Job description
Build, lead, and develop a high-performing team of strategic operations professionals, setting clear direction, priorities, and standards for the work. Hire, onboard, and grow talent; coach individual contributors on executive operations, stakeholder management, and business acumen. Set the quality bar for the team's deliverables and hold the team accountable for the timeliness, accuracy, and business impact of every rhythm. Foster an inclusive, resilient, and engaged team culture that thrives in a fast-paced, high-visibility environment. Rhythm of Business Own and evolve the Core organization's executive operating model, keeping leadership focus aligned to the highest-impact business priorities. Be first and best with AI usage to automate business processes across each rhythm, driving operational efficiency and productivity. Direct the governance that translates strategic objectives into measurable execution and clear accountability across the organization. Partner with senior leaders to surface emerging opportunities, business risks, and cross-organizational dependencies early through the operating cadence. Connect the dots across the executive rhythms to ensure critical decisions and asks are getting surfaced from Field through to SLT. Disseminate actions and communications from the executive rhythms out to the Field in partnership with the CCS Landing team. Establish and scale frameworks that strengthen transparency, decision-making, and cross-functional alignment across business priorities. Ensure executive discussions convert into outcomes through clear ownership, commitments, and organizational follow-through. Guide the team in synthesizing insight from across the organization into trends, opportunities, barriers, and the strategic actions that need senior leadership engagement. Partner with business leaders to frame complex challenges into clear decisions, recommendations, and executive-ready discussions. Connect business priorities, performance outcomes, and leadership actions across Core, CSA, and field organizations. Enable confident leadership decisions through compelling business narratives, data-driven insight, and a clear articulation of business impact. Serve as the Manager interface between Core Strategy & Operations, Field, Solution Area, and SE&O leadership, keeping priorities, initiatives, and business objectives aligned globally. Operating Model & Continuous Improvement Set the standards, tools, and mechanisms that make the organization's business rhythms repeatable, scalable, and efficient. Identify where cadence, tooling, or process can be simplified or automated to reduce overhead and raise the quality of decisions, and lead the team to implement those improvements. Role-model and drive team adoption of new capabilities, including AI, to raise the bar on how strategic operations are run. Orchestrates and influences without authority across many teams and organizational boundaries. Builder and systems thinker; brings structure, rigor, and a scalable operating model to ambiguity. Executive presence and storytelling that lands with senior audiences. Bias for execution and relentless follow-through, holding both the team and cross-functional partners accountable. Thrives in fast-moving, high-performance environments and raises the bar for those around them. Bachelor's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvement OR equivalent experience. 6+ years management (e.g., people, project, process, vendor, change) experience. Master's Degree in Business, Operations, Finance, or related field AND 12+ years experience program management, process management, or process improvement OR Bachelor's Degree in Business, Operations, Finance, or related field AND 15+ years experience in program management , process management, or process improvement OR equivalent experience 8+ years people management experience. Demonstrated experience designing and running executive rhythms of business (e.g., monthly and quarterly business reviews and operating cadences) for senior leadership. Proven ability to orchestrate and influence across matrixed organizations, including at the CVP and SLT level, without relying solely on direct authority. Solid track record leading teams that manage work-back schedules, action tracking, and follow-through across multiple concurrent workstreams. Executive communication, with the ability to set the bar for SLT-ready agendas, materials, and narratives. Ability to synthesize performance data, insights, blockers, and asks into clear, decision-ready recommendations—and to build that capability in a team. Experience partnering across sales, finance, marketing, and field or regional teams. Comfort operating in ambiguity and evolving strategic contexts, and bringing structure to it on behalf of a team. Must be based in the United States; Redmond/Puget Sound area strongly preferred Experience leading teams that support SLT-level or executive business reviews. [9.1] Background in investment or funding governance, or financial operations. Experience spanning both corporate strategy and field or regional operations. Demonstrated curiosity and growth mindset, including early adoption of new AI capabilities and role-modeling "customer zero" for the team.