Senior Associate, Onboarding

Job detailsApplication formAbout PlumPlum is an employee insurance and health benefits platform focused on making health insurance simple, accessible and inclusive for modern organisations.Healthcare in India is seeing a phenomenal shift with inflation in healthcare costs 3x that of general inflation. A majority of Indians are unable to afford health insurance on their own; and so as many as 600mn Indians will likely have to depend on employer-sponsored insurance.Plum is on a mission to insure 10mn lives by 2025. Backed by leading global investors including Tiger Global, and Sequoia Capital, we help companies care better for their employees by providing.About the RoleAs a key member of the onboarding pod in Mid-Market segment you will ensure that both employees and employers navigate their health insurance and benefits seamlessly. You will be dedicated to customer success, going above and beyond to prioritise and assist end users.Being the first point of contact post-sale you have to be the flag bearer of Plum.We are looking for someone with excellent communication skills, passion for helping people, solving complex problems with creative solutions.Role ResponsibilitiesOnboard corporate clients, coordinating with internal teams (Sales, Account Management, Product) and external insurers.Guide HR/Admins and employees through the product onboarding process. Adhere strictly to standard operating procedures (SOP) for onboarding.Develop comprehensive knowledge of our products, systems, and processes. Address customer queries promptly and accurately via phone, email, or chat.Manage corporate escalations related to onboarding.Collaborate with internal and external teams to resolve customer issues efficiently. Drive customer retention by delivering exceptional service.Role Requirements1-4 years of experience in Customer Success, Client Servicing, or Relationship Management.Proficiency with modern tools such as Intercom, Slack, Google Suite, and Hubspot.Excellent command of English, both written and spoken.Strong attention to detail.Strong skills in data handling and Excel.Experience in a startup environment is a plus.Apply for this positionAutofill from resumeSave time by uploading your resume. (Only PDF or DOCX format supported)Upload filePersonal InformationFirst name*Last name*Email*LinkedIn URL*ProfileResume*Drag and drop files or click to uploadSupported files: .pdf & .docx, up to 20 MBCandidate detailsYears of experience in a servicing role*Select an optionNotice Period*Select an optionCurrent Compensation*Select an optionAre you currently based in Bangalore?*YesNoAre you comfortable coming to office 5 days a week?*YesNoDescribe a commitment you missed in last 2 years. What caused it, what immediate action you took, and what concrete change you made in how you work?*Describe a time you made someone’s experience better. What was the situation before, what exactly did you do, and what changed after (200 words)*Name a personal value that guides you in tough times, give a real example of it in action, and explain how it will help you at Plum in this role? *Pick a confusing part of employee health or life insurance and explain it simply for a first-time user. Say why you chose that part. (200 words) *Apply for this positionJob detailsApplication form