Job description
Job Description
- Sales Operations Specialist with the respective responsibility for various customers within defined territory.
- Interface to external & internal stakeholders for all quote-to-order & order-to-cash related Sales Operations tasks
- Coordinate quotation process for designated customers in close alignment with the Vertical Sales, including coordination of technically detailed packages.
- Regular direct external customer dialogues to investigate on customer satisfaction with the purpose to constantly develop & maintain the customer journey.
- Customer Master data coordination.
- Administration of contracts and agreements with customers.
- Contribution to commercial excellence through supporting continuous harmonization & standardization of tools & processes within the BA and segment, e.g. CRM tool implementation.
- Safeguarding of committed standards of quality guidelines (internal and external), quality awareness, customer quality targets and observing customer care commitments.
- Play an active role in the Sales Operations Department to promote and drive customer centricity.