Senior
Verified Sep 20, 2026Posted last month
Job description
Role description
Position SummaryThe Shopfloor Support Engineer will provide onsite operational and technical support for Manufacturing Execution Systems MES and related shopfloor applications The role focuses on ensuring uninterrupted manufacturing operations by resolving production issues supporting end users coordinating with application support teams and assisting with system deployments and validationsThe resource will act as the first point of contact for manufacturing users during production hours and ensure timely incident resolution while maintaining high system availabilityKey ResponsibilitiesProduction SupportProvide firstlevel onsite support for MES and shopfloor applications
Monitor production systems and proactively identify operational issues
Respond to production incidents within agreed SLA timelines
Troubleshoot application configuration and userrelated issues
Escalate complex issues to L2L3 support teams with complete diagnostic information
Track incidents through closure and provide timely status updates Position SummaryThe Shopfloor Support Engineer will provide onsite operational and technical support for Manufacturing Execution Systems MES and related shopfloor applications The role focuses on ensuring uninterrupted manufacturing operations by resolving production issues supporting end users coordinating with application support teams and assisting with system deployments and validationsThe resource will act as the first point of contact for manufacturing users during production hours and ensure timely incident resolution while maintaining high system availability
Key ResponsibilitiesProduction SupportProvide firstlevel onsite support for MES and shopfloor applicationsMonitor production systems and proactively identify operational issuesRespond to production incidents within agreed SLA timelinesTroubleshoot application configuration and userrelated issuesEscalate complex issues to L2L3 support teams with complete diagnostic informationTrack incidents through closure and provide timely status updates