Job description
2. Key Deliverables
2.1 User Support & Problem Resolution
Investigate and analyze complex business and system problems, identifying resolutions and facilitating implementation.
Provide a timeous consultative service to system users.
Document solutions, workarounds, and lessons learned.
Respond promptly and professionally to business requests via ITSM to ensure system availability.
2.2 Testing & Quality Assurance
Plan test scope and optimize test scenarios.
Conduct unit and performance testing of solutions, resolving defects and documenting results.
Ensure all test cases are scripted, documented, and passed (or recommend workaround solutions where tests fail).
2.3 Changes & Project Execution
Compile detailed functional specification documents.
Implement Fiori for SAP Asset Management.
Recommend system and process improvements to achieve project goals.
Collaborate with functional owners, architects, developers, and other personnel to develop dynamic and flexible systems.
Ensure project completion within estimated timelines and budget constraints.
Assist with data migration and sanity checks for projects to achieve zero system audit findings.
2.4 Training & Skills Transfer
Conduct structured skills transfer to SAP COE (Center of Excellence) staff.
Deliver demonstrations, training sessions, and training content on newly deployed functionality.
Compile comprehensive training guides, user guides, and reference documentation.
3. Key Functional Coverage Areas
SAP Asset Management on SAP S/4HANA platform
Depreciation configuration and processing
Area 21 management
Scrap values determination and tracking
General knowledge of SAP FI (Financial Accounting)
4. Governance, Tools & Frameworks
Change Management: Adherence to strict change control documentation and governance principles.
Solution Management: Utilization of ITSM and ChaRM (Change Request Management) on SAP Solution Manager.
Data Management: Execution of LSMW (Legacy System Migration Workbench) and standard data uploads.
User Interface: High proficiency leveraging SAP Portal and SAP Fiori interfaces.
Project Framework: Alignment with Kanban reporting cycles and JAD (Joint Application Design) sessions.
5. SLA (Service Level Agreement) Framework
Reporting: Weekly status reports on changes in progress (submitted by Wednesday end-of-business for Kanban reporting on Thursdays).
Bug Fixes: Weekly turnaround and reporting on system bugs.
Timesheets: Work will be tracked via approved timesheets; only actual hours worked are billable.
Leave & Overtime: Leave days are non-billable. After-hours and weekend work requires prior authorization.
Requirements
Technical Requirements (MANDATORY)
The consultant must demonstrate expert-level capability in:
Advanced troubleshooting and functional analysis within SAP AM.
Compiling clear functional specifications, change control documents, and test plans.
Data migration execution and validation (LSMW / data uploads).
Facilitating JAD sessions and participating actively in project meetings.
Conducting ad-hoc investigations and presenting findings/resolutions clearly.
Application / Project Experience (MANDATORY)
Specialized knowledge of SAP Asset Management implemented specifically on the SAP S/4HANA platform.
General integration knowledge with SAP FI.
Hands-on experience with SAP solution manager, specifically:
Change Management (ChaRM)
Service Request management (ITSM)
Testing packages and test scripts
Broad experience utilizing and deploying solutions via SAP Portal and SAP Fiori.
Qualifications & Experience
Certification: Certified in SAP AM (Mandatory).
Years of Experience: Application Support Specialist with an average of 10–19 years of experience.
Engagement Duration: Available for a 24-month full-time contract engagement (with an immediate/ASAP start).