Job description
WHO WE ARE
Known as the 'Undisputed King of Trainers', JD Sports is one of the world's biggest sports fashion brands. We're a global retailer with over 3,400 stores worldwide, connecting people to Sport, Music, and Fashion culture. At JD Sports, we don't follow trends, we create them.
Peak season is here, and we're looking for energetic, customer-obsessed team members to join and help deliver an exceptional experience during our busiest time of year. As a Seasonal Customer Service Representative, you'll be the voice of JD Sports, supporting our customers across phone, email, live chat, and social media. Whether you're helping track an order, resolving an issue, or creating a great experience, you'll play a key role in ensuring our customers stay connected to the brands they love.
This is a 10-week opportunity based at our Leppington Distribution Centre, commencing 9th November.
WHAT WE'RE LOOKING FOR
Peak season is fast, fun, and full of energy. We're looking for customer-obsessed team players who can think on their feet, thrive under pressure, and deliver outstanding service every time. You'll bring:
Customer service experience in retail, contact centre, eCommerce, or a similar fast-paced environment
Strong communication and problem-solving skills
Confidence managing customer enquiries across multiple channels
A positive attitude, resilience, and great attention to detail
A passion for creating exceptional customer experiences
Bonus points for: Zendesk experience, online retail customer service, and a love of sneakers, sport, and fashion!
Ready for Peak?
As one of the most exciting times of the year, and we're looking for team members who are ready to jump in and make an impact from day one.
To set yourself up for success in this role, you'll need to:
Be available to start on 9 November
Commit to the full 10-week peak season period
Have flexibility to work across our operating hours:
Monday to Friday: 8:00am - 7:00pm
Saturday: 8:00am - 3:00pm
Love variety and flexibility. As peak trading volumes change throughout the season, shift opportunities and start times will flex based on customer demand, with additional support needed during our busiest periods.
Be able to work onsite from our Leppington Distribution Centre
WHAT YOU'LL DO
No two days are the same during peak. You'll help thousands of customers get the products they love while delivering fast, friendly, and solutions-focused support.
Put the customer first by delivering fast, friendly, and engaging service that makes people want to come back
Show up with a can-do attitude, ready to take on any task and support your team to hit shared service goals
Communicate confidently with customers and teammates in a fast-paced, high-energy environment. You will also work closely with our broader Distribution Centre and Retail teams to resolve queries.
Represent the JD brand with pride by staying across the latest products, trends, and promotions
WHAT'S IN IT FOR YOU
Enjoy a 35% staff discount! Available for family & friends too, perfect for gifts heading into Christmas
Access to some of the best product and biggest sports fashion brands in the market
YOUR NEXT MOVE
Apply now and bring your energy and customer-first mindset to JD Sports this peak season.
This is your chance to be part of one of the world's leading sports fashion retailers, gain valuable experience, work with an incredible team, and help deliver a world-class customer experience this peak season.
JD values diversity and inclusion and champions a culture where everyone feels valued, included, and celebrated.
Please note, by applying for this role, you consent to us completing a Work Rights check to verify your working rights where required.