Senior Manager, Consumer Solutions

VisaMY - Kuala Lumpur, Malaysiafull timeSenior
ActiveVerified 15h ago

Job description

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

What a Senior Manager, Consumer Solutions does at Visa:

  • Responsible for Malaysia growth product solution planning and implementation across emerging and strategic product capabilities, including Visa Flexible Credentials, Visa Agentic Commerce, Stablecoin-related solutions.
  • Lead development of Go-To-Market plans for Visa’s next-generation consumer capabilities, working closely with clients to identify relevant use cases, value propositions and commercialization opportunities.
  • Drive market strategy and client engagement for Visa Flexible Credentials, including flexible credential propositions, cardholder choice, funding-source flexibility and issuer enablement opportunities.
  • Lead commercialization of Visa’s latest issuing and acceptance product, including solutions that help consumers pay seamlessly and enable sellers / micro-merchants to accept payments across Visa’s network.
  • Support the development of Malaysia’s strategy for Visa Agentic Commerce, including AI-enabled commerce, agentic payment experiences, tokenized credentials, consumer consent, authentication, trusted agent interactions and ecosystem readiness.
  • Support market exploration and commercialization discussions for Stablecoin and digital currency–related payment opportunities, including settlement, payouts, cross-border use cases and emerging client propositions.
  • Develop market-facing thought leadership and client materials on future commerce themes such as AI commerce, wallets, embedded payments, tokenization, alternative rails, stablecoins and digital identity.
  • Collaborate with various Visa internal stakeholders including Country Management, Business Development, Hub Products, Value Added Services, Consulting & Analytics, Marketing, Corporate Communications, Risk, Operations, Compliance, Legal and Finance to deliver country goals and strategic priorities.
  • Lead as a subject matter expert in consumer product and solutions strategy, including product roadmap shaping, solution design, client prioritization, pricing inputs, infrastructure readiness and go-to-market execution.
  • Build strong working relationships with issuers, fintechs, digital wallets, acquirers, merchants and ecosystem partners to ensure successful implementation of product platforms and solution pilots.
  • Work closely with Account Executives and functional teams on key strategic initiatives that drive payment volume growth, new credentials, digital adoption, acceptance expansion, revenue growth and broader Visa network relevance.
  • Partner with regional and global product teams to provide market feedback, influence product development, and localize Visa capabilities for Malaysia’s regulatory, client and consumer landscape.
  • Monitor market trends, competitor developments, regulatory changes and client needs to identify new opportunities for Visa to capture growth in emerging payments and future commerce.

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

What you will need:

  • At least 8+ years of payments industry and progressively responsible business experience
  • Extensive experience in designing, developing and launching payments products in Malaysia
  • Strong analytical and creative problem-solving skills with a keen eye for data extraction, manipulation and insight development with limited data
  • Be a leader, self-motivated and demonstrate the ability to influence and communicate effectively
  • Excellent written and verbal communication skills, interpersonal and presentation skills, and proven ability to influence and communicate effectively

What will also help:

  • Work experience in retail banking, digital banking, fintech, payments consulting, merchant acquiring, digital wallets, card issuing, product strategy or payment innovation.
  • Advanced knowledge of Malaysia’s payments landscape, including banks, wallets, e-money issuers, acquirers, PayNet / DuitNow QR, contactless payments, domestic payment trends and emerging regulatory themes.
  • Experience working with senior client stakeholders across banks, fintechs, merchants, acquirers or technology partners.
  • Exposure to AI, agentic commerce, digital identity, blockchain, stablecoins, tokenized deposits or digital asset payment infrastructure.
  • Ability to create client-ready materials, product narratives, strategy papers, business cases and executive presentations.
  • Comfortable working independently while also collaborating effectively across functional lines and regional / global teams.
  • Ability to be creative, structured and pragmatic in managing competing priorities to achieve commercial outcomes.
  • Strong curiosity for innovation and a passion for shaping the future of consumer payments in Malaysia.

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

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