Senior Consultant, Senior Business Analyst, ServiceNow, Technology & Transformation

Basic information Location Bristol, Edinburgh, Glasgow, London, Manchester Business Line Technology & Transformation Job Type Permanent / FTC Date published 12-Aug-2026 Req # 24624 Job description Connect to your IndustryAt Deloitte we help clients around the world help resolve their most critical information and technology challenges, across the breadth of IT & Digital, from strategy through to implementation and managed services. With a team of more than 1700 people working in Technology in the UK, we bring our passion, experience, and technology skills to bear on our clients most high-profile technology projects. Our ServiceNow capability is a rapidly growing part of our business. As a ‘Global ServiceNow Partner’ we provide services across all four Partner capacities to our global clients. We transform businesses through the design and implementation of ServiceNow, developing innovative solutions on the platform to tackle our clients most pressing needs. We focus on delivering high value sustainable change and business outcomes and work closely with ServiceNow leadership and product teams to address the future challenges faced by our clients.As part of our ServiceNow team, you will benefit from a role that gives you the opportunity to build, shape and innovate transformative solutions; leading client relationships and solution delivery as soon as you join. You will broaden your skills by working on complex, transformational solutions across a range of clients and gain valuable experience in developing and building businesses across our industries and our consulting network. Discover more about our ServiceNow capability at https://www.deloitte.com/global/en/alliances/servicenow.htmlConnect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.Connect to your opportunity As a Senior Consulting Business Analyst, you’ll be at the heart of our clients’ most ambitious digital transformations, you will be the essential bridge between ambitious client visions and actual, high-impact reality. We work with varied organizations in the world to solve their toughest, most complex challenges. Your role is to dive into these ambiguous environments, ask the right questions, and help shape digital and business transformations that genuinely change how industries operate.Here is what you will be enabled to achieve and experience with us:You'll shape the future of how enterprises operate. You will lead the discovery charge, diving into complex, ambiguous operations and guiding major clients to reimagine their workflows through the power of platform automation.You'll bridge the gap between big ideas and working technology. You’ll design the underlying functional blueprints, process workflows, and data integrations that make digital transformations work.You'll steer the agile ship. You will own the delivery rhythm—translating stakeholder ambitions into clear, precise user stories, running sprint ceremonies, and keeping our technical teams unblocked and moving at pace.You'll build deep, trusted partnerships. You will facilitate design workshops and drive alignment sessions, acting as the primary advisor whom senior stakeholders rely on to navigate critical program decisions.You'll expand your own leadership footprint. At Deloitte, we give you the space to lead. You will balance hands-on delivery with mentoring junior team members, helping the next generation of consulting talent.Connect to your skills and professional experience You're a collaborative problem-solver. You thrive in dynamic, fast-paced environments, tackling ambiguous challenges with a structured mind and a positive attitude. You are committed to helping our clients and teams succeed, growing our business every day without compromising on our high standards, integrity, or unique culture.As a Senior Business Analyst Consultant, you will own the discovery, design, and delivery of ServiceNow solutions that drive measurable transformation outcomes. You will connect platform capabilities to business value by translating client objectives into functional specifications and implementation roadmaps, leading workstream delivery, and partnering with stakeholders to enable sustainable change.Key ResponsibilitiesConduct business process discovery and analysis; understand current operations and transformation goalsTranslate business requirements into clear functional specifications, designs, and process workflowsCollaborate with technical teams on testing, validation, and deploymentParticipate in design reviews and stakeholder alignment sessionsDemonstrate understanding of one or more core ServiceNow module (ITSM/ITOM/CSM)Ability to translate business requirements into well informed user stories with clear acceptance criteria’sRun agile scrum ceremonies and drive the sprint development activitiesFacilitate design workshops; translate transformation ambitions into concrete solutionsIdentify process redesign and efficiency opportunities; recommend ServiceNow-enabled approachesMentor junior team members on discovery, design, and client engagementEssentials:Proven hands-on ServiceNow functional delivery experience, demonstrated ownership of discovery or design workstreamsHands-on experience across multiple ServiceNow modules on enterprise implementationsUnderstanding of IT and enterprise service management processesAbility to translate complex requirements into clear functional specs and roadmapsProficiency in documenting designs, process flows, and specificationsExperience with Agile/Scrum and ability to adapt frameworks to client contextStrong communication and presentation skills across diverse audiencesCritical thinking and problem-solving; recommend data-driven improvementsProven track record facilitating workshops and managing stakeholder expectationsPassion for delivery excellence and commitment to enabling client transformationDesirable:ServiceNow certifications (CSA, CIS) – validate capability but not the primary differentiatorFamiliarity with ServiceNow automation, reporting and workflow capabilitiesCertifies in ITIL Foundation or higher certificationsExperience mentoring consultants or leading practice capability initiativesConnect to your business - Technology and TransformationDistinctive thinking, deep expertise, innovation and collaborative working. That’s what connects us. That’s what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we’ll make an impact that matters. Enterprise, Technology and Performance Our clients want to achieve maximum value from digital transformation investments in Finance, Supply Chain and IT operations. That’s where we come in. By taking a holistic view of performance improvement, including strategy, process design and technology enablement, we support the smooth operation of transformations. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further details as you progress through the recruitment process, or you can contact the Independence team upon request.Connect with your colleagues “What I love most about my role is the measurable impact we create. We're not just configuring a platform; we are architects of transformation, using ServiceNow to solve real-world challenges for our clients. The best part is doing it alongside a team of brilliant, supportive, and driven individuals who are all committed to making a difference and helping each other grow”.- Teena, Technology & Transformation Our hybrid working policyYou’ll be based in one of our UK offices with hybrid working.At Deloitte we understand the importance of balancing your career alongside your home life. That’s why we’ll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you’ll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You’ll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter about the specific working requirements that may apply for your role.Our commitment to youMaking an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.Connect to your next step A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careersWPFULL SLTTECH BAENTER LOCOFFICEBasic information Location Bristol, Edinburgh, Glasgow, London, Manchester Business Line Technology & Transformation Job Type Permanent / FTC Date published 12-Aug-2026 Req # 24624 Job description Connect to your IndustryAt Deloitte we help clients around the world help resolve their most critical information and technology challenges, across the breadth of IT & Digital, from strategy through to implementation and managed services. With a team of more than 1700 people working in Technology in the UK, we bring our passion, experience, and technology skills to bear on our clients most high-profile technology projects. Our ServiceNow capability is a rapidly growing part of our business. As a ‘Global ServiceNow Partner’ we provide services across all four Partner capacities to our global clients. We transform businesses through the design and implementation of ServiceNow, developing innovative solutions on the platform to tackle our clients most pressing needs. We focus on delivering high value sustainable change and business outcomes and work closely with ServiceNow leadership and product teams to address the future challenges faced by our clients.As part of our ServiceNow team, you will benefit from a role that gives you the opportunity to build, shape and innovate transformative solutions; leading client relationships and solution delivery as soon as you join. You will broaden your skills by working on complex, transformational solutions across a range of clients and gain valuable experience in developing and building businesses across our industries and our consulting network. Discover more about our ServiceNow capability at https://www.deloitte.com/global/en/alliances/servicenow.htmlConnect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.Connect to your opportunity As a Senior Consulting Business Analyst, you’ll be at the heart of our clients’ most ambitious digital transformations, you will be the essential bridge between ambitious client visions and actual, high-impact reality. We work with varied organizations in the world to solve their toughest, most complex challenges. Your role is to dive into these ambiguous environments, ask the right questions, and help shape digital and business transformations that genuinely change how industries operate.Here is what you will be enabled to achieve and experience with us:You'll shape the future of how enterprises operate. You will lead the discovery charge, diving into complex, ambiguous operations and guiding major clients to reimagine their workflows through the power of platform automation.You'll bridge the gap between big ideas and working technology. You’ll design the underlying functional blueprints, process workflows, and data integrations that make digital transformations work.You'll steer the agile ship. You will own the delivery rhythm—translating stakeholder ambitions into clear, precise user stories, running sprint ceremonies, and keeping our technical teams unblocked and moving at pace.You'll build deep, trusted partnerships. You will facilitate design workshops and drive alignment sessions, acting as the primary advisor whom senior stakeholders rely on to navigate critical program decisions.You'll expand your own leadership footprint. At Deloitte, we give you the space to lead. You will balance hands-on delivery with mentoring junior team members, helping the next generation of consulting talent.Connect to your skills and professional experience You're a collaborative problem-solver. You thrive in dynamic, fast-paced environments, tackling ambiguous challenges with a structured mind and a positive attitude. You are committed to helping our clients and teams succeed, growing our business every day without compromising on our high standards, integrity, or unique culture.As a Senior Business Analyst Consultant, you will own the discovery, design, and delivery of ServiceNow solutions that drive measurable transformation outcomes. You will connect platform capabilities to business value by translating client objectives into functional specifications and implementation roadmaps, leading workstream delivery, and partnering with stakeholders to enable sustainable change.Key ResponsibilitiesConduct business process discovery and analysis; understand current operations and transformation goalsTranslate business requirements into clear functional specifications, designs, and process workflowsCollaborate with technical teams on testing, validation, and deploymentParticipate in design reviews and stakeholder alignment sessionsDemonstrate understanding of one or more core ServiceNow module (ITSM/ITOM/CSM)Ability to translate business requirements into well informed user stories with clear acceptance criteria’sRun agile scrum ceremonies and drive the sprint development activitiesFacilitate design workshops; translate transformation ambitions into concrete solutionsIdentify process redesign and efficiency opportunities; recommend ServiceNow-enabled approachesMentor junior team members on discovery, design, and client engagementEssentials:Proven hands-on ServiceNow functional delivery experience, demonstrated ownership of discovery or design workstreamsHands-on experience across multiple ServiceNow modules on enterprise implementationsUnderstanding of IT and enterprise service management processesAbility to translate complex requirements into clear functional specs and roadmapsProficiency in documenting designs, process flows, and specificationsExperience with Agile/Scrum and ability to adapt frameworks to client contextStrong communication and presentation skills across diverse audiencesCritical thinking and problem-solving; recommend data-driven improvementsProven track record facilitating workshops and managing stakeholder expectationsPassion for delivery excellence and commitment to enabling client transformationDesirable:ServiceNow certifications (CSA, CIS) – validate capability but not the primary differentiatorFamiliarity with ServiceNow automation, reporting and workflow capabilitiesCertifies in ITIL Foundation or higher certificationsExperience mentoring consultants or leading practice capability initiativesConnect to your business - Technology and TransformationDistinctive thinking, deep expertise, innovation and collaborative working. That’s what connects us. That’s what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we’ll make an impact that matters. Enterprise, Technology and Performance Our clients want to achieve maximum value from digital transformation investments in Finance, Supply Chain and IT operations. That’s where we come in. By taking a holistic view of performance improvement, including strategy, process design and technology enablement, we support the smooth operation of transformations. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further details as you progress through the recruitment process, or you can contact the Independence team upon request.Connect with your colleagues “What I love most about my role is the measurable impact we create. We're not just configuring a platform; we are architects of transformation, using ServiceNow to solve real-world challenges for our clients. The best part is doing it alongside a team of brilliant, supportive, and driven individuals who are all committed to making a difference and helping each other grow”.- Teena, Technology & Transformation Our hybrid working policyYou’ll be based in one of our UK offices with hybrid working.At Deloitte we understand the importance of balancing your career alongside your home life. That’s why we’ll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you’ll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You’ll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter about the specific working requirements that may apply for your role.Our commitment to youMaking an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.Connect to your next step A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careersWPFULL SLTTECH BAENTER LOCOFFICEBasic informationBasic information

Basic information

Location Bristol, Edinburgh, Glasgow, London, Manchester Business Line Technology & Transformation Job Type Permanent / FTC Date published 12-Aug-2026 Req # 24624Location Bristol, Edinburgh, Glasgow, London, Manchester Business Line Technology & Transformation Job Type Permanent / FTC Date published 12-Aug-2026 Req # 24624Location Bristol, Edinburgh, Glasgow, London, ManchesterLocationBristol, Edinburgh, Glasgow, London, ManchesterBusiness Line Technology & TransformationBusiness LineTechnology & TransformationJob Type Permanent / FTCJob TypePermanent / FTCDate published 12-Aug-2026Date published12-Aug-2026Req # 24624Req #24624Job descriptionJob description

Job description

Connect to your IndustryAt Deloitte we help clients around the world help resolve their most critical information and technology challenges, across the breadth of IT & Digital, from strategy through to implementation and managed services. With a team of more than 1700 people working in Technology in the UK, we bring our passion, experience, and technology skills to bear on our clients most high-profile technology projects. Our ServiceNow capability is a rapidly growing part of our business. As a ‘Global ServiceNow Partner’ we provide services across all four Partner capacities to our global clients. We transform businesses through the design and implementation of ServiceNow, developing innovative solutions on the platform to tackle our clients most pressing needs. We focus on delivering high value sustainable change and business outcomes and work closely with ServiceNow leadership and product teams to address the future challenges faced by our clients.As part of our ServiceNow team, you will benefit from a role that gives you the opportunity to build, shape and innovate transformative solutions; leading client relationships and solution delivery as soon as you join. You will broaden your skills by working on complex, transformational solutions across a range of clients and gain valuable experience in developing and building businesses across our industries and our consulting network. Discover more about our ServiceNow capability at https://www.deloitte.com/global/en/alliances/servicenow.htmlConnect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.Connect to your opportunity As a Senior Consulting Business Analyst, you’ll be at the heart of our clients’ most ambitious digital transformations, you will be the essential bridge between ambitious client visions and actual, high-impact reality. We work with varied organizations in the world to solve their toughest, most complex challenges. Your role is to dive into these ambiguous environments, ask the right questions, and help shape digital and business transformations that genuinely change how industries operate.Here is what you will be enabled to achieve and experience with us:You'll shape the future of how enterprises operate. You will lead the discovery charge, diving into complex, ambiguous operations and guiding major clients to reimagine their workflows through the power of platform automation.You'll bridge the gap between big ideas and working technology. You’ll design the underlying functional blueprints, process workflows, and data integrations that make digital transformations work.You'll steer the agile ship. You will own the delivery rhythm—translating stakeholder ambitions into clear, precise user stories, running sprint ceremonies, and keeping our technical teams unblocked and moving at pace.You'll build deep, trusted partnerships. You will facilitate design workshops and drive alignment sessions, acting as the primary advisor whom senior stakeholders rely on to navigate critical program decisions.You'll expand your own leadership footprint. At Deloitte, we give you the space to lead. You will balance hands-on delivery with mentoring junior team members, helping the next generation of consulting talent.Connect to your skills and professional experience You're a collaborative problem-solver. You thrive in dynamic, fast-paced environments, tackling ambiguous challenges with a structured mind and a positive attitude. You are committed to helping our clients and teams succeed, growing our business every day without compromising on our high standards, integrity, or unique culture.As a Senior Business Analyst Consultant, you will own the discovery, design, and delivery of ServiceNow solutions that drive measurable transformation outcomes. You will connect platform capabilities to business value by translating client objectives into functional specifications and implementation roadmaps, leading workstream delivery, and partnering with stakeholders to enable sustainable change.Key ResponsibilitiesConduct business process discovery and analysis; understand current operations and transformation goalsTranslate business requirements into clear functional specifications, designs, and process workflowsCollaborate with technical teams on testing, validation, and deploymentParticipate in design reviews and stakeholder alignment sessionsDemonstrate understanding of one or more core ServiceNow module (ITSM/ITOM/CSM)Ability to translate business requirements into well informed user stories with clear acceptance criteria’sRun agile scrum ceremonies and drive the sprint development activitiesFacilitate design workshops; translate transformation ambitions into concrete solutionsIdentify process redesign and efficiency opportunities; recommend ServiceNow-enabled approachesMentor junior team members on discovery, design, and client engagementEssentials:Proven hands-on ServiceNow functional delivery experience, demonstrated ownership of discovery or design workstreamsHands-on experience across multiple ServiceNow modules on enterprise implementationsUnderstanding of IT and enterprise service management processesAbility to translate complex requirements into clear functional specs and roadmapsProficiency in documenting designs, process flows, and specificationsExperience with Agile/Scrum and ability to adapt frameworks to client contextStrong communication and presentation skills across diverse audiencesCritical thinking and problem-solving; recommend data-driven improvementsProven track record facilitating workshops and managing stakeholder expectationsPassion for delivery excellence and commitment to enabling client transformationDesirable:ServiceNow certifications (CSA, CIS) – validate capability but not the primary differentiatorFamiliarity with ServiceNow automation, reporting and workflow capabilitiesCertifies in ITIL Foundation or higher certificationsExperience mentoring consultants or leading practice capability initiativesConnect to your business - Technology and TransformationDistinctive thinking, deep expertise, innovation and collaborative working. That’s what connects us. That’s what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we’ll make an impact that matters. Enterprise, Technology and Performance Our clients want to achieve maximum value from digital transformation investments in Finance, Supply Chain and IT operations. That’s where we come in. By taking a holistic view of performance improvement, including strategy, process design and technology enablement, we support the smooth operation of transformations. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further details as you progress through the recruitment process, or you can contact the Independence team upon request.Connect with your colleagues “What I love most about my role is the measurable impact we create. We're not just configuring a platform; we are architects of transformation, using ServiceNow to solve real-world challenges for our clients. The best part is doing it alongside a team of brilliant, supportive, and driven individuals who are all committed to making a difference and helping each other grow”.- Teena, Technology & Transformation Our hybrid working policyYou’ll be based in one of our UK offices with hybrid working.At Deloitte we understand the importance of balancing your career alongside your home life. That’s why we’ll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you’ll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You’ll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter about the specific working requirements that may apply for your role.Our commitment to youMaking an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.Connect to your next step A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careersWPFULL SLTTECH BAENTER LOCOFFICEConnect to your IndustryAt Deloitte we help clients around the world help resolve their most critical information and technology challenges, across the breadth of IT & Digital, from strategy through to implementation and managed services. With a team of more than 1700 people working in Technology in the UK, we bring our passion, experience, and technology skills to bear on our clients most high-profile technology projects. Our ServiceNow capability is a rapidly growing part of our business. As a ‘Global ServiceNow Partner’ we provide services across all four Partner capacities to our global clients. We transform businesses through the design and implementation of ServiceNow, developing innovative solutions on the platform to tackle our clients most pressing needs. We focus on delivering high value sustainable change and business outcomes and work closely with ServiceNow leadership and product teams to address the future challenges faced by our clients.As part of our ServiceNow team, you will benefit from a role that gives you the opportunity to build, shape and innovate transformative solutions; leading client relationships and solution delivery as soon as you join. You will broaden your skills by working on complex, transformational solutions across a range of clients and gain valuable experience in developing and building businesses across our industries and our consulting network. Discover more about our ServiceNow capability at https://www.deloitte.com/global/en/alliances/servicenow.htmlConnect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.Connect to your opportunity As a Senior Consulting Business Analyst, you’ll be at the heart of our clients’ most ambitious digital transformations, you will be the essential bridge between ambitious client visions and actual, high-impact reality. We work with varied organizations in the world to solve their toughest, most complex challenges. Your role is to dive into these ambiguous environments, ask the right questions, and help shape digital and business transformations that genuinely change how industries operate.Here is what you will be enabled to achieve and experience with us:You'll shape the future of how enterprises operate. You will lead the discovery charge, diving into complex, ambiguous operations and guiding major clients to reimagine their workflows through the power of platform automation.You'll bridge the gap between big ideas and working technology. You’ll design the underlying functional blueprints, process workflows, and data integrations that make digital transformations work.You'll steer the agile ship. You will own the delivery rhythm—translating stakeholder ambitions into clear, precise user stories, running sprint ceremonies, and keeping our technical teams unblocked and moving at pace.You'll build deep, trusted partnerships. You will facilitate design workshops and drive alignment sessions, acting as the primary advisor whom senior stakeholders rely on to navigate critical program decisions.You'll expand your own leadership footprint. At Deloitte, we give you the space to lead. You will balance hands-on delivery with mentoring junior team members, helping the next generation of consulting talent.Connect to your skills and professional experience You're a collaborative problem-solver. You thrive in dynamic, fast-paced environments, tackling ambiguous challenges with a structured mind and a positive attitude. You are committed to helping our clients and teams succeed, growing our business every day without compromising on our high standards, integrity, or unique culture.As a Senior Business Analyst Consultant, you will own the discovery, design, and delivery of ServiceNow solutions that drive measurable transformation outcomes. You will connect platform capabilities to business value by translating client objectives into functional specifications and implementation roadmaps, leading workstream delivery, and partnering with stakeholders to enable sustainable change.Key ResponsibilitiesConduct business process discovery and analysis; understand current operations and transformation goalsTranslate business requirements into clear functional specifications, designs, and process workflowsCollaborate with technical teams on testing, validation, and deploymentParticipate in design reviews and stakeholder alignment sessionsDemonstrate understanding of one or more core ServiceNow module (ITSM/ITOM/CSM)Ability to translate business requirements into well informed user stories with clear acceptance criteria’sRun agile scrum ceremonies and drive the sprint development activitiesFacilitate design workshops; translate transformation ambitions into concrete solutionsIdentify process redesign and efficiency opportunities; recommend ServiceNow-enabled approachesMentor junior team members on discovery, design, and client engagementEssentials:Proven hands-on ServiceNow functional delivery experience, demonstrated ownership of discovery or design workstreamsHands-on experience across multiple ServiceNow modules on enterprise implementationsUnderstanding of IT and enterprise service management processesAbility to translate complex requirements into clear functional specs and roadmapsProficiency in documenting designs, process flows, and specificationsExperience with Agile/Scrum and ability to adapt frameworks to client contextStrong communication and presentation skills across diverse audiencesCritical thinking and problem-solving; recommend data-driven improvementsProven track record facilitating workshops and managing stakeholder expectationsPassion for delivery excellence and commitment to enabling client transformationDesirable:ServiceNow certifications (CSA, CIS) – validate capability but not the primary differentiatorFamiliarity with ServiceNow automation, reporting and workflow capabilitiesCertifies in ITIL Foundation or higher certificationsExperience mentoring consultants or leading practice capability initiativesConnect to your business - Technology and TransformationDistinctive thinking, deep expertise, innovation and collaborative working. That’s what connects us. That’s what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we’ll make an impact that matters. Enterprise, Technology and Performance Our clients want to achieve maximum value from digital transformation investments in Finance, Supply Chain and IT operations. That’s where we come in. By taking a holistic view of performance improvement, including strategy, process design and technology enablement, we support the smooth operation of transformations. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further details as you progress through the recruitment process, or you can contact the Independence team upon request.Connect with your colleagues “What I love most about my role is the measurable impact we create. We're not just configuring a platform; we are architects of transformation, using ServiceNow to solve real-world challenges for our clients. The best part is doing it alongside a team of brilliant, supportive, and driven individuals who are all committed to making a difference and helping each other grow”.- Teena, Technology & Transformation Our hybrid working policyYou’ll be based in one of our UK offices with hybrid working.At Deloitte we understand the importance of balancing your career alongside your home life. That’s why we’ll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you’ll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You’ll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter about the specific working requirements that may apply for your role.Our commitment to youMaking an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.Connect to your next step A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careersWPFULL SLTTECH BAENTER LOCOFFICEConnect to your IndustryAt Deloitte we help clients around the world help resolve their most critical information and technology challenges, across the breadth of IT & Digital, from strategy through to implementation and managed services. With a team of more than 1700 people working in Technology in the UK, we bring our passion, experience, and technology skills to bear on our clients most high-profile technology projects. Our ServiceNow capability is a rapidly growing part of our business. As a ‘Global ServiceNow Partner’ we provide services across all four Partner capacities to our global clients. We transform businesses through the design and implementation of ServiceNow, developing innovative solutions on the platform to tackle our clients most pressing needs. We focus on delivering high value sustainable change and business outcomes and work closely with ServiceNow leadership and product teams to address the future challenges faced by our clients.As part of our ServiceNow team, you will benefit from a role that gives you the opportunity to build, shape and innovate transformative solutions; leading client relationships and solution delivery as soon as you join. You will broaden your skills by working on complex, transformational solutions across a range of clients and gain valuable experience in developing and building businesses across our industries and our consulting network. Discover more about our ServiceNow capability at https://www.deloitte.com/global/en/alliances/servicenow.htmlConnect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.Connect to your opportunity As a Senior Consulting Business Analyst, you’ll be at the heart of our clients’ most ambitious digital transformations, you will be the essential bridge between ambitious client visions and actual, high-impact reality. We work with varied organizations in the world to solve their toughest, most complex challenges. Your role is to dive into these ambiguous environments, ask the right questions, and help shape digital and business transformations that genuinely change how industries operate.Here is what you will be enabled to achieve and experience with us:You'll shape the future of how enterprises operate. You will lead the discovery charge, diving into complex, ambiguous operations and guiding major clients to reimagine their workflows through the power of platform automation.You'll bridge the gap between big ideas and working technology. You’ll design the underlying functional blueprints, process workflows, and data integrations that make digital transformations work.You'll steer the agile ship. You will own the delivery rhythm—translating stakeholder ambitions into clear, precise user stories, running sprint ceremonies, and keeping our technical teams unblocked and moving at pace.You'll build deep, trusted partnerships. You will facilitate design workshops and drive alignment sessions, acting as the primary advisor whom senior stakeholders rely on to navigate critical program decisions.You'll expand your own leadership footprint. At Deloitte, we give you the space to lead. You will balance hands-on delivery with mentoring junior team members, helping the next generation of consulting talent.Connect to your skills and professional experience You're a collaborative problem-solver. You thrive in dynamic, fast-paced environments, tackling ambiguous challenges with a structured mind and a positive attitude. You are committed to helping our clients and teams succeed, growing our business every day without compromising on our high standards, integrity, or unique culture.As a Senior Business Analyst Consultant, you will own the discovery, design, and delivery of ServiceNow solutions that drive measurable transformation outcomes. You will connect platform capabilities to business value by translating client objectives into functional specifications and implementation roadmaps, leading workstream delivery, and partnering with stakeholders to enable sustainable change.Key ResponsibilitiesConduct business process discovery and analysis; understand current operations and transformation goalsTranslate business requirements into clear functional specifications, designs, and process workflowsCollaborate with technical teams on testing, validation, and deploymentParticipate in design reviews and stakeholder alignment sessionsDemonstrate understanding of one or more core ServiceNow module (ITSM/ITOM/CSM)Ability to translate business requirements into well informed user stories with clear acceptance criteria’sRun agile scrum ceremonies and drive the sprint development activitiesFacilitate design workshops; translate transformation ambitions into concrete solutionsIdentify process redesign and efficiency opportunities; recommend ServiceNow-enabled approachesMentor junior team members on discovery, design, and client engagementEssentials:Proven hands-on ServiceNow functional delivery experience, demonstrated ownership of discovery or design workstreamsHands-on experience across multiple ServiceNow modules on enterprise implementationsUnderstanding of IT and enterprise service management processesAbility to translate complex requirements into clear functional specs and roadmapsProficiency in documenting designs, process flows, and specificationsExperience with Agile/Scrum and ability to adapt frameworks to client contextStrong communication and presentation skills across diverse audiencesCritical thinking and problem-solving; recommend data-driven improvementsProven track record facilitating workshops and managing stakeholder expectationsPassion for delivery excellence and commitment to enabling client transformationDesirable:ServiceNow certifications (CSA, CIS) – validate capability but not the primary differentiatorFamiliarity with ServiceNow automation, reporting and workflow capabilitiesCertifies in ITIL Foundation or higher certificationsExperience mentoring consultants or leading practice capability initiativesConnect to your business - Technology and TransformationDistinctive thinking, deep expertise, innovation and collaborative working. That’s what connects us. That’s what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we’ll make an impact that matters. Enterprise, Technology and Performance Our clients want to achieve maximum value from digital transformation investments in Finance, Supply Chain and IT operations. That’s where we come in. By taking a holistic view of performance improvement, including strategy, process design and technology enablement, we support the smooth operation of transformations. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further details as you progress through the recruitment process, or you can contact the Independence team upon request.Connect with your colleagues “What I love most about my role is the measurable impact we create. We're not just configuring a platform; we are architects of transformation, using ServiceNow to solve real-world challenges for our clients. The best part is doing it alongside a team of brilliant, supportive, and driven individuals who are all committed to making a difference and helping each other grow”.- Teena, Technology & Transformation Our hybrid working policyYou’ll be based in one of our UK offices with hybrid working.At Deloitte we understand the importance of balancing your career alongside your home life. That’s why we’ll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you’ll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You’ll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter about the specific working requirements that may apply for your role.Our commitment to youMaking an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.Connect to your next step A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careersWPFULL SLTTECH BAENTER LOCOFFICEConnect to your IndustryAt Deloitte we help clients around the world help resolve their most critical information and technology challenges, across the breadth of IT & Digital, from strategy through to implementation and managed services. With a team of more than 1700 people working in Technology in the UK, we bring our passion, experience, and technology skills to bear on our clients most high-profile technology projects. Our ServiceNow capability is a rapidly growing part of our business. As a ‘Global ServiceNow Partner’ we provide services across all four Partner capacities to our global clients. We transform businesses through the design and implementation of ServiceNow, developing innovative solutions on the platform to tackle our clients most pressing needs. We focus on delivering high value sustainable change and business outcomes and work closely with ServiceNow leadership and product teams to address the future challenges faced by our clients.As part of our ServiceNow team, you will benefit from a role that gives you the opportunity to build, shape and innovate transformative solutions; leading client relationships and solution delivery as soon as you join. You will broaden your skills by working on complex, transformational solutions across a range of clients and gain valuable experience in developing and building businesses across our industries and our consulting network. Discover more about our ServiceNow capability at https://www.deloitte.com/global/en/alliances/servicenow.htmlConnect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.Connect to your opportunity As a Senior Consulting Business Analyst, you’ll be at the heart of our clients’ most ambitious digital transformations, you will be the essential bridge between ambitious client visions and actual, high-impact reality. We work with varied organizations in the world to solve their toughest, most complex challenges. Your role is to dive into these ambiguous environments, ask the right questions, and help shape digital and business transformations that genuinely change how industries operate.Here is what you will be enabled to achieve and experience with us:You'll shape the future of how enterprises operate. You will lead the discovery charge, diving into complex, ambiguous operations and guiding major clients to reimagine their workflows through the power of platform automation.You'll bridge the gap between big ideas and working technology. You’ll design the underlying functional blueprints, process workflows, and data integrations that make digital transformations work.You'll steer the agile ship. You will own the delivery rhythm—translating stakeholder ambitions into clear, precise user stories, running sprint ceremonies, and keeping our technical teams unblocked and moving at pace.You'll build deep, trusted partnerships. You will facilitate design workshops and drive alignment sessions, acting as the primary advisor whom senior stakeholders rely on to navigate critical program decisions.You'll expand your own leadership footprint. At Deloitte, we give you the space to lead. You will balance hands-on delivery with mentoring junior team members, helping the next generation of consulting talent.Connect to your skills and professional experience You're a collaborative problem-solver. You thrive in dynamic, fast-paced environments, tackling ambiguous challenges with a structured mind and a positive attitude. You are committed to helping our clients and teams succeed, growing our business every day without compromising on our high standards, integrity, or unique culture.As a Senior Business Analyst Consultant, you will own the discovery, design, and delivery of ServiceNow solutions that drive measurable transformation outcomes. You will connect platform capabilities to business value by translating client objectives into functional specifications and implementation roadmaps, leading workstream delivery, and partnering with stakeholders to enable sustainable change.Key ResponsibilitiesConduct business process discovery and analysis; understand current operations and transformation goalsTranslate business requirements into clear functional specifications, designs, and process workflowsCollaborate with technical teams on testing, validation, and deploymentParticipate in design reviews and stakeholder alignment sessionsDemonstrate understanding of one or more core ServiceNow module (ITSM/ITOM/CSM)Ability to translate business requirements into well informed user stories with clear acceptance criteria’sRun agile scrum ceremonies and drive the sprint development activitiesFacilitate design workshops; translate transformation ambitions into concrete solutionsIdentify process redesign and efficiency opportunities; recommend ServiceNow-enabled approachesMentor junior team members on discovery, design, and client engagementEssentials:Proven hands-on ServiceNow functional delivery experience, demonstrated ownership of discovery or design workstreamsHands-on experience across multiple ServiceNow modules on enterprise implementationsUnderstanding of IT and enterprise service management processesAbility to translate complex requirements into clear functional specs and roadmapsProficiency in documenting designs, process flows, and specificationsExperience with Agile/Scrum and ability to adapt frameworks to client contextStrong communication and presentation skills across diverse audiencesCritical thinking and problem-solving; recommend data-driven improvementsProven track record facilitating workshops and managing stakeholder expectationsPassion for delivery excellence and commitment to enabling client transformationDesirable:ServiceNow certifications (CSA, CIS) – validate capability but not the primary differentiatorFamiliarity with ServiceNow automation, reporting and workflow capabilitiesCertifies in ITIL Foundation or higher certificationsExperience mentoring consultants or leading practice capability initiativesConnect to your business - Technology and TransformationDistinctive thinking, deep expertise, innovation and collaborative working. That’s what connects us. That’s what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we’ll make an impact that matters. Enterprise, Technology and Performance Our clients want to achieve maximum value from digital transformation investments in Finance, Supply Chain and IT operations. That’s where we come in. By taking a holistic view of performance improvement, including strategy, process design and technology enablement, we support the smooth operation of transformations. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further details as you progress through the recruitment process, or you can contact the Independence team upon request.Connect with your colleagues “What I love most about my role is the measurable impact we create. We're not just configuring a platform; we are architects of transformation, using ServiceNow to solve real-world challenges for our clients. The best part is doing it alongside a team of brilliant, supportive, and driven individuals who are all committed to making a difference and helping each other grow”.- Teena, Technology & Transformation Our hybrid working policyYou’ll be based in one of our UK offices with hybrid working.At Deloitte we understand the importance of balancing your career alongside your home life. That’s why we’ll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you’ll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You’ll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter about the specific working requirements that may apply for your role.Our commitment to youMaking an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.Connect to your next step A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careersWPFULL SLTTECH BAENTER LOCOFFICEConnect to your IndustryAt Deloitte we help clients around the world help resolve their most critical information and technology challenges, across the breadth of IT & Digital, from strategy through to implementation and managed services. With a team of more than 1700 people working in Technology in the UK, we bring our passion, experience, and technology skills to bear on our clients most high-profile technology projects. Our ServiceNow capability is a rapidly growing part of our business. As a ‘Global ServiceNow Partner’ we provide services across all four Partner capacities to our global clients. We transform businesses through the design and implementation of ServiceNow, developing innovative solutions on the platform to tackle our clients most pressing needs. We focus on delivering high value sustainable change and business outcomes and work closely with ServiceNow leadership and product teams to address the future challenges faced by our clients.As part of our ServiceNow team, you will benefit from a role that gives you the opportunity to build, shape and innovate transformative solutions; leading client relationships and solution delivery as soon as you join. You will broaden your skills by working on complex, transformational solutions across a range of clients and gain valuable experience in developing and building businesses across our industries and our consulting network. Discover more about our ServiceNow capability at https://www.deloitte.com/global/en/alliances/servicenow.htmlConnect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.Connect to your opportunity As a Senior Consulting Business Analyst, you’ll be at the heart of our clients’ most ambitious digital transformations, you will be the essential bridge between ambitious client visions and actual, high-impact reality. We work with varied organizations in the world to solve their toughest, most complex challenges. Your role is to dive into these ambiguous environments, ask the right questions, and help shape digital and business transformations that genuinely change how industries operate.Here is what you will be enabled to achieve and experience with us:You'll shape the future of how enterprises operate. You will lead the discovery charge, diving into complex, ambiguous operations and guiding major clients to reimagine their workflows through the power of platform automation.You'll bridge the gap between big ideas and working technology. You’ll design the underlying functional blueprints, process workflows, and data integrations that make digital transformations work.You'll steer the agile ship. You will own the delivery rhythm—translating stakeholder ambitions into clear, precise user stories, running sprint ceremonies, and keeping our technical teams unblocked and moving at pace.You'll build deep, trusted partnerships. You will facilitate design workshops and drive alignment sessions, acting as the primary advisor whom senior stakeholders rely on to navigate critical program decisions.You'll expand your own leadership footprint. At Deloitte, we give you the space to lead. You will balance hands-on delivery with mentoring junior team members, helping the next generation of consulting talent.Connect to your skills and professional experience You're a collaborative problem-solver. You thrive in dynamic, fast-paced environments, tackling ambiguous challenges with a structured mind and a positive attitude. You are committed to helping our clients and teams succeed, growing our business every day without compromising on our high standards, integrity, or unique culture.As a Senior Business Analyst Consultant, you will own the discovery, design, and delivery of ServiceNow solutions that drive measurable transformation outcomes. You will connect platform capabilities to business value by translating client objectives into functional specifications and implementation roadmaps, leading workstream delivery, and partnering with stakeholders to enable sustainable change.Key ResponsibilitiesConduct business process discovery and analysis; understand current operations and transformation goalsTranslate business requirements into clear functional specifications, designs, and process workflowsCollaborate with technical teams on testing, validation, and deploymentParticipate in design reviews and stakeholder alignment sessionsDemonstrate understanding of one or more core ServiceNow module (ITSM/ITOM/CSM)Ability to translate business requirements into well informed user stories with clear acceptance criteria’sRun agile scrum ceremonies and drive the sprint development activitiesFacilitate design workshops; translate transformation ambitions into concrete solutionsIdentify process redesign and efficiency opportunities; recommend ServiceNow-enabled approachesMentor junior team members on discovery, design, and client engagementEssentials:Proven hands-on ServiceNow functional delivery experience, demonstrated ownership of discovery or design workstreamsHands-on experience across multiple ServiceNow modules on enterprise implementationsUnderstanding of IT and enterprise service management processesAbility to translate complex requirements into clear functional specs and roadmapsProficiency in documenting designs, process flows, and specificationsExperience with Agile/Scrum and ability to adapt frameworks to client contextStrong communication and presentation skills across diverse audiencesCritical thinking and problem-solving; recommend data-driven improvementsProven track record facilitating workshops and managing stakeholder expectationsPassion for delivery excellence and commitment to enabling client transformationDesirable:ServiceNow certifications (CSA, CIS) – validate capability but not the primary differentiatorFamiliarity with ServiceNow automation, reporting and workflow capabilitiesCertifies in ITIL Foundation or higher certificationsExperience mentoring consultants or leading practice capability initiativesConnect to your business - Technology and TransformationDistinctive thinking, deep expertise, innovation and collaborative working. That’s what connects us. That’s what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we’ll make an impact that matters. Enterprise, Technology and Performance Our clients want to achieve maximum value from digital transformation investments in Finance, Supply Chain and IT operations. That’s where we come in. By taking a holistic view of performance improvement, including strategy, process design and technology enablement, we support the smooth operation of transformations. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further details as you progress through the recruitment process, or you can contact the Independence team upon request.Connect with your colleagues “What I love most about my role is the measurable impact we create. We're not just configuring a platform; we are architects of transformation, using ServiceNow to solve real-world challenges for our clients. The best part is doing it alongside a team of brilliant, supportive, and driven individuals who are all committed to making a difference and helping each other grow”.- Teena, Technology & Transformation Our hybrid working policyYou’ll be based in one of our UK offices with hybrid working.At Deloitte we understand the importance of balancing your career alongside your home life. That’s why we’ll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you’ll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You’ll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter about the specific working requirements that may apply for your role.Our commitment to youMaking an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.Connect to your next step A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careersWPFULL SLTTECH BAENTER LOCOFFICEConnect to your IndustryAt Deloitte we help clients around the world help resolve their most critical information and technology challenges, across the breadth of IT & Digital, from strategy through to implementation and managed services. With a team of more than 1700 people working in Technology in the UK, we bring our passion, experience, and technology skills to bear on our clients most high-profile technology projects. Our ServiceNow capability is a rapidly growing part of our business. As a ‘Global ServiceNow Partner’ we provide services across all four Partner capacities to our global clients. We transform businesses through the design and implementation of ServiceNow, developing innovative solutions on the platform to tackle our clients most pressing needs. We focus on delivering high value sustainable change and business outcomes and work closely with ServiceNow leadership and product teams to address the future challenges faced by our clients.As part of our ServiceNow team, you will benefit from a role that gives you the opportunity to build, shape and innovate transformative solutions; leading client relationships and solution delivery as soon as you join. You will broaden your skills by working on complex, transformational solutions across a range of clients and gain valuable experience in developing and building businesses across our industries and our consulting network. Discover more about our ServiceNow capability at https://www.deloitte.com/global/en/alliances/servicenow.htmlConnect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.Connect to your opportunity As a Senior Consulting Business Analyst, you’ll be at the heart of our clients’ most ambitious digital transformations, you will be the essential bridge between ambitious client visions and actual, high-impact reality. We work with varied organizations in the world to solve their toughest, most complex challenges. Your role is to dive into these ambiguous environments, ask the right questions, and help shape digital and business transformations that genuinely change how industries operate.Here is what you will be enabled to achieve and experience with us:You'll shape the future of how enterprises operate. You will lead the discovery charge, diving into complex, ambiguous operations and guiding major clients to reimagine their workflows through the power of platform automation.You'll bridge the gap between big ideas and working technology. You’ll design the underlying functional blueprints, process workflows, and data integrations that make digital transformations work.You'll steer the agile ship. You will own the delivery rhythm—translating stakeholder ambitions into clear, precise user stories, running sprint ceremonies, and keeping our technical teams unblocked and moving at pace.You'll build deep, trusted partnerships. You will facilitate design workshops and drive alignment sessions, acting as the primary advisor whom senior stakeholders rely on to navigate critical program decisions.You'll expand your own leadership footprint. At Deloitte, we give you the space to lead. You will balance hands-on delivery with mentoring junior team members, helping the next generation of consulting talent.Connect to your skills and professional experience You're a collaborative problem-solver. You thrive in dynamic, fast-paced environments, tackling ambiguous challenges with a structured mind and a positive attitude. You are committed to helping our clients and teams succeed, growing our business every day without compromising on our high standards, integrity, or unique culture.As a Senior Business Analyst Consultant, you will own the discovery, design, and delivery of ServiceNow solutions that drive measurable transformation outcomes. You will connect platform capabilities to business value by translating client objectives into functional specifications and implementation roadmaps, leading workstream delivery, and partnering with stakeholders to enable sustainable change.Key ResponsibilitiesConduct business process discovery and analysis; understand current operations and transformation goalsTranslate business requirements into clear functional specifications, designs, and process workflowsCollaborate with technical teams on testing, validation, and deploymentParticipate in design reviews and stakeholder alignment sessionsDemonstrate understanding of one or more core ServiceNow module (ITSM/ITOM/CSM)Ability to translate business requirements into well informed user stories with clear acceptance criteria’sRun agile scrum ceremonies and drive the sprint development activitiesFacilitate design workshops; translate transformation ambitions into concrete solutionsIdentify process redesign and efficiency opportunities; recommend ServiceNow-enabled approachesMentor junior team members on discovery, design, and client engagementEssentials:Proven hands-on ServiceNow functional delivery experience, demonstrated ownership of discovery or design workstreamsHands-on experience across multiple ServiceNow modules on enterprise implementationsUnderstanding of IT and enterprise service management processesAbility to translate complex requirements into clear functional specs and roadmapsProficiency in documenting designs, process flows, and specificationsExperience with Agile/Scrum and ability to adapt frameworks to client contextStrong communication and presentation skills across diverse audiencesCritical thinking and problem-solving; recommend data-driven improvementsProven track record facilitating workshops and managing stakeholder expectationsPassion for delivery excellence and commitment to enabling client transformationDesirable:ServiceNow certifications (CSA, CIS) – validate capability but not the primary differentiatorFamiliarity with ServiceNow automation, reporting and workflow capabilitiesCertifies in ITIL Foundation or higher certificationsExperience mentoring consultants or leading practice capability initiativesConnect to your business - Technology and TransformationDistinctive thinking, deep expertise, innovation and collaborative working. That’s what connects us. That’s what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we’ll make an impact that matters. Enterprise, Technology and Performance Our clients want to achieve maximum value from digital transformation investments in Finance, Supply Chain and IT operations. That’s where we come in. By taking a holistic view of performance improvement, including strategy, process design and technology enablement, we support the smooth operation of transformations. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further details as you progress through the recruitment process, or you can contact the Independence team upon request.Connect with your colleagues “What I love most about my role is the measurable impact we create. We're not just configuring a platform; we are architects of transformation, using ServiceNow to solve real-world challenges for our clients. The best part is doing it alongside a team of brilliant, supportive, and driven individuals who are all committed to making a difference and helping each other grow”.- Teena, Technology & Transformation Our hybrid working policyYou’ll be based in one of our UK offices with hybrid working.At Deloitte we understand the importance of balancing your career alongside your home life. That’s why we’ll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you’ll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You’ll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter about the specific working requirements that may apply for your role.Our commitment to youMaking an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.Connect to your next step A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careersWPFULL SLTTECH BAENTER LOCOFFICE

Connect to your Industry

Connect to your IndustryConnect to your Industry

At Deloitte we help clients around the world help resolve their most critical information and technology challenges, across the breadth of IT & Digital, from strategy through to implementation and managed services. With a team of more than 1700 people working in Technology in the UK, we bring our passion, experience, and technology skills to bear on our clients most high-profile technology projects.

At Deloitte we help clients around the world help resolve their most critical information and technology challenges, across the breadth of IT & Digital, from strategy through to implementation and managed services. With a team of more than 1700 people working in Technology in the UK, we bring our passion, experience, and technology skills to bear on our clients most high-profile technology projects.

Our ServiceNow capability is a rapidly growing part of our business. As a ‘Global ServiceNow Partner’ we provide services across all four Partner capacities to our global clients. We transform businesses through the design and implementation of ServiceNow, developing innovative solutions on the platform to tackle our clients most pressing needs. We focus on delivering high value sustainable change and business outcomes and work closely with ServiceNow leadership and product teams to address the future challenges faced by our clients.

Our ServiceNow capability is a rapidly growing part of our business. As a ‘Global ServiceNow Partner’ we provide services across all four Partner capacities to our global clients. We transform businesses through the design and implementation of ServiceNow, developing innovative solutions on the platform to tackle our clients most pressing needs. We focus on delivering high value sustainable change and business outcomes and work closely with ServiceNow leadership and product teams to address the future challenges faced by our clients.

As part of our ServiceNow team, you will benefit from a role that gives you the opportunity to build, shape and innovate transformative solutions; leading client relationships and solution delivery as soon as you join. You will broaden your skills by working on complex, transformational solutions across a range of clients and gain valuable experience in developing and building businesses across our industries and our consulting network.

As part of our ServiceNow team, you will benefit from a role that gives you the opportunity to build, shape and innovate transformative solutions; leading client relationships and solution delivery as soon as you join. You will broaden your skills by working on complex, transformational solutions across a range of clients and gain valuable experience in developing and building businesses across our industries and our consulting network.

Discover more about our ServiceNow capability at https://www.deloitte.com/global/en/alliances/servicenow.html

Discover more about our ServiceNow capability at https://www.deloitte.com/global/en/alliances/servicenow.htmlhttps://www.deloitte.com/global/en/alliances/servicenow.htmlhttps://www.deloitte.com/global/en/alliances/servicenow.html

Connect to your career at Deloitte

Connect to your career at DeloitteConnect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.

What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values.Whatever we do, wherever we are in the world, we lead the way, serve with integrity,lead the wayserve with integritytake care of each othertake care of each other, foster inclusion, and collaborate for measurable impact.foster inclusioncollaborate for measurable impactThese five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.

Connect to your opportunity

Connect to your opportunityConnect to your opportunity

As a Senior Consulting Business Analyst, you’ll be at the heart of our clients’ most ambitious digital transformations, you will be the essential bridge between ambitious client visions and actual, high-impact reality. We work with varied organizations in the world to solve their toughest, most complex challenges. Your role is to dive into these ambiguous environments, ask the right questions, and help shape digital and business transformations that genuinely change how industries operate.

As a Senior Consulting Business Analyst, you’ll be at the heart of our clients’ most ambitious digital transformations, you will be the essential bridge between ambitious client visions and actual, high-impact reality. We work with varied organizations in the world to solve their toughest, most complex challenges. Your role is to dive into these ambiguous environments, ask the right questions, and help shape digital and business transformations that genuinely change how industries operate.

Here is what you will be enabled to achieve and experience with us:

Here is what you will be enabled to achieve and experience with us:

• You'll shape the future of how enterprises operate. You will lead the discovery charge, diving into complex, ambiguous operations and guiding major clients to reimagine their workflows through the power of platform automation.

You'll shape the future of how enterprises operate. You will lead the discovery charge, diving into complex, ambiguous operations and guiding major clients to reimagine their workflows through the power of platform automation.

• You'll bridge the gap between big ideas and working technology. You’ll design the underlying functional blueprints, process workflows, and data integrations that make digital transformations work.

You'll bridge the gap between big ideas and working technology. You’ll design the underlying functional blueprints, process workflows, and data integrations that make digital transformations work.

• You'll steer the agile ship. You will own the delivery rhythm—translating stakeholder ambitions into clear, precise user stories, running sprint ceremonies, and keeping our technical teams unblocked and moving at pace.

You'll steer the agile ship. You will own the delivery rhythm—translating stakeholder ambitions into clear, precise user stories, running sprint ceremonies, and keeping our technical teams unblocked and moving at pace.

• You'll build deep, trusted partnerships. You will facilitate design workshops and drive alignment sessions, acting as the primary advisor whom senior stakeholders rely on to navigate critical program decisions.

You'll build deep, trusted partnerships. You will facilitate design workshops and drive alignment sessions, acting as the primary advisor whom senior stakeholders rely on to navigate critical program decisions.

• You'll expand your own leadership footprint. At Deloitte, we give you the space to lead. You will balance hands-on delivery with mentoring junior team members, helping the next generation of consulting talent.

You'll expand your own leadership footprint. At Deloitte, we give you the space to lead. You will balance hands-on delivery with mentoring junior team members, helping the next generation of consulting talent.

Connect to your skills and professional experience

Connect to your skills and professional experienceConnect to your skills and professional experience

You're a collaborative problem-solver. You thrive in dynamic, fast-paced environments, tackling ambiguous challenges with a structured mind and a positive attitude. You are committed to helping our clients and teams succeed, growing our business every day without compromising on our high standards, integrity, or unique culture.

You're a collaborative problem-solver. You thrive in dynamic, fast-paced environments, tackling ambiguous challenges with a structured mind and a positive attitude. You are committed to helping our clients and teams succeed, growing our business every day without compromising on our high standards, integrity, or unique culture.

As a Senior Business Analyst Consultant, you will own the discovery, design, and delivery of ServiceNow solutions that drive measurable transformation outcomes. You will connect platform capabilities to business value by translating client objectives into functional specifications and implementation roadmaps, leading workstream delivery, and partnering with stakeholders to enable sustainable change.

As a Senior Business Analyst Consultant, you will own the discovery, design, and delivery of ServiceNow solutions that drive measurable transformation outcomes. You will connect platform capabilities to business value by translating client objectives into functional specifications and implementation roadmaps, leading workstream delivery, and partnering with stakeholders to enable sustainable change.

Key Responsibilities

Key ResponsibilitiesKey Responsibilities

• Conduct business process discovery and analysis; understand current operations and transformation goals

Conduct business process discovery and analysis; understand current operations and transformation goals

• Translate business requirements into clear functional specifications, designs, and process workflows

Translate business requirements into clear functional specifications, designs, and process workflows

• Collaborate with technical teams on testing, validation, and deployment

Collaborate with technical teams on testing, validation, and deployment

• Participate in design reviews and stakeholder alignment sessions

Participate in design reviews and stakeholder alignment sessions

• Demonstrate understanding of one or more core ServiceNow module (ITSM/ITOM/CSM)

Demonstrate understanding of one or more core ServiceNow module (ITSM/ITOM/CSM)

• Ability to translate business requirements into well informed user stories with clear acceptance criteria’s

Ability to translate business requirements into well informed user stories with clear acceptance criteria’s

• Run agile scrum ceremonies and drive the sprint development activities

Run agile scrum ceremonies and drive the sprint development activities

• Facilitate design workshops; translate transformation ambitions into concrete solutions

Facilitate design workshops; translate transformation ambitions into concrete solutions

• Identify process redesign and efficiency opportunities; recommend ServiceNow-enabled approaches

Identify process redesign and efficiency opportunities; recommend ServiceNow-enabled approaches

• Mentor junior team members on discovery, design, and client engagement

Mentor junior team members on discovery, design, and client engagement

Essentials:

Essentials:Essentials:

• Proven hands-on ServiceNow functional delivery experience, demonstrated ownership of discovery or design workstreams

Proven hands-on ServiceNow functional delivery experience, demonstrated ownership of discovery or design workstreams

• Hands-on experience across multiple ServiceNow modules on enterprise implementations

Hands-on experience across multiple ServiceNow modules on enterprise implementations

• Understanding of IT and enterprise service management processes

Understanding of IT and enterprise service management processes

• Ability to translate complex requirements into clear functional specs and roadmaps

Ability to translate complex requirements into clear functional specs and roadmaps

• Proficiency in documenting designs, process flows, and specifications

Proficiency in documenting designs, process flows, and specifications

• Experience with Agile/Scrum and ability to adapt frameworks to client context

Experience with Agile/Scrum and ability to adapt frameworks to client context

• Strong communication and presentation skills across diverse audiences

Strong communication and presentation skills across diverse audiences

• Critical thinking and problem-solving; recommend data-driven improvements

Critical thinking and problem-solving; recommend data-driven improvements

• Proven track record facilitating workshops and managing stakeholder expectations

Proven track record facilitating workshops and managing stakeholder expectations

• Passion for delivery excellence and commitment to enabling client transformation

Passion for delivery excellence and commitment to enabling client transformation

Desirable:

Desirable:Desirable:

• ServiceNow certifications (CSA, CIS) – validate capability but not the primary differentiator

ServiceNow certifications (CSA, CIS) – validate capability but not the primary differentiator

• Familiarity with ServiceNow automation, reporting and workflow capabilities

Familiarity with ServiceNow automation, reporting and workflow capabilities

• Certifies in ITIL Foundation or higher certifications

Certifies in ITIL Foundation or higher certifications

• Experience mentoring consultants or leading practice capability initiatives

Experience mentoring consultants or leading practice capability initiatives

Connect to your business - Technology and Transformation

Connect to your business - Technology and TransformationConnect to your business - Technology and Transformation

Distinctive thinking, deep expertise, innovation and collaborative working. That’s what connects us. That’s what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we’ll make an impact that matters.

Distinctive thinking, deep expertise, innovation and collaborative working. That’s what connects us. That’s what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we’ll make an impact that matters.

Enterprise, Technology and Performance

Enterprise, Technology and PerformanceEnterprise, Technology and Performance

Our clients want to achieve maximum value from digital transformation investments in Finance, Supply Chain and IT operations. That’s where we come in. By taking a holistic view of performance improvement, including strategy, process design and technology enablement, we support the smooth operation of transformations.

Our clients want to achieve maximum value from digital transformation investments in Finance, Supply Chain and IT operations. That’s where we come in. By taking a holistic view of performance improvement, including strategy, process design and technology enablement, we support the smooth operation of transformations.

Personal independence

Personal independencePersonal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further details as you progress through the recruitment process, or you can contact the Independence team upon request.

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further details as you progress through the recruitment process, or you can contact the Independence team upon request.

Connect with your colleagues

Connect with your colleaguesConnect with your colleagues

“What I love most about my role is the measurable impact we create. We're not just configuring a platform; we are architects of transformation, using ServiceNow to solve real-world challenges for our clients. The best part is doing it alongside a team of brilliant, supportive, and driven individuals who are all committed to making a difference and helping each other grow”.

“What I love most about my role is the measurable impact we create. We're not just configuring a platform; we are architects of transformation, using ServiceNow to solve real-world challenges for our clients. The best part is doing it alongside a team of brilliant, supportive, and driven individuals who are all committed to making a difference and helping each other grow”.

- Teena, Technology & Transformation

- Teena, Technology & Transformation

Our hybrid working policy

Our hybrid working policyOur hybrid working policy

You’ll be based in one of our UK offices with hybrid working.

You’ll be based in one of our UK offices with hybrid working.

At Deloitte we understand the importance of balancing your career alongside your home life. That’s why we’ll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you’ll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You’ll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter about the specific working requirements that may apply for your role.

At Deloitte we understand the importance of balancing your career alongside your home life. That’s why we’ll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you’ll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You’ll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter about the specific working requirements that may apply for your role.

Our commitment to you

Our commitment to youOur commitment to you

Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.

We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.

Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.

Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.

Connect to your next step

Connect to your next stepConnect to your next step

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.

Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers

Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers

WPFULL SLTTECH BAENTER LOCOFFICE

WPFULL SLTTECH BAENTER LOCOFFICE