Senior Executive – E BL Pre-Sales Spec.

Description

We are looking for A Senior Executive - E/BL Pre-Sales Specialist that will handle the following :

• Approach e/BL shippers and discuss with them potential consignees

• Approach agreed consignees and discuss with them the ZIM e/BL solution

• Approach e/BL shippers and discuss with them potential consignees

• Approach agreed consignees and discuss with them the ZIM e/BL solution

• On-board consignees by way of explaining the benefits, support their registration and the basic installations as required.

• Make sure all parties V-Cards are updated/exchanged between all relevant parties

• Work with the customers on applying the e/BL to all possible routes

• On-board consignees by way of support to their registration and activation processes and the basic installations as required.

• Make sure all parties V-Cards are updated

• Update ZIM IT and Customer services on new onboardings

• Provide support where needed to the customer

• Escalate to ZIM and WAVE where needed

• Adopt client complaints and follow up the resolution

• Solve ad-hoc problems/transfer service issues to relevant department

• Monitor customer performance

• Comply with tracking and reporting requirements

Requirements

You will need to have :

• Excellent Communication in English / Local Languages

• Minimum Graduate

• Proven experience in sales

• Good understanding of technical support