Senior Agentic Business Analyst

Ciklum is looking for a Senior Agentic Business Analyst to join our team full-time in Slovakia.

We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.

About the role:

As a Senior Agentic Business Analyst, become a part of a cross-functional development team engineering experiences of tomorrow.

Responsibilities:

• Conduct Process Discovery: Partner with human agents to shadow workflows, conduct detailed process walkthroughs, and map end-to-end "as-is" processes across 50+ operational areas
• Evaluate & Classify Opportunities: Assess candidate processes against structured criteria to qualify and categorise them for Robotic Process Automation (RPA), Intelligent Document Processing (IDP), or Agentic AI (Azure specific)
• Calculate ROI & Prioritise: Develop business cases and cost-benefit analyses to build a high-value automation roadmap
• Draft Documentation: Author comprehensive Process Definition Documents (PDDs)that translate business requirements into clear specifications for developers
• Design Human-in-the-Loop Workflows: Architect "to-be" processes that eliminate operational bottlenecks and create seamless handoffs between automation tools and human agents for exception handling
• Lead Testing & Implementation: Collaborate with automation developers during build cycles, define test scenarios, and lead User Acceptance Testing (UAT) with operational teams
• Manage Change & Enablement: Serve as the liaison between technical teams and operations, guiding change management efforts and training human agents to interact with new automated systems
• Track Post-Launch Metrics: Establish operational KPIs (e.g., handle time reduction, error rates, bot utilization) to measure benefit realization and continuous improvement

Requirements:

• Experience in Automation Delivery: 3–5+ years of experience as a Business Analyst, Solution Architect, or Process Consultant specifically focused on RPA (e.g., UiPath, Automation Anywhere, Power Automate) and AI/ML integrations (e.g., OCR, IDP, LLMs, Azure)
• Process Modelling Mastery: Advanced proficiency in process mapping methodologies (BPMN 2.0) and tools like Lucidchart, Visio, or ARIS
• Analytical & ROI Modelling Skills: Strong data-gathering and analytical skills to quantify process volumes, exception rates, potential time savings, and financial return on investment
• Stakeholder & Front-Line Engagement: Proven ability to work directly with operational agents, translating hands-on feedback and edge cases into precise technical requirements
• Agile/SDLC Experience: Solid understanding of Agile frameworks, managing automation backlogs, writing user stories, and defining acceptance criteria
• Process Optimization Mindset: Demonstrated ability to evaluate whether a process needs rule-based automation, AI enhancements, or fundamental process re-engineering before automating
• Preferred Certifications (Nice-to-Have): Recognized certifications in RPA platforms (e.g., UiPath Certified Business Analyst), Lean Six Sigma (Green/Black Belt), or Agile frameworks (CSPO/PSPO)

What’s in it for you?

• Strong community: Work alongside top professionals in a friendly, open-door culture that values initiative and empowers its people to succeed
• Fast-paced & agile environment: Be part of a dynamic, fast-moving organization that champions efficiency and innovation
• Global exposure: Collaborate with international, cross-functional teams and contribute to large-scale initiatives
• Tailored learning: Boost your skills with internal events (meetups, conferences, workshops), Udemy access, language courses, and company-paid certifications
• Flexibility: Balance office and remote work to fit your rhythm
• Care: Take advantage of our extensive benefits offering, aligned with the best market standards

The salary starts from 2400 Eur gross. The final salary depends on the previous experience and professional knowledge of the candidate.

About us:

At Ciklum, we are always exploring innovations, empowering each other to achieve more, and engineering solutions that matter. With us, you’ll work with cutting-edge technologies, contribute to impactful projects, and be part of a One Team culture that values collaboration and progress.

Our Slovakia hub brings together passionate professionals working on global initiatives. Be part of a close-knit team that’s driving digital transformation and creating lasting impact.

Explore, empower, engineer with Ciklum!

Interested already? We would love to get to know you! Submit your application. We can’t wait to see you at Ciklum.

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