply shopping and checkout.
This role demands a user-obsessed, data-driven product leader who can translate complex research needs into intuitive, AI-powered experiences. You will work at the intersection of marketplaces, personalization, and AI to ensure ZAGENO delivers a seamless, intelligent, and motivating platform for scientists worldwide.
This role demands a user-obsessed, data-driven product leader who can translate complex research needs into intuitive, AI-powered experiences. You will work at the intersection of marketplaces, personalization, and AI to ensure ZAGENO delivers a seamless, intelligent, and motivating platform for scientists worldwide.
Key Responsibilities
Key Responsibilities
Define and own the vision and roadmap for customer experience across search, discovery, merchandising, and checkout.
Define and own the vision and roadmap for customer experience across search, discovery, merchandising, and checkout.
Define and own the vision and roadmap for customer experience across search, discovery, merchandising, and checkout.
Leverage AI/ML to power personalized recommendations, smarter discovery, and intuitive navigation.
Leverage AI/ML to power personalized recommendations, smarter discovery, and intuitive navigation.
Leverage AI/ML to power personalized recommendations, smarter discovery, and intuitive navigation.
Build a deep understanding of customer personas—their workflows, motivations, and pain points—and translate insights into product solutions.
Build a deep understanding of customer personas—their workflows, motivations, and pain points—and translate insights into product solutions.
Build a deep understanding of customer personas—their workflows, motivations, and pain points—and translate insights into product solutions.
Partner with Design, Engineering, and Data Science to ship engaging, scalable, and user-friendly features.
Partner with Design, Engineering, and Data Science to ship engaging, scalable, and user-friendly features.
Partner with Design, Engineering, and Data Science to ship engaging, scalable, and user-friendly features.
Define and track experience metrics (engagement, conversion, satisfaction, retention) to guide prioritization.
- Own and scale the experience for one of the most important user groups in the Pharma & Biotech sector.<\/span>
- Define and own the vision and roadmap for customer experience across search, discovery, merchandising, and checkout.<\/span>
- Own and scale the experience for one of the most important user groups in the Pharma & Biotech sector.<\/span>
- Define and own the vision and roadmap for customer experience across search, discovery, merchandising, and checkout.<\/span>
- Own and scale the experience for one of the most important user groups in the Pharma & Biotech sector.<\/span>
- Define and own the vision and roadmap for customer experience across search, discovery, merchandising, and checkout.<\/span>
- Own and scale the experience for one of the most important user groups in the Pharma & Biotech sector.<\/span>
- Define and own the vision and roadmap for customer experience across search, discovery, merchandising, and checkout.<\/span>
- Own and scale the experience for one of the most important user groups in the Pharma & Biotech sector.<\/span>