Scrum Master

As a Scrum Master, you will play a key role in enabling Agile teams to deliver high-quality software solutions while fostering a culture of collaboration, continuous improvement, and operational excellence Responsibilities Agile Delivery & Team Facilitation Facilitate Scrum ceremonies including Sprint Planning, Daily Stand-ups, Sprint Reviews, Retrospectives, and Backlog Refinement sessions.Coach and mentor Agile teams on Scrum principles, Agile methodologies, and best practices.Foster a high-performing, self-organizing team environment.Ensure Agile processes are followed and continuously improved. Stakeholder & Product Collaboration Work closely with Product Owners to maintain a healthy, prioritized backlog.Support sprint and release planning activities.Collaborate with business stakeholders, architects, developers, QA engineers, and operations teams to ensure successful delivery.Facilitate communication between technical and business teams. Delivery Management Track sprint progress, team velocity, and delivery metrics.Identify, manage, and remove impediments affecting team productivity.Escalate risks, dependencies, and blockers when necessary.Support continuous improvement initiatives through actionable retrospectives. Agile Transformation & Coaching Promote Agile mindset and servant leadership principles across teams.Coach teams toward higher Agile maturity.Drive transparency, accountability, and continuous learning.Collaborate with other Scrum Masters, Project Managers, and Agile Coaches across DHL global teams. Requirements Mandatory Skills Bachelor's Degree in Computer Science, Information Technology, or related discipline.Minimum 5 years of experience in Agile software delivery environments.Minimum 3 years of experience as a Scrum Master supporting software development teams.Strong understanding of Scrum, Kanban, Lean, and Agile frameworks.Experience facilitating Agile ceremonies for cross-functional teams.Must be experienced in handling IT projectsBackground/hands-on in development is a plusMust be flexible to handle meetings on different time zonesWith positive character that can handle pressure and communicate well with senior managers and directorsExperience managing distributed/global teams.Proficiency with Agile tools such as Jira, Confluence, Azure DevOps, or similar platforms.Excellent verbal and written English communication skills. Preferred Skills Certified Scrum Master (CSM), Professional Scrum Master (PSM), SAFe Scrum Master, or equivalent Agile certification.Experience working within DevOps and Cloud environments (AWS, Azure).Experience supporting microservices-based applications.Exposure to ITIL Service Management practices.Prior experience in logistics, supply chain, transportation, or enterprise-scale environments is an advantage.

As a Scrum Master, you will play a key role in enabling Agile teams to deliver high-quality software solutions while fostering a culture of collaboration, continuous improvement, and operational excellence

Responsibilities

Responsibilities

Agile Delivery & Team Facilitation

Agile Delivery & Team Facilitation

• Facilitate Scrum ceremonies including Sprint Planning, Daily Stand-ups, Sprint Reviews, Retrospectives, and Backlog Refinement sessions.
• Coach and mentor Agile teams on Scrum principles, Agile methodologies, and best practices.
• Foster a high-performing, self-organizing team environment.
• Ensure Agile processes are followed and continuously improved.

Stakeholder & Product Collaboration

Stakeholder & Product Collaboration

• Work closely with Product Owners to maintain a healthy, prioritized backlog.
• Support sprint and release planning activities.
• Collaborate with business stakeholders, architects, developers, QA engineers, and operations teams to ensure successful delivery.
• Facilitate communication between technical and business teams.

Delivery Management

Delivery Management

• Track sprint progress, team velocity, and delivery metrics.
• Identify, manage, and remove impediments affecting team productivity.
• Escalate risks, dependencies, and blockers when necessary.
• Support continuous improvement initiatives through actionable retrospectives.

Agile Transformation & Coaching

Agile Transformation & Coaching

• Promote Agile mindset and servant leadership principles across teams.
• Coach teams toward higher Agile maturity.
• Drive transparency, accountability, and continuous learning.
• Collaborate with other Scrum Masters, Project Managers, and Agile Coaches across DHL global teams.

Requirements

Requirements

Mandatory Skills

• Bachelor's Degree in Computer Science, Information Technology, or related discipline.
• Minimum 5 years of experience in Agile software delivery environments.
• Minimum 3 years of experience as a Scrum Master supporting software development teams.
• Strong understanding of Scrum, Kanban, Lean, and Agile frameworks.
• Experience facilitating Agile ceremonies for cross-functional teams.
• Must be experienced in handling IT projects
• Background/hands-on in development is a plus
• Must be flexible to handle meetings on different time zones
• With positive character that can handle pressure and communicate well with senior managers and directors
• Experience managing distributed/global teams.
• Proficiency with Agile tools such as Jira, Confluence, Azure DevOps, or similar platforms.
• Excellent verbal and written English communication skills.

Preferred Skills

• Certified Scrum Master (CSM), Professional Scrum Master (PSM), SAFe Scrum Master, or equivalent Agile certification.
• Experience working within DevOps and Cloud environments (AWS, Azure).
• Experience supporting microservices-based applications.
• Exposure to ITIL Service Management practices.
• Prior experience in logistics, supply chain, transportation, or enterprise-scale environments is an advantage.