Job description
Brief Job Description:
The Sales Operations Lead, Singapore is responsible for optimizing the operational effectiveness of the Sales organization in Singapore. Based in Singapore, this role leads the Sales Operations and Order Management functions to deliver an exceptional customer experience—from forecasting, order entry through to billing.
The position oversees sales reporting, forecasting, CRM and data governance, process standardization, risk management, and cross-functional alignment with Finance, Operations, and other key stakeholders. The role ensures high productivity, consistent execution, and scalable support for the Asia Strategic Accounts business.
RESPONSIBILITIES
Strategic Sales Operations & Governance
- Develop and lead a control-tower framework for the Sales organization in the Singapore Market Unit.
- Capture, track, and drive key pipeline actions to support sales strategy execution.
- Champion standardization across all sales and operational workflows.
- Support Account Planning and implementation activities.
- Identify, assess, and manage operational and commercial risks throughout the sales cycle.
- Maintain strong alignment with Finance and Operations to ensure seamless end-to-end processes.
- Streamline and govern core Asia sales processes, including pipeline management, deal governance, and contract/order workflows.
- Support regional sales planning, including quota allocation, territory alignment, and target deployment.
- When necessary, support the commercial aspects and monitor the bids & tender process
- Supervise the order management through billing process
- Identify process gaps and drive continuous improvements to productivity and data quality.
Sales Reporting, Forecasting & CRM Excellence
- Own the full regional reporting cadence (weekly, monthly, quarterly) across pipeline, performance metrics, funnel analytics, and business reviews.
- Ensure strong forecasting governance through accurate pipeline data, disciplined forecast categories, and timely sales team updates.
- Oversee CRM data quality, adoption, and compliance with process standards.
- Develop documentation, SOPs, and training materials to strengthen operational consistency and CRM proficiency.
- Support preparation of regional business reviews, leadership reporting packs, and analytical insights.