Job description
Client Manager is responsible for overall relationship management of accounts over $10Mn portfolio. Building strong client relationships, ensuring satisfaction by acting as the main point of contact, resolving issues, understanding needs, and identifying new opportunities to boost loyalty and footprints across the portfolio.
Roles and Responsibilities:
Roles and Responsibilities:- Relationship building: Cultivate strong, long-term relationships with key clients through regular communication and regular connect by being onsite . Responsible for the overall P&L of the allocated portfolio of accounts.
- Engagement Governance: Ensure that the delivery teams are carrying out regular MBR/QBR and actions are being tracked. Understand client feedback and ensure that the feedbacks are incorporated in the engagements by delivery teams
- Align with customer strategies: Build strong rapport with the customer stakeholders and understand their strategies and key investment areas. Create account plans to align with the customer priorities
- Contract management: Ensure all SoW/PO are properly followed up for signatures. Become single point of contact for all contractual & commercial discussions with the customer stakeholders.