Senior Engineer - Cloud & Infra Management

Role description

Job Title IT Client Success Site Support Specialist Contract Worker

Location Frisco, TX

About the Role

We are seeking an IT Client Success Site Support Specialist to deliver responsive high quality technology support for employees across corporate offices .

This role focuses primarily on resolving IT support tickets and providing remote support to employees companywide while serving as onsite backup to the primary Frisco site support technician.

The successful candidate will support Windows macOS mobile devices and cloud based desktops with a strong focus on customer experience and consistent service delivery.

Key Responsibilities

Create manage and resolve IT support tickets in accordance with established service standards and SLAs.

Provide remote technical support to employees across multiple locations.

Provide hardware and software support including installation troubleshooting and enduser guidance.

Support employee onboarding by preparing configuring and deploying devices.

Assist with IT asset lifecycle activities.

Serve as backup to the primary site support technician.

Support conference room technology including Microsoft Teams Rooms.

Provide technical support for onsite and virtual live events.

Maintain technical documentation and knowledge articles.

Identify recurring issues and recommend improvements.