Job description
Job Purpose
Join Emirates and be part of a global airline recognised for delivering exceptional customer experiences and connecting people and businesses across the world. We are looking for a customer-focused and commercially minded professional to join our team in Pakistan and play a key role in delivering our service and sales objectives.
We are looking for a customer-focused and commercially driven professional to join Emirates as a Senior Customer Sales & Services Agent – Retail. This is an exciting opportunity to be part of a world-class airline and play a key role in delivering exceptional customer experiences while supporting Emirates’ commercial objectives in Pakistan.
In this role, you will provide a high standard of customer service, assist customers with their travel plans, issue and amend tickets, and actively promote Emirates fares, products and services. You will identify customer needs, create sales opportunities and support revenue growth while ensuring all interactions meet the required quality and service standards. You will also assist Travel Agents with bookings, special arrangements, fares and ticketing formalities, and handle more complex queries and special service requirements.
As a team member, you will support the Customer Sales & Services Team Leader, act as a point of reference for complex bookings and challenging customer interactions, and provide guidance and support to other team members. Within the retail office, you will also support daily sales closing and banking, maintain required documentation and promotional material, and contribute to smooth and efficient retail operations.
Qualification
The ideal candidate should have at least GCSE or A Level education or equivalent, together with relevant experience in a contact centre, reservations office, airline or travel industry environment. Strong knowledge of fares and ticketing, reservations systems, Skywards and travel industry procedures is important, along with good communication, customer service and PC skills. Fluency in additional languages will be an advantage.
If you are passionate about aviation, customer service and sales, and have the confidence to take on a senior role within a dynamic retail environment, we would love to hear from you. Join Emirates and be part of a team that connects people and places while creating exceptional customer experiences.
Salary & benefits
We offer a competitive salary
We also offer a comprehensive benefits package aligned with the role, experience and company employment terms.