Sales Support & Deployment Specialist

Job detailsThe Sales Support & Deployment Specialist supports LionsBot USA’s sales organization by helping prospects and customers successfully evaluate, adopt, and deploy LionsBot autonomous cleaning robots. This role combines sales support, customer onboarding, robot demonstrations, site surveys, deployment planning, robot mapping, customer training, and field coordination.The position works closely with Sales, Service, Technical Support, Operations, and Customer Success to ensure that demonstrations, pilots, trials, and new customer deployments are well planned, professionally executed, and aligned with customer goals.This is a hands-on, customer-facing role requiring strong communication skills, technical curiosity, attention to detail, travel flexibility, and the ability to train customer teams on the proper use and best practices of LionsBot robots and related software tools.ESSENTIAL RESPONSIBILITIESSales Support & Customer Engagement● Support the Sales team with product demonstrations, customer presentations, site evaluations, sales trials, pilot programs, and customer follow-up.● Assist with responding to customer questions, scheduling sales meetings, preparing pre-delivery details, and coordinating demonstration requirements.● Work with Sales to understand customer goals, facility requirements, operational challenges, cleaning applications, and success criteria.● Help customers understand robot capabilities, deployment requirements, best practices, and expected operational outcomes.● Represent LionsBot professionally during customer visits, trade shows, demonstrations, training sessions, and remote meetings.Deployment Planning & Site Coordination● Coordinate and schedule site surveys, demonstrations, customer trials, installations, onboarding sessions, and deployment activities.● Collect and organize customer site details, floor plans, application requirements, access instructions, delivery needs, and installation readiness information.● Develop practical deployment plans that align with product guidelines, customer goals, safety requirements, and best practices.● Communicate deployment schedules and requirements to customers, internal teams, service technicians, sales team members, and other stakeholders.● Prepare and inspect materials, paperwork, equipment, checklists, and work orders needed for successful demonstrations and deployments.● Manage equipment delivery coordination for demonstrations, installations, trials, and customer onboarding activities. Robot Mapping, Commissioning & Training● Program robot maps for onsite sales trials, demonstrations, and customer deployments.● Commission robots on site, including map creation and design, cleaning zone programming, testing, functional calibration, and deployment validation.● Train customer teams on robot operation, safety, cleaning workflows, best practices, and use of LionsBot software and reporting tools.● Provide onsite support to reinforce best practices, improve customer confidence, and ensure strong robot functionality after deployment.● Conduct follow-up training and consulting to identify adoption issues, reinforce best practices, and support customer satisfaction.● Complete company product training in both virtual and in-person environments and apply that knowledge in the field.Remote Assistance & Technical Coordination● Provide remote assistance to customers, sales team members, technicians, dealers, and internal teams during demonstrations, pilots, deployments, and onboarding.● Document technical questions, customer concerns, deployment issues, and support needs and escalate them to Service or Technical Support when required.● Collaborate with Service and Technical Support to ensure issues discovered during deployment are properly communicated and resolved.● Ensure accuracy and completeness of work orders, deployment notes, customer training records, and follow-up actions.● Maintain regular communication with customers and internal teams by phone, email, video meetings, and in-person visits.Training Content & Process Support● Support the development of internal training modules, customer training materials, deployment guides, onboarding checklists, and external training courses.● Provide feedback to Sales, Service, Product, and leadership regarding customer needs, deployment challenges, product usability, and improvement opportunities.● Help improve deployment processes, documentation, customer onboarding standards, and communication workflows.● Maintain regular, reliable and punctual attendance and support other duties as assigned by management. KEY PERFORMANCE INDICATORS● Successful completion of demonstrations, trials, installations, and customer deployments.● Customer training quality and onboarding satisfaction.● Deployment readiness, schedule accuracy, and follow-up completion.● Quality and completeness of work orders, site details, training records, and deployment documentation.● Support of sales opportunities through demonstrations and pilot execution.● Timely communication with customers, Sales, Service, and internal stakeholders.● Reduction of deployment-related issues through proper planning and customer training.● Professional customer experience during field visits, remote support, and onboarding activities. MINIMUM REQUIREMENTS● 2+ years of professional experience in customer onboarding, sales support, field operations, technical support, customer training, service coordination, or a similar customer-facing role.● Experience leading adult training, customer education, product demonstrations, or in-person/remote customer support.● Travel regularly throughout the United States and North America, up to 75% as business needs require.● Work from the LionsBot USA office when not traveling.● Demonstrated proficiency with Microsoft Office, including Outlook, Word, PowerPoint, and related business tools.● Strong professional presence, phone manner, written communication, and group presentation skills.● Ability to lift 60 pounds on a regular basis.● Valid driver’s license and reliable transportation for local customer visits and field activities.● Currently authorized to work in the United States for any employer.● Ability to successfully complete pre-employment onboarding requirements, including background checks and motor vehicle record review. PREFERRED QUALIFICATIONS● Experience with robotics, autonomous cleaning equipment, commercial cleaning equipment, facility services, automation, or technology-based products.● Experience conducting product demonstrations, customer site surveys, installation coordination, or deployment planning.● Experience creating strong business relationships with customers, dealers, service teams, and internal stakeholders.● Excellent verbal and written communication skills with a customer-centric approach.● Ability to work successfully independently as well as part of a fast-moving team.● Detail-oriented with strong organizational skills and dedication to finding practical solutions.● Natural interest in robotics and technology and willingness to learn how products work in detail.● Positive attitude, adaptability, and willingness to support a growing organization.● Experience in startup or growth-stage environments preferred. TRAVEL REQUIREMENTSThis role requires regular travel to customer sites for demonstrations, site surveys, trials, installations, onboarding, training, and deployment support. Travel may be up to 75%, with occasional evening or weekend travel depending on customer and business needs. When not traveling, the role will work from the LionsBot USA office.Join us and become part of an exceptional team that dares to challenge conventions, embraces innovation, and unleashes its full potential. LionsBot provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.LionsBot believes in the power our differences achieve. Connecting diverse team members strengthens our mission and pushes innovation to the next level. Together we are wiser, resilient, inspired, and industry leading.Job detailsThe Sales Support & Deployment Specialist supports LionsBot USA’s sales organization by helping prospects and customers successfully evaluate, adopt, and deploy LionsBot autonomous cleaning robots. This role combines sales support, customer onboarding, robot demonstrations, site surveys, deployment planning, robot mapping, customer training, and field coordination.The position works closely with Sales, Service, Technical Support, Operations, and Customer Success to ensure that demonstrations, pilots, trials, and new customer deployments are well planned, professionally executed, and aligned with customer goals.This is a hands-on, customer-facing role requiring strong communication skills, technical curiosity, attention to detail, travel flexibility, and the ability to train customer teams on the proper use and best practices of LionsBot robots and related software tools.ESSENTIAL RESPONSIBILITIESSales Support & Customer Engagement● Support the Sales team with product demonstrations, customer presentations, site evaluations, sales trials, pilot programs, and customer follow-up.● Assist with responding to customer questions, scheduling sales meetings, preparing pre-delivery details, and coordinating demonstration requirements.● Work with Sales to understand customer goals, facility requirements, operational challenges, cleaning applications, and success criteria.● Help customers understand robot capabilities, deployment requirements, best practices, and expected operational outcomes.● Represent LionsBot professionally during customer visits, trade shows, demonstrations, training sessions, and remote meetings.Deployment Planning & Site Coordination● Coordinate and schedule site surveys, demonstrations, customer trials, installations, onboarding sessions, and deployment activities.● Collect and organize customer site details, floor plans, application requirements, access instructions, delivery needs, and installation readiness information.● Develop practical deployment plans that align with product guidelines, customer goals, safety requirements, and best practices.● Communicate deployment schedules and requirements to customers, internal teams, service technicians, sales team members, and other stakeholders.● Prepare and inspect materials, paperwork, equipment, checklists, and work orders needed for successful demonstrations and deployments.● Manage equipment delivery coordination for demonstrations, installations, trials, and customer onboarding activities. Robot Mapping, Commissioning & Training● Program robot maps for onsite sales trials, demonstrations, and customer deployments.● Commission robots on site, including map creation and design, cleaning zone programming, testing, functional calibration, and deployment validation.● Train customer teams on robot operation, safety, cleaning workflows, best practices, and use of LionsBot software and reporting tools.● Provide onsite support to reinforce best practices, improve customer confidence, and ensure strong robot functionality after deployment.● Conduct follow-up training and consulting to identify adoption issues, reinforce best practices, and support customer satisfaction.● Complete company product training in both virtual and in-person environments and apply that knowledge in the field.Remote Assistance & Technical Coordination● Provide remote assistance to customers, sales team members, technicians, dealers, and internal teams during demonstrations, pilots, deployments, and onboarding.● Document technical questions, customer concerns, deployment issues, and support needs and escalate them to Service or Technical Support when required.● Collaborate with Service and Technical Support to ensure issues discovered during deployment are properly communicated and resolved.● Ensure accuracy and completeness of work orders, deployment notes, customer training records, and follow-up actions.● Maintain regular communication with customers and internal teams by phone, email, video meetings, and in-person visits.Training Content & Process Support● Support the development of internal training modules, customer training materials, deployment guides, onboarding checklists, and external training courses.● Provide feedback to Sales, Service, Product, and leadership regarding customer needs, deployment challenges, product usability, and improvement opportunities.● Help improve deployment processes, documentation, customer onboarding standards, and communication workflows.● Maintain regular, reliable and punctual attendance and support other duties as assigned by management. KEY PERFORMANCE INDICATORS● Successful completion of demonstrations, trials, installations, and customer deployments.● Customer training quality and onboarding satisfaction.● Deployment readiness, schedule accuracy, and follow-up completion.● Quality and completeness of work orders, site details, training records, and deployment documentation.● Support of sales opportunities through demonstrations and pilot execution.● Timely communication with customers, Sales, Service, and internal stakeholders.● Reduction of deployment-related issues through proper planning and customer training.● Professional customer experience during field visits, remote support, and onboarding activities. MINIMUM REQUIREMENTS● 2+ years of professional experience in customer onboarding, sales support, field operations, technical support, customer training, service coordination, or a similar customer-facing role.● Experience leading adult training, customer education, product demonstrations, or in-person/remote customer support.● Travel regularly throughout the United States and North America, up to 75% as business needs require.● Work from the LionsBot USA office when not traveling.● Demonstrated proficiency with Microsoft Office, including Outlook, Word, PowerPoint, and related business tools.● Strong professional presence, phone manner, written communication, and group presentation skills.● Ability to lift 60 pounds on a regular basis.● Valid driver’s license and reliable transportation for local customer visits and field activities.● Currently authorized to work in the United States for any employer.● Ability to successfully complete pre-employment onboarding requirements, including background checks and motor vehicle record review. PREFERRED QUALIFICATIONS● Experience with robotics, autonomous cleaning equipment, commercial cleaning equipment, facility services, automation, or technology-based products.● Experience conducting product demonstrations, customer site surveys, installation coordination, or deployment planning.● Experience creating strong business relationships with customers, dealers, service teams, and internal stakeholders.● Excellent verbal and written communication skills with a customer-centric approach.● Ability to work successfully independently as well as part of a fast-moving team.● Detail-oriented with strong organizational skills and dedication to finding practical solutions.● Natural interest in robotics and technology and willingness to learn how products work in detail.● Positive attitude, adaptability, and willingness to support a growing organization.● Experience in startup or growth-stage environments preferred. TRAVEL REQUIREMENTSThis role requires regular travel to customer sites for demonstrations, site surveys, trials, installations, onboarding, training, and deployment support. Travel may be up to 75%, with occasional evening or weekend travel depending on customer and business needs. When not traveling, the role will work from the LionsBot USA office.Join us and become part of an exceptional team that dares to challenge conventions, embraces innovation, and unleashes its full potential. LionsBot provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.LionsBot believes in the power our differences achieve. Connecting diverse team members strengthens our mission and pushes innovation to the next level. Together we are wiser, resilient, inspired, and industry leading.The Sales Support & Deployment Specialist supports LionsBot USA’s sales organization by helping prospects and customers successfully evaluate, adopt, and deploy LionsBot autonomous cleaning robots. This role combines sales support, customer onboarding, robot demonstrations, site surveys, deployment planning, robot mapping, customer training, and field coordination.The position works closely with Sales, Service, Technical Support, Operations, and Customer Success to ensure that demonstrations, pilots, trials, and new customer deployments are well planned, professionally executed, and aligned with customer goals.This is a hands-on, customer-facing role requiring strong communication skills, technical curiosity, attention to detail, travel flexibility, and the ability to train customer teams on the proper use and best practices of LionsBot robots and related software tools.ESSENTIAL RESPONSIBILITIESSales Support & Customer Engagement● Support the Sales team with product demonstrations, customer presentations, site evaluations, sales trials, pilot programs, and customer follow-up.● Assist with responding to customer questions, scheduling sales meetings, preparing pre-delivery details, and coordinating demonstration requirements.● Work with Sales to understand customer goals, facility requirements, operational challenges, cleaning applications, and success criteria.● Help customers understand robot capabilities, deployment requirements, best practices, and expected operational outcomes.● Represent LionsBot professionally during customer visits, trade shows, demonstrations, training sessions, and remote meetings.Deployment Planning & Site Coordination● Coordinate and schedule site surveys, demonstrations, customer trials, installations, onboarding sessions, and deployment activities.● Collect and organize customer site details, floor plans, application requirements, access instructions, delivery needs, and installation readiness information.● Develop practical deployment plans that align with product guidelines, customer goals, safety requirements, and best practices.● Communicate deployment schedules and requirements to customers, internal teams, service technicians, sales team members, and other stakeholders.● Prepare and inspect materials, paperwork, equipment, checklists, and work orders needed for successful demonstrations and deployments.● Manage equipment delivery coordination for demonstrations, installations, trials, and customer onboarding activities. Robot Mapping, Commissioning & Training● Program robot maps for onsite sales trials, demonstrations, and customer deployments.● Commission robots on site, including map creation and design, cleaning zone programming, testing, functional calibration, and deployment validation.● Train customer teams on robot operation, safety, cleaning workflows, best practices, and use of LionsBot software and reporting tools.● Provide onsite support to reinforce best practices, improve customer confidence, and ensure strong robot functionality after deployment.● Conduct follow-up training and consulting to identify adoption issues, reinforce best practices, and support customer satisfaction.● Complete company product training in both virtual and in-person environments and apply that knowledge in the field.Remote Assistance & Technical Coordination● Provide remote assistance to customers, sales team members, technicians, dealers, and internal teams during demonstrations, pilots, deployments, and onboarding.● Document technical questions, customer concerns, deployment issues, and support needs and escalate them to Service or Technical Support when required.● Collaborate with Service and Technical Support to ensure issues discovered during deployment are properly communicated and resolved.● Ensure accuracy and completeness of work orders, deployment notes, customer training records, and follow-up actions.● Maintain regular communication with customers and internal teams by phone, email, video meetings, and in-person visits.Training Content & Process Support● Support the development of internal training modules, customer training materials, deployment guides, onboarding checklists, and external training courses.● Provide feedback to Sales, Service, Product, and leadership regarding customer needs, deployment challenges, product usability, and improvement opportunities.● Help improve deployment processes, documentation, customer onboarding standards, and communication workflows.● Maintain regular, reliable and punctual attendance and support other duties as assigned by management. KEY PERFORMANCE INDICATORS● Successful completion of demonstrations, trials, installations, and customer deployments.● Customer training quality and onboarding satisfaction.● Deployment readiness, schedule accuracy, and follow-up completion.● Quality and completeness of work orders, site details, training records, and deployment documentation.● Support of sales opportunities through demonstrations and pilot execution.● Timely communication with customers, Sales, Service, and internal stakeholders.● Reduction of deployment-related issues through proper planning and customer training.● Professional customer experience during field visits, remote support, and onboarding activities. MINIMUM REQUIREMENTS● 2+ years of professional experience in customer onboarding, sales support, field operations, technical support, customer training, service coordination, or a similar customer-facing role.● Experience leading adult training, customer education, product demonstrations, or in-person/remote customer support.● Travel regularly throughout the United States and North America, up to 75% as business needs require.● Work from the LionsBot USA office when not traveling.● Demonstrated proficiency with Microsoft Office, including Outlook, Word, PowerPoint, and related business tools.● Strong professional presence, phone manner, written communication, and group presentation skills.● Ability to lift 60 pounds on a regular basis.● Valid driver’s license and reliable transportation for local customer visits and field activities.● Currently authorized to work in the United States for any employer.● Ability to successfully complete pre-employment onboarding requirements, including background checks and motor vehicle record review. PREFERRED QUALIFICATIONS● Experience with robotics, autonomous cleaning equipment, commercial cleaning equipment, facility services, automation, or technology-based products.● Experience conducting product demonstrations, customer site surveys, installation coordination, or deployment planning.● Experience creating strong business relationships with customers, dealers, service teams, and internal stakeholders.● Excellent verbal and written communication skills with a customer-centric approach.● Ability to work successfully independently as well as part of a fast-moving team.● Detail-oriented with strong organizational skills and dedication to finding practical solutions.● Natural interest in robotics and technology and willingness to learn how products work in detail.● Positive attitude, adaptability, and willingness to support a growing organization.● Experience in startup or growth-stage environments preferred. TRAVEL REQUIREMENTSThis role requires regular travel to customer sites for demonstrations, site surveys, trials, installations, onboarding, training, and deployment support. Travel may be up to 75%, with occasional evening or weekend travel depending on customer and business needs. When not traveling, the role will work from the LionsBot USA office.Join us and become part of an exceptional team that dares to challenge conventions, embraces innovation, and unleashes its full potential. LionsBot provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.LionsBot believes in the power our differences achieve. Connecting diverse team members strengthens our mission and pushes innovation to the next level. Together we are wiser, resilient, inspired, and industry leading.The Sales Support & Deployment Specialist supports LionsBot USA’s sales organization by helping prospects and customers successfully evaluate, adopt, and deploy LionsBot autonomous cleaning robots. This role combines sales support, customer onboarding, robot demonstrations, site surveys, deployment planning, robot mapping, customer training, and field coordination.The position works closely with Sales, Service, Technical Support, Operations, and Customer Success to ensure that demonstrations, pilots, trials, and new customer deployments are well planned, professionally executed, and aligned with customer goals.This is a hands-on, customer-facing role requiring strong communication skills, technical curiosity, attention to detail, travel flexibility, and the ability to train customer teams on the proper use and best practices of LionsBot robots and related software tools.ESSENTIAL RESPONSIBILITIESSales Support & Customer Engagement● Support the Sales team with product demonstrations, customer presentations, site evaluations, sales trials, pilot programs, and customer follow-up.● Assist with responding to customer questions, scheduling sales meetings, preparing pre-delivery details, and coordinating demonstration requirements.● Work with Sales to understand customer goals, facility requirements, operational challenges, cleaning applications, and success criteria.● Help customers understand robot capabilities, deployment requirements, best practices, and expected operational outcomes.● Represent LionsBot professionally during customer visits, trade shows, demonstrations, training sessions, and remote meetings.Deployment Planning & Site Coordination● Coordinate and schedule site surveys, demonstrations, customer trials, installations, onboarding sessions, and deployment activities.● Collect and organize customer site details, floor plans, application requirements, access instructions, delivery needs, and installation readiness information.● Develop practical deployment plans that align with product guidelines, customer goals, safety requirements, and best practices.● Communicate deployment schedules and requirements to customers, internal teams, service technicians, sales team members, and other stakeholders.● Prepare and inspect materials, paperwork, equipment, checklists, and work orders needed for successful demonstrations and deployments.● Manage equipment delivery coordination for demonstrations, installations, trials, and customer onboarding activities. Robot Mapping, Commissioning & Training● Program robot maps for onsite sales trials, demonstrations, and customer deployments.● Commission robots on site, including map creation and design, cleaning zone programming, testing, functional calibration, and deployment validation.● Train customer teams on robot operation, safety, cleaning workflows, best practices, and use of LionsBot software and reporting tools.● Provide onsite support to reinforce best practices, improve customer confidence, and ensure strong robot functionality after deployment.● Conduct follow-up training and consulting to identify adoption issues, reinforce best practices, and support customer satisfaction.● Complete company product training in both virtual and in-person environments and apply that knowledge in the field.Remote Assistance & Technical Coordination● Provide remote assistance to customers, sales team members, technicians, dealers, and internal teams during demonstrations, pilots, deployments, and onboarding.● Document technical questions, customer concerns, deployment issues, and support needs and escalate them to Service or Technical Support when required.● Collaborate with Service and Technical Support to ensure issues discovered during deployment are properly communicated and resolved.● Ensure accuracy and completeness of work orders, deployment notes, customer training records, and follow-up actions.● Maintain regular communication with customers and internal teams by phone, email, video meetings, and in-person visits.Training Content & Process Support● Support the development of internal training modules, customer training materials, deployment guides, onboarding checklists, and external training courses.● Provide feedback to Sales, Service, Product, and leadership regarding customer needs, deployment challenges, product usability, and improvement opportunities.● Help improve deployment processes, documentation, customer onboarding standards, and communication workflows.● Maintain regular, reliable and punctual attendance and support other duties as assigned by management. KEY PERFORMANCE INDICATORS● Successful completion of demonstrations, trials, installations, and customer deployments.● Customer training quality and onboarding satisfaction.● Deployment readiness, schedule accuracy, and follow-up completion.● Quality and completeness of work orders, site details, training records, and deployment documentation.● Support of sales opportunities through demonstrations and pilot execution.● Timely communication with customers, Sales, Service, and internal stakeholders.● Reduction of deployment-related issues through proper planning and customer training.● Professional customer experience during field visits, remote support, and onboarding activities. MINIMUM REQUIREMENTS● 2+ years of professional experience in customer onboarding, sales support, field operations, technical support, customer training, service coordination, or a similar customer-facing role.● Experience leading adult training, customer education, product demonstrations, or in-person/remote customer support.● Travel regularly throughout the United States and North America, up to 75% as business needs require.● Work from the LionsBot USA office when not traveling.● Demonstrated proficiency with Microsoft Office, including Outlook, Word, PowerPoint, and related business tools.● Strong professional presence, phone manner, written communication, and group presentation skills.● Ability to lift 60 pounds on a regular basis.● Valid driver’s license and reliable transportation for local customer visits and field activities.● Currently authorized to work in the United States for any employer.● Ability to successfully complete pre-employment onboarding requirements, including background checks and motor vehicle record review. PREFERRED QUALIFICATIONS● Experience with robotics, autonomous cleaning equipment, commercial cleaning equipment, facility services, automation, or technology-based products.● Experience conducting product demonstrations, customer site surveys, installation coordination, or deployment planning.● Experience creating strong business relationships with customers, dealers, service teams, and internal stakeholders.● Excellent verbal and written communication skills with a customer-centric approach.● Ability to work successfully independently as well as part of a fast-moving team.● Detail-oriented with strong organizational skills and dedication to finding practical solutions.● Natural interest in robotics and technology and willingness to learn how products work in detail.● Positive attitude, adaptability, and willingness to support a growing organization.● Experience in startup or growth-stage environments preferred. TRAVEL REQUIREMENTSThis role requires regular travel to customer sites for demonstrations, site surveys, trials, installations, onboarding, training, and deployment support. Travel may be up to 75%, with occasional evening or weekend travel depending on customer and business needs. When not traveling, the role will work from the LionsBot USA office.Join us and become part of an exceptional team that dares to challenge conventions, embraces innovation, and unleashes its full potential. LionsBot provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.LionsBot believes in the power our differences achieve. Connecting diverse team members strengthens our mission and pushes innovation to the next level. Together we are wiser, resilient, inspired, and industry leading.The Sales Support & Deployment Specialist supports LionsBot USA’s sales organization by helping prospects and customers successfully evaluate, adopt, and deploy LionsBot autonomous cleaning robots. This role combines sales support, customer onboarding, robot demonstrations, site surveys, deployment planning, robot mapping, customer training, and field coordination.The position works closely with Sales, Service, Technical Support, Operations, and Customer Success to ensure that demonstrations, pilots, trials, and new customer deployments are well planned, professionally executed, and aligned with customer goals.This is a hands-on, customer-facing role requiring strong communication skills, technical curiosity, attention to detail, travel flexibility, and the ability to train customer teams on the proper use and best practices of LionsBot robots and related software tools.ESSENTIAL RESPONSIBILITIESSales Support & Customer Engagement● Support the Sales team with product demonstrations, customer presentations, site evaluations, sales trials, pilot programs, and customer follow-up.● Assist with responding to customer questions, scheduling sales meetings, preparing pre-delivery details, and coordinating demonstration requirements.● Work with Sales to understand customer goals, facility requirements, operational challenges, cleaning applications, and success criteria.● Help customers understand robot capabilities, deployment requirements, best practices, and expected operational outcomes.● Represent LionsBot professionally during customer visits, trade shows, demonstrations, training sessions, and remote meetings.Deployment Planning & Site Coordination● Coordinate and schedule site surveys, demonstrations, customer trials, installations, onboarding sessions, and deployment activities.● Collect and organize customer site details, floor plans, application requirements, access instructions, delivery needs, and installation readiness information.● Develop practical deployment plans that align with product guidelines, customer goals, safety requirements, and best practices.● Communicate deployment schedules and requirements to customers, internal teams, service technicians, sales team members, and other stakeholders.● Prepare and inspect materials, paperwork, equipment, checklists, and work orders needed for successful demonstrations and deployments.● Manage equipment delivery coordination for demonstrations, installations, trials, and customer onboarding activities. Robot Mapping, Commissioning & Training● Program robot maps for onsite sales trials, demonstrations, and customer deployments.● Commission robots on site, including map creation and design, cleaning zone programming, testing, functional calibration, and deployment validation.● Train customer teams on robot operation, safety, cleaning workflows, best practices, and use of LionsBot software and reporting tools.● Provide onsite support to reinforce best practices, improve customer confidence, and ensure strong robot functionality after deployment.● Conduct follow-up training and consulting to identify adoption issues, reinforce best practices, and support customer satisfaction.● Complete company product training in both virtual and in-person environments and apply that knowledge in the field.Remote Assistance & Technical Coordination● Provide remote assistance to customers, sales team members, technicians, dealers, and internal teams during demonstrations, pilots, deployments, and onboarding.● Document technical questions, customer concerns, deployment issues, and support needs and escalate them to Service or Technical Support when required.● Collaborate with Service and Technical Support to ensure issues discovered during deployment are properly communicated and resolved.● Ensure accuracy and completeness of work orders, deployment notes, customer training records, and follow-up actions.● Maintain regular communication with customers and internal teams by phone, email, video meetings, and in-person visits.Training Content & Process Support● Support the development of internal training modules, customer training materials, deployment guides, onboarding checklists, and external training courses.● Provide feedback to Sales, Service, Product, and leadership regarding customer needs, deployment challenges, product usability, and improvement opportunities.● Help improve deployment processes, documentation, customer onboarding standards, and communication workflows.● Maintain regular, reliable and punctual attendance and support other duties as assigned by management. KEY PERFORMANCE INDICATORS● Successful completion of demonstrations, trials, installations, and customer deployments.● Customer training quality and onboarding satisfaction.● Deployment readiness, schedule accuracy, and follow-up completion.● Quality and completeness of work orders, site details, training records, and deployment documentation.● Support of sales opportunities through demonstrations and pilot execution.● Timely communication with customers, Sales, Service, and internal stakeholders.● Reduction of deployment-related issues through proper planning and customer training.● Professional customer experience during field visits, remote support, and onboarding activities. MINIMUM REQUIREMENTS● 2+ years of professional experience in customer onboarding, sales support, field operations, technical support, customer training, service coordination, or a similar customer-facing role.● Experience leading adult training, customer education, product demonstrations, or in-person/remote customer support.● Travel regularly throughout the United States and North America, up to 75% as business needs require.● Work from the LionsBot USA office when not traveling.● Demonstrated proficiency with Microsoft Office, including Outlook, Word, PowerPoint, and related business tools.● Strong professional presence, phone manner, written communication, and group presentation skills.● Ability to lift 60 pounds on a regular basis.● Valid driver’s license and reliable transportation for local customer visits and field activities.● Currently authorized to work in the United States for any employer.● Ability to successfully complete pre-employment onboarding requirements, including background checks and motor vehicle record review. PREFERRED QUALIFICATIONS● Experience with robotics, autonomous cleaning equipment, commercial cleaning equipment, facility services, automation, or technology-based products.● Experience conducting product demonstrations, customer site surveys, installation coordination, or deployment planning.● Experience creating strong business relationships with customers, dealers, service teams, and internal stakeholders.● Excellent verbal and written communication skills with a customer-centric approach.● Ability to work successfully independently as well as part of a fast-moving team.● Detail-oriented with strong organizational skills and dedication to finding practical solutions.● Natural interest in robotics and technology and willingness to learn how products work in detail.● Positive attitude, adaptability, and willingness to support a growing organization.● Experience in startup or growth-stage environments preferred. TRAVEL REQUIREMENTSThis role requires regular travel to customer sites for demonstrations, site surveys, trials, installations, onboarding, training, and deployment support. Travel may be up to 75%, with occasional evening or weekend travel depending on customer and business needs. When not traveling, the role will work from the LionsBot USA office.Join us and become part of an exceptional team that dares to challenge conventions, embraces innovation, and unleashes its full potential. LionsBot provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.LionsBot believes in the power our differences achieve. Connecting diverse team members strengthens our mission and pushes innovation to the next level. Together we are wiser, resilient, inspired, and industry leading.

The Sales Support & Deployment Specialist supports LionsBot USA’s sales organization by helping prospects and customers successfully evaluate, adopt, and deploy LionsBot autonomous cleaning robots. This role combines sales support, customer onboarding, robot demonstrations, site surveys, deployment planning, robot mapping, customer training, and field coordination.

The Sales Support & Deployment Specialist supports LionsBot USA’s sales organization by helping prospects and customers successfully evaluate, adopt, and deploy LionsBot autonomous cleaning robots. This role combines sales support, customer onboarding, robot demonstrations, site surveys, deployment planning, robot mapping, customer training, and field coordination.Sales Support & Deployment Specialist

The position works closely with Sales, Service, Technical Support, Operations, and Customer Success to ensure that demonstrations, pilots, trials, and new customer deployments are well planned, professionally executed, and aligned with customer goals.

The position works closely with Sales, Service, Technical Support, Operations, and Customer Success to ensure that demonstrations, pilots, trials, and new customer deployments are well planned, professionally executed, and aligned with customer goals.

This is a hands-on, customer-facing role requiring strong communication skills, technical curiosity, attention to detail, travel flexibility, and the ability to train customer teams on the proper use and best practices of LionsBot robots and related software tools.

This is a hands-on, customer-facing role requiring strong communication skills, technical curiosity, attention to detail, travel flexibility, and the ability to train customer teams on the proper use and best practices of LionsBot robots and related software tools.

ESSENTIAL RESPONSIBILITIES

ESSENTIAL RESPONSIBILITIESESSENTIAL RESPONSIBILITIES

Sales Support & Customer Engagement

Sales Support & Customer EngagementSales Support & Customer Engagement

● Support the Sales team with product demonstrations, customer presentations, site evaluations, sales trials, pilot programs, and customer follow-up.

●Support the Sales team with product demonstrations, customer presentations, site evaluations, sales trials, pilot programs, and customer follow-up.

● Assist with responding to customer questions, scheduling sales meetings, preparing pre-delivery details, and coordinating demonstration requirements.

●Assist with responding to customer questions, scheduling sales meetings, preparing pre-delivery details, and coordinating demonstration requirements.

● Work with Sales to understand customer goals, facility requirements, operational challenges, cleaning applications, and success criteria.

●Work with Sales to understand customer goals, facility requirements, operational challenges, cleaning applications, and success criteria.

● Help customers understand robot capabilities, deployment requirements, best practices, and expected operational outcomes.

●Help customers understand robot capabilities, deployment requirements, best practices, and expected operational outcomes.

● Represent LionsBot professionally during customer visits, trade shows, demonstrations, training sessions, and remote meetings.

●Represent LionsBot professionally during customer visits, trade shows, demonstrations, training sessions, and remote meetings.

Deployment Planning & Site Coordination

Deployment Planning & Site CoordinationDeployment Planning & Site Coordination

● Coordinate and schedule site surveys, demonstrations, customer trials, installations, onboarding sessions, and deployment activities.

●Coordinate and schedule site surveys, demonstrations, customer trials, installations, onboarding sessions, and deployment activities.

● Collect and organize customer site details, floor plans, application requirements, access instructions, delivery needs, and installation readiness information.

●Collect and organize customer site details, floor plans, application requirements, access instructions, delivery needs, and installation readiness information.

● Develop practical deployment plans that align with product guidelines, customer goals, safety requirements, and best practices.

●Develop practical deployment plans that align with product guidelines, customer goals, safety requirements, and best practices.

● Communicate deployment schedules and requirements to customers, internal teams, service technicians, sales team members, and other stakeholders.

●Communicate deployment schedules and requirements to customers, internal teams, service technicians, sales team members, and other stakeholders.

● Prepare and inspect materials, paperwork, equipment, checklists, and work orders needed for successful demonstrations and deployments.

●Prepare and inspect materials, paperwork, equipment, checklists, and work orders needed for successful demonstrations and deployments.

● Manage equipment delivery coordination for demonstrations, installations, trials, and customer onboarding activities.

●Manage equipment delivery coordination for demonstrations, installations, trials, and customer onboarding activities.

Robot Mapping, Commissioning & Training

Robot Mapping, Commissioning & TrainingRobot Mapping, Commissioning & Training

● Program robot maps for onsite sales trials, demonstrations, and customer deployments.

●Program robot maps for onsite sales trials, demonstrations, and customer deployments.

● Commission robots on site, including map creation and design, cleaning zone programming, testing, functional calibration, and deployment validation.

●Commission robots on site, including map creation and design, cleaning zone programming, testing, functional calibration, and deployment validation.

● Train customer teams on robot operation, safety, cleaning workflows, best practices, and use of LionsBot software and reporting tools.

●Train customer teams on robot operation, safety, cleaning workflows, best practices, and use of LionsBot software and reporting tools.

● Provide onsite support to reinforce best practices, improve customer confidence, and ensure strong robot functionality after deployment.

●Provide onsite support to reinforce best practices, improve customer confidence, and ensure strong robot functionality after deployment.

● Conduct follow-up training and consulting to identify adoption issues, reinforce best practices, and support customer satisfaction.

●Conduct follow-up training and consulting to identify adoption issues, reinforce best practices, and support customer satisfaction.

● Complete company product training in both virtual and in-person environments and apply that knowledge in the field.

●Complete company product training in both virtual and in-person environments and apply that knowledge in the field.

Remote Assistance & Technical Coordination

Remote Assistance & Technical CoordinationRemote Assistance & Technical Coordination

● Provide remote assistance to customers, sales team members, technicians, dealers, and internal teams during demonstrations, pilots, deployments, and onboarding.

●Provide remote assistance to customers, sales team members, technicians, dealers, and internal teams during demonstrations, pilots, deployments, and onboarding.

● Document technical questions, customer concerns, deployment issues, and support needs and escalate them to Service or Technical Support when required.

●Document technical questions, customer concerns, deployment issues, and support needs and escalate them to Service or Technical Support when required.

● Collaborate with Service and Technical Support to ensure issues discovered during deployment are properly communicated and resolved.

●Collaborate with Service and Technical Support to ensure issues discovered during deployment are properly communicated and resolved.

● Ensure accuracy and completeness of work orders, deployment notes, customer training records, and follow-up actions.

●Ensure accuracy and completeness of work orders, deployment notes, customer training records, and follow-up actions.

● Maintain regular communication with customers and internal teams by phone, email, video meetings, and in-person visits.

●Maintain regular communication with customers and internal teams by phone, email, video meetings, and in-person visits.

Training Content & Process Support

Training Content & Process SupportTraining Content & Process Support

● Support the development of internal training modules, customer training materials, deployment guides, onboarding checklists, and external training courses.

●Support the development of internal training modules, customer training materials, deployment guides, onboarding checklists, and external training courses.

● Provide feedback to Sales, Service, Product, and leadership regarding customer needs, deployment challenges, product usability, and improvement opportunities.

●Provide feedback to Sales, Service, Product, and leadership regarding customer needs, deployment challenges, product usability, and improvement opportunities.

● Help improve deployment processes, documentation, customer onboarding standards, and communication workflows.

●Help improve deployment processes, documentation, customer onboarding standards, and communication workflows.

● Maintain regular, reliable and punctual attendance and support other duties as assigned by management.

●Maintain regular, reliable and punctual attendance and support other duties as assigned by management.

KEY PERFORMANCE INDICATORS

KEY PERFORMANCE INDICATORSKEY PERFORMANCE INDICATORS

● Successful completion of demonstrations, trials, installations, and customer deployments.

●Successful completion of demonstrations, trials, installations, and customer deployments.

● Customer training quality and onboarding satisfaction.

●Customer training quality and onboarding satisfaction.

● Deployment readiness, schedule accuracy, and follow-up completion.

●Deployment readiness, schedule accuracy, and follow-up completion.

● Quality and completeness of work orders, site details, training records, and deployment documentation.

●Quality and completeness of work orders, site details, training records, and deployment documentation.

● Support of sales opportunities through demonstrations and pilot execution.

●Support of sales opportunities through demonstrations and pilot execution.

● Timely communication with customers, Sales, Service, and internal stakeholders.

●Timely communication with customers, Sales, Service, and internal stakeholders.

● Reduction of deployment-related issues through proper planning and customer training.

●Reduction of deployment-related issues through proper planning and customer training.

● Professional customer experience during field visits, remote support, and onboarding activities.

●Professional customer experience during field visits, remote support, and onboarding activities.

MINIMUM REQUIREMENTS

MINIMUM REQUIREMENTSMINIMUM REQUIREMENTS

● 2+ years of professional experience in customer onboarding, sales support, field operations, technical support, customer training, service coordination, or a similar customer-facing role.

●2+ years of professional experience in customer onboarding, sales support, field operations, technical support, customer training, service coordination, or a similar customer-facing role.

● Experience leading adult training, customer education, product demonstrations, or in-person/remote customer support.

●Experience leading adult training, customer education, product demonstrations, or in-person/remote customer support.

● Travel regularly throughout the United States and North America, up to 75% as business needs require.

●Travel regularly throughout the United States and North America, up to 75% as business needs require.

● Work from the LionsBot USA office when not traveling.

●Work from the LionsBot USA office when not traveling.

● Demonstrated proficiency with Microsoft Office, including Outlook, Word, PowerPoint, and related business tools.

●Demonstrated proficiency with Microsoft Office, including Outlook, Word, PowerPoint, and related business tools.

● Strong professional presence, phone manner, written communication, and group presentation skills.

●Strong professional presence, phone manner, written communication, and group presentation skills.

● Ability to lift 60 pounds on a regular basis.

●Ability to lift 60 pounds on a regular basis.

● Valid driver’s license and reliable transportation for local customer visits and field activities.

●Valid driver’s license and reliable transportation for local customer visits and field activities.

● Currently authorized to work in the United States for any employer.

●Currently authorized to work in the United States for any employer.

● Ability to successfully complete pre-employment onboarding requirements, including background checks and motor vehicle record review.

●Ability to successfully complete pre-employment onboarding requirements, including background checks and motor vehicle record review.

PREFERRED QUALIFICATIONS

PREFERRED QUALIFICATIONSPREFERRED QUALIFICATIONS

● Experience with robotics, autonomous cleaning equipment, commercial cleaning equipment, facility services, automation, or technology-based products.

●Experience with robotics, autonomous cleaning equipment, commercial cleaning equipment, facility services, automation, or technology-based products.

● Experience conducting product demonstrations, customer site surveys, installation coordination, or deployment planning.

●Experience conducting product demonstrations, customer site surveys, installation coordination, or deployment planning.

● Experience creating strong business relationships with customers, dealers, service teams, and internal stakeholders.

●Experience creating strong business relationships with customers, dealers, service teams, and internal stakeholders.

● Excellent verbal and written communication skills with a customer-centric approach.

●Excellent verbal and written communication skills with a customer-centric approach.

● Ability to work successfully independently as well as part of a fast-moving team.

●Ability to work successfully independently as well as part of a fast-moving team.

● Detail-oriented with strong organizational skills and dedication to finding practical solutions.

●Detail-oriented with strong organizational skills and dedication to finding practical solutions.

● Natural interest in robotics and technology and willingness to learn how products work in detail.

●Natural interest in robotics and technology and willingness to learn how products work in detail.

● Positive attitude, adaptability, and willingness to support a growing organization.

●Positive attitude, adaptability, and willingness to support a growing organization.

● Experience in startup or growth-stage environments preferred.

●Experience in startup or growth-stage environments preferred.

TRAVEL REQUIREMENTS

TRAVEL REQUIREMENTSTRAVEL REQUIREMENTS

This role requires regular travel to customer sites for demonstrations, site surveys, trials, installations, onboarding, training, and deployment support. Travel may be up to 75%, with occasional evening or weekend travel depending on customer and business needs. When not traveling, the role will work from the LionsBot USA office.

This role requires regular travel to customer sites for demonstrations, site surveys, trials, installations, onboarding, training, and deployment support. Travel may be up to 75%, with occasional evening or weekend travel depending on customer and business needs. When not traveling, the role will work from the LionsBot USA office.

Join us and become part of an exceptional team that dares to challenge conventions, embraces innovation, and unleashes its full potential.

Join us and become part of an exceptional team that dares to challenge conventions, embraces innovation, and unleashes its full potential.

LionsBot provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

LionsBot provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

LionsBot believes in the power our differences achieve. Connecting diverse team members strengthens our mission and pushes innovation to the next level. Together we are wiser, resilient, inspired, and industry leading.

LionsBot believes in the power our differences achieve. Connecting diverse team members strengthens our mission and pushes innovation to the next level. Together we are wiser, resilient, inspired, and industry leading.Made withMade with

Made with