Senior Manager, Experience Go to Market & Strategy

VisaUS - Austin, TXfull timeSenior
ActiveVerified 18h ago

Job description

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

We are seeking Senior Manager, Sales Experience GTM & Strategy to lead Go-to-Market (GTM), enablement and adoption across customer journey. In this role you partner with sales, sales excellence, marketing, comms, Product, Training, and change teams to create a unified and frictionless experience for Visa users. This role is critical to aligning tools, content, and processes that influence user behavior and performance, ensuring consistency, usability, and strategic coherence across the tool's ecosystem.

This role will partner closely with leadership to translate strategy into clear communications, enablement materials, adoption plans, and cross-functional engagement. The right person will be a strong communicator, structured thinker, and operator who can help ensure that strategic GTM initiatives are understood, embraced, and executed consistently across Sales, Customer Success, Marketing, and other internal teams.

Key Responsibilities

Go-to-Market Strategy & Execution

  • Define and drive GTM strategies for Customer Journey across marketing, sales, and customer service.

  • Partner with Marketing and Sales teams to develop positioning, messaging, value propositions, and adoption strategies.

  • Drive GTM and enablement efforts by defining use cases, value, success metrics, and rollout plans.

  • Own the strategic oversight of user-facing tools impact on the user Journey

  • Help translate GTM strategy into clear narratives, messaging, and execution materials.

  • Support the development of strategic plans, leadership updates, internal presentations, and decision-making materials.

  • Work alongside leadership to clarify objectives, define audiences, and shape the communication approach for major GTM initiatives.

  • Help connect day-to-day team activities to broader GTM priorities and company goals.

Communications

  • Develop clear, compelling internal communications related to GTM strategy, priorities, launches, initiatives, and updates.

  • Draft and refine messaging for internal channels such as all-hands meetings, leadership updates, team meetings, email, newsletters, intranet posts, and enablement sessions.

  • Ensure internal GTM messaging is consistent, timely, audience-specific, and action-oriented.

  • Translate complex or nuanced strategic topics into simple, field-ready language.

Experience Design

  • Coordinate with design team to apply user-centered design principles to optimize sales experiences

  • Champion modular, scalable tooling based on consistent standardized usability testing

  • Drive automation and personalization of sales tools – maintaining global consistency while respecting regional nuances

User Feedback

  • Design and run a scalable internal feedback loop that captures insights from GTM teams and translates them into meaningful input for Product and GTM strategy.

  • Coordinate reporting & analytics to be shared with cross-functional teams for feedback transparency

  • Serve as a key connection point between internal users, customer-facing teams, and Product to ensure product development is informed by real-world field experience.

  • Identify patterns in user feedback, customer needs, adoption blockers, and user signals, and turn them into concise, actionable recommendations.

  • Partner with stakeholders and users to inform roadmap discussions, launch readiness, enablement priorities, and change management plans.

  • Ensure feedback is not only collected, but synthesized, prioritized, communicated, and closed-looped with the teams who provided it.

  • Help improve the quality, relevance, and impact of product development by bringing the voice of internal users and customer-facing teams into the right forums at the right time.

Change Management

  • Lead change management efforts to transition sellers from legacy tools to new platforms

  • Collaborate with GTM and Sales Excellence leads to ensure readiness and feedback loops for new releases

  • Develop & execute communication strategies and standards that resonate with sellers and stakeholders

  • Drive adoption of GTM priorities, strategic initiatives, new motions, positioning, operating principles, and behavioral changes.

  • Build adoption plans that help teams understand what is changing, why it matters, and how they should respond.

  • Identify potential barriers to adoption and develop enablement or communication strategies to address them.

  • Partner with frontline managers and cross-functional leaders to reinforce key messages and behaviors.


Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications

  • 4+ years of experience in GTM strategy, enablement, internal communications, or product marketing
  • Strong understanding of GTM teams and commercial priorities.
  • Exceptional written and verbal communication skills.
  • Experience creating internal communications, enablement materials, executive decks, launch plans, or strategic narratives.
  • Strong project management and stakeholder management skills.
  • Ability to synthesize complex information and turn it into simple, actionable messaging.
  • Comfort working with senior leaders and cross-functional teams.
  • Strong judgment, attention to detail, and ability to operate in a fast-paced environment.

Preferred Qualifications

  • Experience in B2B SaaS or technology.
  • Experience supporting sales enablement, GTM transformation, product launches, or strategic planning.
  • Background in Product Marketing, Sales Strategy, Revenue Operations, Enablement, or Chief of Staff functions.
  • Experience creating content for executive audiences and field teams.


Information for US Applicants

For roles located in the US, the estimated salary range for this position is $152,200.00 to $ 243,700.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

Work Hours

Varies upon the needs of the department.

Travel Requirements

This position requires travel 5-10% of the time.

Mental/Physical Requirements

This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law.

Similar jobs

Your Job Molex, a Koch company, is seeking a Sales Operations Intern to join our Global Sales and Marketing organization in Lisle, IL for Summer 2027. In this position, you will support initiatives that improve business processes, drive adoption of new systems and tools, and help ensure our global sales organization is operating efficiently. This role offers hands-on experience working at the intersection of business operations, technology, and continuous improvement. Our Team Koch Industries has been consistently selected as one of the top 100 Internship Programs in the U.S by WayUp. Alongside your day-to-day role, the Koch Intern Program offers an opportunity to learn more about Koch, our people, Principle Based Management, and the local community you will be working in, all while growing your network. Through weekly learning sessions, location-specific programming, and professional development, we aim to help every individual grow and learn how they can best contribute. This 12-week program will allow you to experience Life at Koch, as you start your career and go anywhere within our network of companies. What You Will DoInterns will spend their summer gaining hands-on experience, enjoying a variety of networking events to promote lasting career connections, partnering with interns from other disciplines on case studies, and participating in our Innovation Challenge. These are just a few key aspects of our internship program. Conduct internal and external research to identify opportunities for process and system optimization.Assist in developing adoption strategies and change management frameworks for new systems and system enhancements.Help establish metrics and reporting methods to measure the effectiveness and business value of new tools and processes.Partner with stakeholders across the organization to support simplification and continuous improvement initiatives.Present findings, recommendations, and project updates to business partners and leadership. Who You Are (Basic Qualifications) Currently pursuing a degree from an accredited college or university.Available to work full-time throughout the 12-week Summer 2027 internship.Legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship. What Will Put You Ahead Strong analytical and problem-solving skills. Interest in Information Systems, business technology, or process improvement. Excellent organizational and communication skills, including the ability to present to groups. Ability to conduct detailed research and translate insights into actionable recommendations. For this role, we anticipate paying $25 per hour.At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.Hiring PhilosophyAll Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.Who We AreAs a Koch company, Molex is a leading supplier of connectors and interconnect components, driving innovation in electronics and supporting industries from automotive to health care and consumer to data communications. The thousands of innovators who work for Molex have made us a global electronics leader. Our experienced people, groundbreaking products and leading-edge technologies help us deliver a wider array of solutions to more markets than ever before.At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.Our BenefitsOur goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.Equal OpportunitiesEqual Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aquí, or tu).#LI-AI1

Koch
Intern
Verified 3d agoPosted 15 days ago

Your Job Molex, a Koch company, is seeking a Sales Operations Intern to join our Global Sales and Marketing organization in Lisle, IL for Summer 2027. In this position, you will support initiatives that improve business processes, drive adoption of new systems and tools, and help ensure our global sales organization is operating efficiently. This role offers hands-on experience working at the intersection of business operations, technology, and continuous improvement. Our Team Koch Industries has been consistently selected as one of the top 100 Internship Programs in the U.S by WayUp. Alongside your day-to-day role, the Koch Intern Program offers an opportunity to learn more about Koch, our people, Principle Based Management, and the local community you will be working in, all while growing your network. Through weekly learning sessions, location-specific programming, and professional development, we aim to help every individual grow and learn how they can best contribute. This 12-week program will allow you to experience Life at Koch, as you start your career and go anywhere within our network of companies. What You Will DoInterns will spend their summer gaining hands-on experience, enjoying a variety of networking events to promote lasting career connections, partnering with interns from other disciplines on case studies, and participating in our Innovation Challenge. These are just a few key aspects of our internship program. Conduct internal and external research to identify opportunities for process and system optimization.Assist in developing adoption strategies and change management frameworks for new systems and system enhancements.Help establish metrics and reporting methods to measure the effectiveness and business value of new tools and processes.Partner with stakeholders across the organization to support simplification and continuous improvement initiatives.Present findings, recommendations, and project updates to business partners and leadership. Who You Are (Basic Qualifications) Currently pursuing a degree from an accredited college or university.Available to work full-time throughout the 12-week Summer 2027 internship.Legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship. What Will Put You Ahead Strong analytical and problem-solving skills. Interest in Information Systems, business technology, or process improvement. Excellent organizational and communication skills, including the ability to present to groups. Ability to conduct detailed research and translate insights into actionable recommendations. For this role, we anticipate paying $25 per hour.At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.Hiring PhilosophyAll Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.Who We AreAs a Koch company, Molex is a leading supplier of connectors and interconnect components, driving innovation in electronics and supporting industries from automotive to health care and consumer to data communications. The thousands of innovators who work for Molex have made us a global electronics leader. Our experienced people, groundbreaking products and leading-edge technologies help us deliver a wider array of solutions to more markets than ever before.At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.Our BenefitsOur goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.Equal OpportunitiesEqual Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aquí, or tu).#LI-AI1

Koch
Intern
Verified 3d agoPosted 13 days ago

Your Job Molex, a Koch company, is seeking a Sales Operations Intern to join our Global Sales and Marketing organization in Lisle, IL for Summer 2027. In this position, you will support initiatives that improve business processes, drive adoption of new systems and tools, and help ensure our global sales organization is operating efficiently. This role offers hands-on experience working at the intersection of business operations, technology, and continuous improvement. Our Team Koch Industries has been consistently selected as one of the top 100 Internship Programs in the U.S by WayUp. Alongside your day-to-day role, the Koch Intern Program offers an opportunity to learn more about Koch, our people, Principle Based Management, and the local community you will be working in, all while growing your network. Through weekly learning sessions, location-specific programming, and professional development, we aim to help every individual grow and learn how they can best contribute. This 12-week program will allow you to experience Life at Koch, as you start your career and go anywhere within our network of companies. What You Will DoInterns will spend their summer gaining hands-on experience, enjoying a variety of networking events to promote lasting career connections, partnering with interns from other disciplines on case studies, and participating in our Innovation Challenge. These are just a few key aspects of our internship program. Conduct internal and external research to identify opportunities for process and system optimization.Assist in developing adoption strategies and change management frameworks for new systems and system enhancements.Help establish metrics and reporting methods to measure the effectiveness and business value of new tools and processes.Partner with stakeholders across the organization to support simplification and continuous improvement initiatives.Present findings, recommendations, and project updates to business partners and leadership. Who You Are (Basic Qualifications) Currently pursuing a degree from an accredited college or university.Available to work full-time throughout the 12-week Summer 2027 internship.Legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship. What Will Put You Ahead Strong analytical and problem-solving skills. Interest in Information Systems, business technology, or process improvement. Excellent organizational and communication skills, including the ability to present to groups. Ability to conduct detailed research and translate insights into actionable recommendations. For this role, we anticipate paying $25 per hour.At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.Hiring PhilosophyAll Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.Who We AreAs a Koch company, Molex is a leading supplier of connectors and interconnect components, driving innovation in electronics and supporting industries from automotive to health care and consumer to data communications. The thousands of innovators who work for Molex have made us a global electronics leader. Our experienced people, groundbreaking products and leading-edge technologies help us deliver a wider array of solutions to more markets than ever before.At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.Our BenefitsOur goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.Equal OpportunitiesEqual Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aquí, or tu).#LI-AI1

Koch
Intern
Verified 3d agoPosted 13 days ago

Your Job Molex, a Koch company, is seeking a Sales Operations Intern to join our Global Sales and Marketing organization in Lisle, IL for Summer 2027. In this position, you will support initiatives that improve business processes, drive adoption of new systems and tools, and help ensure our global sales organization is operating efficiently. This role offers hands-on experience working at the intersection of business operations, technology, and continuous improvement. Our Team Koch Industries has been consistently selected as one of the top 100 Internship Programs in the U.S by WayUp. Alongside your day-to-day role, the Koch Intern Program offers an opportunity to learn more about Koch, our people, Principle Based Management, and the local community you will be working in, all while growing your network. Through weekly learning sessions, location-specific programming, and professional development, we aim to help every individual grow and learn how they can best contribute. This 12-week program will allow you to experience Life at Koch, as you start your career and go anywhere within our network of companies. What You Will DoInterns will spend their summer gaining hands-on experience, enjoying a variety of networking events to promote lasting career connections, partnering with interns from other disciplines on case studies, and participating in our Innovation Challenge. These are just a few key aspects of our internship program. Conduct internal and external research to identify opportunities for process and system optimization.Assist in developing adoption strategies and change management frameworks for new systems and system enhancements.Help establish metrics and reporting methods to measure the effectiveness and business value of new tools and processes.Partner with stakeholders across the organization to support simplification and continuous improvement initiatives.Present findings, recommendations, and project updates to business partners and leadership. Who You Are (Basic Qualifications) Currently pursuing a degree from an accredited college or university.Available to work full-time throughout the 12-week Summer 2027 internship.Legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship. What Will Put You Ahead Strong analytical and problem-solving skills. Interest in Information Systems, business technology, or process improvement. Excellent organizational and communication skills, including the ability to present to groups. Ability to conduct detailed research and translate insights into actionable recommendations. For this role, we anticipate paying $25 per hour.At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.Hiring PhilosophyAll Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.Who We AreAs a Koch company, Molex is a leading supplier of connectors and interconnect components, driving innovation in electronics and supporting industries from automotive to health care and consumer to data communications. The thousands of innovators who work for Molex have made us a global electronics leader. Our experienced people, groundbreaking products and leading-edge technologies help us deliver a wider array of solutions to more markets than ever before.At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.Our BenefitsOur goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.Equal OpportunitiesEqual Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aquí, or tu).#LI-AI1

Koch
Intern
Verified 3d agoPosted 13 days ago