Sales Consultant

Job description

About The Role

The primary responsibility of the Sales Consultant is to deliver exceptional experiences for all boutique visitors, fostering long-term relationships and meeting sales targets. Working together with boutique colleagues, the Boutique Manager and the Blancpain management team, the Sales Consultant ensures that every client receives the premium service befitting a Blancpain timepiece.

What You'll Be Doing

Client Engagement & Sales

• Greet every client warmly, acknowledging their presence promptly upon entering the boutique.
• Understand client preferences through attentive listening and thoughtful conversation.
• Share the unique stories behind our timepieces, highlighting features, craftsmanship, and brand heritage.
• Meet and exceed individual sales goals while contributing to overall boutique performance.
• Take pride in presenting the right product for each client, offering recommendations that are both relevant and inspiring.

Customer/Client Relationship Management (CRM)

• Cultivate long-term relationships with clients by maintaining regular, thoughtful follow-ups and exclusive invitations to events or launches.
• Manage and grow an active client book through CRM tools and clienteling best practices.
• Demonstrate discretion and professionalism when serving high-profile and international clientele.

Brand & Product Knowledge

• Maintain deep product knowledge across collections and novelties, including movements, materials, and craftsmanship.
• Stay updated on brand history, key milestones, and current campaigns to support brand storytelling.
• Participate in regular product and service training.

Boutique Operations & Teamwork

• Actively participate in the proper maintenance of the boutique: product displays, props set-up, etc.
• Uphold company procedures and policies related to operation, customer service, security and compliance.
• Follow the security and proper maintenance of stock timepieces.
• Monitor competitors’ marketing activities and provide regular market intelligence to the Management.
• Work closely with your team to create a supportive, positive environment where everyone feels valued and motivated to achieve shared success.