Salesforce Business Analyst

Role description

Job Title: Salesforce Business AnalystJob Location: Irvine, CAHybrid Must (4 Days to Office)

Job Title: Salesforce Business AnalystJob Location: Irvine, CAHybrid Must (4 Days to Office)

Job Description

Job Description

We are seeking a detail-oriented and proactive Salesforce Business Analyst to join our team. This role is focused on bridging the gap between business needs and technical execution across our enterprise applications, specifi cally within our Salesforce ecosystem. The ideal candidate will gather requirements, design streamlined processes, and collaborate with global , cross-functional technical teams to deliver seamless user experiences for both internal employees and external stakeholders.

We are seeking a detail-oriented and proactive Salesforce Business Analyst to join our team. This role is focused on bridging the gap between business needs and technical execution across our enterprise applications, specifi cally within our Salesforce ecosystem. The ideal candidate will gather requirements, design streamlined processes, and collaborate with global , cross-functional technical teams to deliver seamless user experiences for both internal employees and external stakeholders.

Key Responsibilities● Requirements & Documentation: Elicit, analyze, and translate complex business requirements into clear user stories, acceptance criteria, process maps, and functional specifications.● Cross-Functional Collaboration: Partner directly with business stakeholders, developers, and QA teams to support implementation, sprint planning, and end-to-end delivery.● Release Management Support: Perform a test of tickets when initially deployed to the UAT environment prior to the business user acceptance testing and post-release validation during scheduled evening release windows, write release notes summarizing key features and bug fixes.● Process Mapping: Map current-state and future-state business processes using visual diagramming tools to identify efficiency gains and operational bottlenecks.● Production Support: Review ServiceNow Queue and action tickets in accordance to service level agreements.

Key ResponsibilitiesKey Responsibilities● Requirements & Documentation: Elicit, analyze, and translate complex business requirements into clear user stories, acceptance criteria, process maps, and functional specifications.● Cross-Functional Collaboration: Partner directly with business stakeholders, developers, and QA teams to support implementation, sprint planning, and end-to-end delivery.● Release Management Support: Perform a test of tickets when initially deployed to the UAT environment prior to the business user acceptance testing and post-release validation during scheduled evening release windows, write release notes summarizing key features and bug fixes.● Process Mapping: Map current-state and future-state business processes using visual diagramming tools to identify efficiency gains and operational bottlenecks.● Production Support: Review ServiceNow Queue and action tickets in accordance to service level agreements.